Storingsoverzicht.nl » Leaseweb meldingen

KPN Outage [Update]

Storingsoverzicht.nl — Thu, 15 Jul 2010 02:06:44 +0000

Time: July 15th 2010 00:05:00(CEST)
Expected Downtime:Unknown
Location: EVO-Switch
Affected IP ranges: None
Reason: Under investigation
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.
(Telefonica Links )

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

ESY-SR1 router crash [Update]

Storingsoverzicht.nl — Mon, 05 Jul 2010 14:06:24 +0000

Time: July 5th 2010 13:30:00(CEST)
Expected Downtime: 10 min
Location: Easynet
Affected IP ranges: 85.17.96.0/19, 85.17.32.0/19
Reason: Router crash
*******************************

Dear Customer,

Our router ESY-SR1 crashed because of software error.

There could be a short interruption in connectivity when the secondary router was taking over the traffic.

After 10 minutes the router went online again.

Regards,
LeaseWeb BV

[UPDATE 15:25]
We think it was an IOS bug. We will add this router to be rebooted during the maintenance we have on Thursday early morning.

ESY-SR1 router crash

Storingsoverzicht.nl — Mon, 05 Jul 2010 12:06:21 +0000

Problems datahalls 3 and 4 [Update]

Storingsoverzicht.nl — Wed, 30 Jun 2010 08:06:16 +0000

Time: June 30th 2010 00:20:00(CEST)
Expected Downtime: Unknown
Location: Evoswitch datahalls 3 and 4
Reason: Under investigation
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[update 00:25]
There was an issue with power maintenance by Evoswitch.
Power has been restored.
If you have any issues please contact support.

[update 00:55]
Some rack switches did not come back after power restoration.
We are working on getting those back online ASAP.

[update 08:55]
If your server is still not restored please send an e-mail to support@leaseweb.com and mention the server ID that is still affected.

Problems datahalls 3 and 4 [Update]

Storingsoverzicht.nl — Wed, 30 Jun 2010 00:06:22 +0000

Problems datahalls 3 and 4 [Update]

Storingsoverzicht.nl — Tue, 29 Jun 2010 23:06:25 +0000

Time: June 29th 2010 23:20:00(CEST)
Expected Downtime: Unknown
Location: Evoswitch datahalls 3 and 4
Reason: Under investigation
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[update 00:25]
There was an issue with power maintenance by Evoswitch.
Power has been restored.
If you have any issues please contact support.

[update 00:55]
Some rack switches did not come back after power restoration.
We are working on getting those back online ASAP.

Primary routers maintenance

Storingsoverzicht.nl — Fri, 25 Jun 2010 15:06:20 +0000

Startdate: July 8th 2010 06:00:00(CEST)
Enddate: July 8th 2010 07:30:00(CEST)

Dear customer,

During this maintenance we will upgrade the software of our primary routers. They usually carry most of the traffic, however before the maintenance we will reroute all the traffic onto the secondary routers. No downtime is expected, but during traffic switching there is possible temporary increased latency or changed network paths.

Before the maintenance we will do the check and if we find circuits with only one active uplink, we will contact the customer separately.

The maintenance will take place on 2010-7-8 between 6:00 and 7:30 CEST (GMT+2).

The IP ranges affected by this maintenance are:

62.212.64.0/20
62.212.75.0/24
62.221.192.0/18
80.65.32.0/20
82.192.87.0/24
82.192.79.0/24
85.17.0.0/16
87.236.96.0/21
90.156.224.0/20
91.195.81.0/24
91.198.174.0/24
92.114.86.0/23
94.75.192.0/19
94.124.56.0/21
94.126.32.0/21
95.211.0.0/16
178.18.20.0/23
188.95.136.0/22
195.140.240.0/22
208.80.152.0/22
212.32.224.0/19

New software allows us to configure better redundancy protocols and in case of one router pair we will proceed also with a maintenance of our redundancy mechanisms, customers connected to these router may also see small temporary packet loss. The IP ranges affected also by the additional maintenance are

