07 jan

[NL, AMS-01] Connectivity issues in part of our network

Time: January 7, 2018 19:15:00 (CET)
Dear LeaseWeb Customer,

We have experienced a partial network connectivity issue in one of our routers in AMS-01 data center due to high CPU on our router between 18:10 – 19:15 CET. Connectivity has now been fully restored and CPU is back to normal levels. We are monitoring the situation and investigating the issue further.

Affected ranges:

85.17.4.0/24
85.17.76.0/22
85.17.80.0/22
95.211.102.0/23
95.211.162.0/23
80.253.248.0/22
213.142.132.0/22
213.142.136.0/21
213.142.144.0/22
2001:1AF8:4040::/44
2A04:1880:1111::/48

If you still encounter connectivity issues, please open a ticket via the Customer Portal or by sending an e-mail to support@leaseweb.com

27 dec

[open] Storing Amsterdam-Kadoelen – Internet van XS4ALL

gemeld door Richard op 27-12-2017, 08:45
begintijd: 8:40, duur: Onbekend

Als gevolg van een storing kunt u in Amsterdam-Kadoelen momenteel
geen verbinding maken of problemen ondervinden met de
internetverbinding.
Indien u ook telefonie of TV van ons afneemt, kunnen ook deze
diensten verstoord zijn.

Het betreft hierbij: Internet van XS4ALL.

Technici zijn op de hoogte en werken aan een oplossing om het
probleem zo snel mogelijk te verhelpen. Mogelijk dient u het modem
uit- en aan te zetten om weer verbinding te kunnen maken.

Onze excuses voor het ongemak.

15 dec

[NL, AMS-01] Connectivity issues in part of our network

Time: December 15, 2017 13:30:00 (CET)
Dear LeaseWeb Customer,

Between 12:40h – 13:00h CET you might have experienced packet loss to parts of our AMS-01 datacenter.

Our engineers have identified the cause to be related with one of our carriers.

We are in contact with them for root cause analysis.

If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at support@leaseweb.com

12 dec

[NL, AMS-01] Connectivity issues in part of our network [Update]

Time: December 12, 2017 12:00:00 (CEST)
Dear LeaseWeb Customer,

Between 10:15h – 12:05h CET you might have experienced brief periods of packet loss or increased latency to parts of our AMS-01 datacenter.

Our engineers have identified the root cause of the problem to be a misconfiguration within our backbone network. This has been rectified and currently no further impact should be observed.

We apologize for the inconvenience this might have caused.

The following network prefixes might be affected:

5.79.64.0/20
5.79.88.0/24
5.79.89.0/24
5.79.90.0/24
5.79.91.0/24
5.79.92.0/22
5.79.96.0/20
5.79.113.0/24
37.48.64.0/19
37.48.80.0/20
37.48.103.0/24
37.48.104.0/21
37.48.112.0/20
62.212.81.0/24
62.212.86.0/23
62.212.95.0/24
81.171.0.0/19
81.171.18.0/27
81.171.18.128/25
82.192.82.0/23
83.149.98.0/23
83.149.118.0/23
85.17.54.128/26
85.17.14.0/23
85.17.16.0/23
85.17.64.0/23
85.17.96.192/29
94.75.194.0/24
95.211.145.0/24
95.211.208.0/24
95.211.244.0/22
212.32.240.0/22
185.202.112.0/22
46.17.14.0/23
77.235.42.224/29
77.235.42.232/29
77.235.42.240/29
77.235.45.208/28
77.235.55.0/25
77.235.56.0/25
103.41.176.0/23
178.18.27.0/24
178.18.30.0/24
178.18.31.0/24
179.43.174.192/26
181.214.50.0/24
181.214.35.0/24
185.16.84.0/24
185.19.214.128/26
185.24.174.128/25
185.28.68.0/24
185.30.232.0/22
185.56.80.0/24
185.71.224.0/22
185.85.240.0/22
185.99.96.0/22
185.122.168.0/22
185.124.200.0/22
185.126.64.0/24
185.140.164.0/25
185.140.165.0/26
185.142.100.0/22
185.145.16.0/22
185.151.60.0/22
185.151.204.0/22
185.152.108.0/22
185.155.200.0/22
185.157.52.0/22
185.163.172.0/22
185.164.56.0/23
185.165.192.0/22
185.179.112.0/22
185.182.8.0/22
185.192.0.0/22
185.192.16.0/22
185.194.12.0/22
185.196.28.0/22
185.196.60.0/22
185.201.252.0/22
185.202.104.0/22
185.202.108.0/22
190.121.212.0/24
190.211.254.0/24
191.96.112.0/24
194.0.197.0/24
194.60.71.192/26
196.52.43.0/24
212.7.213.0/24
212.19.224.0/21
212.19.235.0/24
212.19.236.0/24
2a02:2870:8000::/33
2a04:88c0:3::/48
2a05:b300::/29
2a06:1180::/29
2a06:a5c0::/29
2a06:b5c0::/29
2a06:6f80::/29
2a07:2c00::/29
2a07:95c0::/29
2a07:a300::/29
2a0a:2d00::/29
2a0a:1400::/29
2a0a:2340::/29
2a0a:2640::/29
2a0a:2d00::/29
2a0a:3200::/29
2a0a:3480::/29
2a0a:3600::/29
2a0a:4980::/29
2a0a:8580::/29
2a0a:b400::/29
2001:1af8:4700::/44

