16 apr

[HKG-10, SIN-11, SG] Connectivity issues in part of our network [Update]

Time: April 16, 2018 14:15:00 (UTC)
[FINAL UPDATE 15:06 UTC]
Connectivity in HKG is also stabilized at this time — No other connectivity issues are present at this time. If you are experiencing otherwise, please contact Support at support@leaseweb.com.

The root cause of the issue was traced to a misconfiguration on our side. Please accept our apologies for the inconvenience caused.

[UPDATE 15:00 UTC]

The connectivity issue has been resolved in our SIN-10 and SIN-11 data centers. You might still be experiencing connectivity issue in HKG-10 and HKG-12 data centers.
Our support engineers are monitoring the situation closely and we will keep you updated.

Dear Leaseweb Customer,

We are currently experiencing connectivity issue in our Singapore data center.
Our engineers are investigating the cause of this issue and will update the NOC post as soon as possible.