95.211.112.0/20
95.211.108.0/22
91.195.81.0/24
92.114.86.0/23
188.95.136.0/22

Kind regards,

Leaseweb NOC

Secondary routers maintenance

Storingsoverzicht.nl — Fri, 25 Jun 2010 15:06:18 +0000

Startdate: July 1st 2010 06:00:00(CEST)
Enddate: July 1st 2010 07:30:00(CEST)

Dear customer,

We have decided to upgrade the software of our routers and we will start with the secondary ones. As they are only the backup routers their reboot should not have any impact on your services. Before the maintenance we will check each circuit and contact the customers who have only one uplink active to the secondary router.

This maintenance only concerns customers with premium services, high volume customers will not be affected at all.

The maintenance will take place at 2010-07-01 between 6:00 and 7:30 CEST (GMT+2). No impact is expected.

Kind regards,

Leaseweb NOC

Emergency Maintenance Shared webhosting [Update]

Storingsoverzicht.nl — Thu, 24 Jun 2010 16:06:38 +0000

Startdate: June 24th 2010 14:18:00(CEST)
Enddate: June 24th 2010 17:00:00(CEST)

Dear customer,

Due to an issue with the mailserver on server ’85.17.150.100′, we are
performing an emergency maintenance.

During this maintenance the mailserver will be unavailable.

We are doing our utmost to solve this issue a.s.a.p.

******************************
UpDate:

All services have been restored, maintenance is finished.

EU peering locations [Update]

Storingsoverzicht.nl — Mon, 21 Jun 2010 18:06:15 +0000

Time: June 21st 2010 19:30:00(CEST)
Expected Downtime: Unknown
Reason: transport provider network problems
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

Several transport connections to european peering locations are flapping.
The problem is in our suppliers network.

Unaffected exchanges are : AMS-IX, DE-CIX, LINX, BNIX and NETNOD.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 19:55] The connections are back online and stable.

Maintenance Shared Webhosting

Storingsoverzicht.nl — Thu, 17 Jun 2010 15:06:20 +0000

Startdate: June 22nd 2010 09:00:00(CEST)
Enddate: June 22nd 2010 11:00:00(CEST)

Maintenance Shared Webhosting

Date: 22 June 2010
Time: 09:00 – 11:00
Impact: Mysql servers need a reboot
Estimated downtime: max. 1 hour

All linux-based web- and databaseservers need to be updated.The mysql servers need a reboot after updating, during that time websites that rely on databases will display an error.
We expect a downtime of approximately 30 minutes.

While applying the other updates the control panel and/or email
services might appear unresponsive.

Do not hesitate to contact us if you have any further questions.

[20100617] EvoSwitch hall 1 network issue [Update]

Storingsoverzicht.nl — Thu, 17 Jun 2010 11:06:17 +0000

Time: June 17th 2010 12:20:00(CEST)
Dear Customer,

At the moment we experience some troubles in (part of) our network.

We have a faulty blade on our primary router located in Hall1 of EvoSwitch, currently we are replacing the faulty blade.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Possible affected IP Ranges:
82.192.79.61/26
85.17.208.61/26
85.17.187.61/26
85.17.187.189/26
85.17.187.125/26
95.211.34.189/27
85.17.189.253/25
94.75.198.29/27
85.17.220.61/26
85.17.200.61/26
85.17.192.125/25
85.17.216.125/26
85.17.206.253/26
85.17.192.189/26
95.211.32.189/27
85.17.200.252/26
94.75.192.61/26
85.17.208.125/26
85.17.221.61/26
95.211.34.253/27
85.17.209.61/26
95.211.33.221/27
85.17.221.125/26
94.75.215.221/27
85.17.212.253/25
95.211.34.221/27
85.17.222.125/25
94.75.231.253/27
95.211.33.93/27
85.17.251.125/25
95.211.32.93/27
85.17.222.253/25
85.17.210.253/26
85.17.223.125/25
85.17.212.125/25

Regards,
LeaseWeb BV

[UPDATE 12:45] The blade has been replaced and all ports are back online, due to our redundant setup there was almost no impact.

