21 jun

[DE, FRA-10] Power outage Frankfurt datacenter (FRA-10)

Time: June 21, 2018 11:47:00 (CEST)
Dear LeaseWeb customer,

We are encountering a power outage in Frankfurt data center (FRA-10). This power outage might result in unavailability of your services.

Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible.

We will update you again as soon as we have more information.

18 jun

[DE, FRA-10] Connectivity issues in part of our network [Update]

Time: June 18, 2018 12:30:00 (UTC)
Dear Leaseweb Customer,

Between 12:30 UTC and 12:40 UTC you may have experienced connectivity issues between AMS-01 and FRA-12. This was caused by flapping waves from one of our providers.

The waves are stable now and all services are now restored.

If you are still experiencing connectivity issues at this time, please open a ticket via the Leaseweb Customer Portal, or contact us at support@leaseweb.com

11 apr

[DE, FRA-10] Connectivity issues in part of our network

Time: April 11, 2018 22:28:00 (CEST)
Dear LeaseWeb Customer,

You may have experienced connectivity issues between 22:28 CEST and 22:35 CEST. This was caused by flapping waves from one of our providers. Action has been taken to mitigate this and all services are now restored. If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at support@leaseweb.com

28 mrt

[DE, FRA-10] Connectivity issues in part of our network [Update]

Time: March 28, 2018 00:17:00 (CEST)
Dear LeaseWeb Customer,

You may have experienced connectivity issues between 00:17 CEST and 00:40 CEST. This was caused by flapping waves from one of our providers.

Action has been taken to mitigate this and all services are now restored.

If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at support@leaseweb.com

26 feb

[DE, FRA-10] Connectivity issues in part of our network [Update]

Time: February 26, 2018 20:25:00 (CET)
[UPDATE 21:05]
The cause of the issue appears to be hardware related — our engineers are still working on a solution at this time.

Dear LeaseWeb Customer,

We are currently experiencing connectivity issues in part of our FRA-10 datacenter.

You might experience packet loss or higher latency to/from certain destinations on the internet.

Our engineers are currently troubleshooting the issue further and will provide you with an update as soon as possible.

Possible impacted ranges:
46.165.192.0/20
46.165.208.0/21
46.165.216.0/22
46.165.232.0/21
91.109.24.0/22
46.165.224.0/22

09 feb

[DE, FRA-10] Connectivity issues in part of our network

Time: February 9, 2018 11:50:00 (CET)
Dear LeaseWeb Customer,

You might have experienced connectivity issues in our FRA-10 datacenter between 08:42 to 10:42 CET.

The cause of the issue was traced to a faulty line card which was taken out of production.

No further impact should be present at this time. If you are experiencing connectivity issues at this time, please contact our Support department (support@leaseweb.com).

Possible impacted ranges:
37.58.48.0/22
37.58.52.0/23
46.165.192.0/20
46.165.208.0/21
46.165.216.0/22
46.165.224.0/22
46.165.232.0/21
91.109.24.0/22
46.165.192.0/22
46.165.212.0/22
5.61.32.0/20
37.1.192.0/21
37.1.216.0/21

2a00:c98:2100::/44
2A00:C98:2200::/40
2A00:C98:2020::/44
2A00:C98:2010::/44

26 jan

[NL, DE, AMS-01, FRA-10] Connectivity issues in part of our network

Time: January 26, 2018 00:30:00 (CET)
Dear LeaseWeb Customer,

Between 00:02 CET and 00:05 CET you might have experienced a brief period of packet loss or increased latency to certain networks from our AMS-01 and FRA-10 datacenters.
The root cause of the issue has been traced to a physical fault in our backbone network.

We are monitoring the situation and we will further follow up with our vendor regarding this matter.

If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at support@leaseweb.com

20 jan

[DE, FRA-10] Connectivity issues in part of our network

Time: January 20, 2018 22:58:00 (CET)
Dear LeaseWeb Customer,

Between 22:05 – 22:12 AM CET you might have experienced a brief period of packet loss or increased latency to certain networks from our FRA-10 datacenter.

The root cause was linked to a restart of one of the linecards in one of our border routers.

We are monitoring the situation and investigating the issue further.

The following network prefixes might be affected:

5.61.32.0/20
37.1.192.0/21
37.1.216.0/21
37.58.48.0/20
46.165.192.0/18
77.223.144.0/23
78.159.96.0/19
84.16.224.0/19
91.109.16.0/20
178.162.192.0/18
185.17.32.0/23
185.17.34.0/23
185.17.120.0/22
185.17.120.0/23
185.17.144.0/22
185.28.69.0/24
185.49.68.0/22
185.151.204.0/22
185.199.60.0/22
212.7.202.0/24
212.95.32.0/19
217.20.112.0/20

2a00:c98::/32
2a01:9260::/32
2a03:ce40::/48
2a03:ce40:1::/48

If you still encounter connectivity issues, please open a ticket via the Customer Portal or by sending an e-mail to support@leaseweb.com