29 jun

[Resolved] [DE, FRA-10/FRA-14] Network Connectivity issues

Time: June 29, 2021 08:56 UTC

[UPDATE, June 29, 2021 18:15 CEST (UTC+02:00)
The connectivity issue has been resolved and you should no longer face any packet loss. We thank you for your patience and understanding.
[ORIGINAL MESSAGE]

We are currently experiencing connectivity issues in part of our network in our FRA-10 / FRA-14 data center. Therefore, you may experience some temporary packet loss.
We are investigating the cause of these issues. We will update you once we have more information.

NEED HELP?

You can track the updates from the Customer Portal. You can visit our Knowledge Base or contact us directly by creating a ticket from the Leaseweb Customer Portal. We are always happy to help.

29 jun

[DE, FRA-10/FRA-14] Network Connectivity issues

Time: June 29, 2021 08:56 UTC

We are currently experiencing connectivity issues in part of our network in our FRA-10 / FRA-14 data center. Therefore, you may experience some temporary packet loss.
We are investigating the cause of these issues. We will update you once we have more information.

NEED HELP?

You can track the updates from the Customer Portal. You can visit our Knowledge Base or contact us directly by creating a ticket from the Leaseweb Customer Portal. We are always happy to help.

15 mrt

[RESOLVED] [DE,FRA-10] High latency and packet loss

Time: March 14, 2021 13:00 UTC

UPDATE, March 15, 2021, 02:01 CET (UTC+01:00):

The faulty line card has been replaced at 00:52 CET (UTC+01:00) and the services were restored at 02:00 CET (UTC+01:00). You might experienced high latency and packet loss during this time. One of the ISP Xtra Telecom is still facing issues and the team is working to restore service. Leaseweb should not be effected any further.

If you experienced any issues beyond this point please let us know and we will have our team investigate it.

——————————————————————————————————————–

We are experiencing high latency and packet loss due to operations issue with a node for DE-CIX FRA. The issue started on Sunday, March 14, 2021 at 15:00 CET ( UTC+01:00).
The team is still investigating the root cause for the control plane issues and if they are related to the hardware.

Affected entities : Germany

Devices: edge02.dx12.fra.de-cix.net

14 mrt

[DE,FRA-10] High latency and packet loss

Time: March 14, 2021 13:00 UTC

We are experiencing high latency and packet loss due to operations issue with a node for DE-CIX FRA. The issue started at 15:00 CET ( UTC+01:00).The team is still  investigating the root cause for the control plane issues and if they are related to the hardware.

We will update you again once we have more information.
Affected entities : Germany
Devices: edge02.dx12.fra.de-cix.net

Latest update
The effected  ISP include Vodafone, EUnetworks , GTT to name a few.

Currently the DECIX team is replacing a faulty line card. We will update the once the issue is resolved and the services are back.

01 mrt

[Resolved] [DE, FRA-10] Connectivity issues in part of our network

Time: February 26, 2021 20:10 UTC

We experienced an incident affecting one of our dark fibers connecting FRA-10 to a backbone site. The failure occurred today, Friday the 26th of February at 19:21 UTC after which traffic was re-routed around the failure.  You could have experienced brief packet loss to/from some destinations during that time until reconvergence was completed.

21 jun

[DE, FRA-10] Power outage Frankfurt datacenter (FRA-10)

Time: June 21, 2018 11:47:00 (CEST)
Dear LeaseWeb customer,

We are encountering a power outage in Frankfurt data center (FRA-10). This power outage might result in unavailability of your services.

Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible.

We will update you again as soon as we have more information.

18 jun

[DE, FRA-10] Connectivity issues in part of our network [Update]

Time: June 18, 2018 12:30:00 (UTC)
Dear Leaseweb Customer,

Between 12:30 UTC and 12:40 UTC you may have experienced connectivity issues between AMS-01 and FRA-12. This was caused by flapping waves from one of our providers.

The waves are stable now and all services are now restored.

If you are still experiencing connectivity issues at this time, please open a ticket via the Leaseweb Customer Portal, or contact us at support@leaseweb.com

11 apr

[DE, FRA-10] Connectivity issues in part of our network

Time: April 11, 2018 22:28:00 (CEST)
Dear LeaseWeb Customer,

You may have experienced connectivity issues between 22:28 CEST and 22:35 CEST. This was caused by flapping waves from one of our providers. Action has been taken to mitigate this and all services are now restored. If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at support@leaseweb.com