DWDM EVO-TC2 switchover [Update]

Storingsoverzicht.nl — Wed, 16 Jun 2010 06:06:28 +0000

Startdate: June 16th 2010 06:00:00(CEST)
Enddate: June 16th 2010 07:00:00(CEST)

Dear Customer,

During this maintenance window we will switch over our DWDM system between Evoswitch and Telecity-2 to the backup fiber path. All circuits should stay up duting the swap, however it could be that links flap.
When that occurs there will be a short period of higher latency / packetloss while alternate paths converge.

Kind regards,

Leaseweb NOC

[UPDATE 07:00] The maintenance has been finished.

Emergency Maintenance Windows Shared Webhosting

Storingsoverzicht.nl — Wed, 16 Jun 2010 06:06:27 +0000

Startdate: June 15th 2010 16:00:00(CEST)
Enddate: June 15th 2010 17:00:00(CEST)

Dear Customer,

After applying the latest updates this morning on our Windows Shared Webhosting, the server performance was lowered.
Upon searching for the cause we identified a broken memory module in the server. This is the most probable cause of the slow performance since this morning.

This module will be replaced a.s.a.p.

Expected downtime: approx. 15 minutes, max. 1 hour.

Maintenance Windows platforms [Update]

Storingsoverzicht.nl — Wed, 16 Jun 2010 06:06:24 +0000

Startdate: June 15th 2010 09:00:00(CEST)
Enddate: June 15th 2010 12:00:00(CEST)

Dear Valued customer,

Tuesday morning we will perform maintenance on our Windows platforms. This maintenance will bring all Windows based platforms up to date.
It also applies the most recent security fixes for the Operating System.

During this maintenance we have to reboot the affected servers during which the hosting service will be interrupted.
Please do not plan any web-site maintenance during these maintenance hours.

The upgrade is necessary to improve stability and performance, and has some important bug fixes.

IMPACTED SERVICES:
——————————–
Webhosting: Windows Bronze, Silver and Gold packages
Database: MsSQL database hosting
Virtualization: Windows HyperV platform

Please contact support@leaseweb.com if you have any questions.

Kind regards,

LeaseWeb – NOC

DWDM EVO-TC2 switchover

Storingsoverzicht.nl — Thu, 10 Jun 2010 11:06:15 +0000

[20100609] Experiencing webhosting problems [Update]

Storingsoverzicht.nl — Wed, 09 Jun 2010 08:06:19 +0000

Time: June 9th 2010 09:00:00(CEST)
Expected Downtime: Unknown
Reason: Under investigation
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our webhosting platform.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[09:26] We solved issues on the servers. Everything is working again.

[20100609] Experiencing webhosting problems [Update]

Storingsoverzicht.nl — Wed, 09 Jun 2010 07:06:22 +0000

Fiber paths to PLIX in maintenance [Update]

Storingsoverzicht.nl — Tue, 01 Jun 2010 10:06:24 +0000

Startdate: June 13th 2010 00:00:00(CEST)
Enddate: June 13th 2010 03:00:00(CEST)

Dear customer,

All of our uplinks to the Polish internet exchange will receive intrusive maintenance.
The actual work will be carried out in Poland and will cause the PLIX to be unavailable for a duration of 30 minutes in the provided maintenance window.

Time zone is CET.

Kind regards,

Leaseweb NOC

Dark fiber maintenance [Update]

Storingsoverzicht.nl — Tue, 01 Jun 2010 10:06:23 +0000

Startdate: June 2nd 2010 00:01:00(CEST)
Enddate: June 2nd 2010 06:00:00(CEST)

Dear Customer,

One of our dark fiber suppliers has announced an emergency dark fiber maintenance window.
The fiber that will be taken out for maintenance is part of a ring.
Our DWDM equipment will automatically switchover to the backup path once the primary fiber is taken out of service.

Kind regards,

LeaseWeb NOC.