If you are still experiencing issues at this time, please contact our Support department.

08 nov

[Global, AMS-01] Automated installation services, private networking and remote management temporarily unavailable

Time: November 8, 2017 09:00:00 (CET)
Dear LeaseWeb customer,

Unfortunately, at the moment our automated installation services worldwide, private networking in AMS-01 and remote management in AMS-01 are temporarily unavailable.

It will not be possible to use the automation services like (re)install, IPMI remote management reset and rescue mode of your dedicated server via the Customer Portal.

Our engineers are still working on resolving this matter as soon as possible.

We will have another update once more information becomes available.

01 nov

[open] Storing Amsterdam – Internet van XS4ALL

gemeld door Shon op 1-11-2017, 10:41
begintijd: 10:30, duur: Onbekend

Als gevolg van een storing kunt u in Amsterdam momenteel
geen verbinding maken of problemen ondervinden met de
internetverbinding.
Indien u ook telefonie of TV van ons afneemt, kunnen ook deze
diensten verstoord zijn.

Het betreft hierbij: Internet van XS4ALL.

Technici zijn op de hoogte en werken aan een oplossing om het
probleem zo snel mogelijk te verhelpen. Mogelijk dient u het modem
uit- en aan te zetten om weer verbinding te kunnen maken.

Onze excuses voor het ongemak.

19 okt

[NL, AMS-01, AMS-11] Automated installation services temporarily unavailable

Time: October 19, 2017 13:05:00 (CEST)
Dear LeaseWeb Customer,

This morning we performed maintenance on our automated installation service mentioned in http://leasewebnoc.com/en/maintenance/scheduled-maintenance-monthly-windows-updates-of-leaseweb-services-17

Unfortunately during the maintenance, issues occurred and the automated installation option in your Customer Portal?is currently unavailable.

Our engineers are working on fixing the problem as soon as possible.

There is no impact on the server park itself. Your service is online and reachable.

09 okt

[NL, AMS-01] Connectivity issues in part of our network [Update]

Time: October 9, 2017 23:44:00 (CEST)
[UPDATE 00:03 CEST]

The cause of the issue has been traced to a software error on one of our high-volume routers. The issue has since been cleared and full connectivity is now restored.

If you are still experiencing issues at this time, please contact our Support department.

—–

Dear LeaseWeb Customer,

We are currently experiencing connectivity issues in part of our network in our AMS-01 datacenter. The following network prefixes might be affected:
37.48.98.0/23
95.211.94.0/23
95.211.168.0/21
95.211.184.0/21
95.211.192.0/21
95.211.224.0/21
95.211.240.0/22
95.211.250.0/24
185.17.184.0/23
185.17.186.0/23
37.48.100.0/23
2001:1af8:4020::/44
…………
89.144.18.0/24
103.41.176.0/23
179.43.174.128/26
212.7.198.0/24
212.114.56.0/23

We are in the process of troubleshooting the issue further and will update you shortly.