31 jul

[NL, AMS-01] Connectivity issues in part of our network [Update]

Time: July 31, 2018 10:26:00 (UTC)
[UPDATE 10:26 UTC]

The connectivity issue was as a result of BGP process failure on one of our distribution routers.

The issue has now been resolved and connectivity is restored.

The emergency maintenance scheduled for tomorrow morning will proceed as planned.

If you are experiencing any issues at this time, please contact our Support Department.

Dear Leaseweb Customer,

We are experiencing connectivity issues in part of our network in AMS-01 since 09:55 UTC.

The issues have been traced to one of our distribution routers.

We are still investigating and we will update you once we have more information.

Possible Affected ranges:

46.243.0.0/22
46.243.4.0/23
62.212.72.0/23
62.212.82.0/23
62.212.88.0/23
62.212.85.0/24
82.192.84.0/23
82.192.94.0/23
83.149.70.0/23
83.149.124.0/22
85.17.24.0/21
95.211.134.128/25
95.211.136.0/21
95.211.144.0/20
212.7.206.128/27
91.220.176.224/27
85.17.190.0/23
85.17.132.0/24
85.17.136.0/24
85.17.147.0/24
95.211.88.0/22
85.17.72.0/23
82.192.78.0/24
85.17.172.0/24
85.17.91.0/27
85.17.153.224/27
85.17.230.0/25
95.211.128.0/22
95.211.132.0/23
212.7.204.192/26
82.192.90.0/23
95.211.200.0/21
5.79.80.0/21
82.192.80.0/23
5.79.74.192/26
5.79.75.64/26
95.211.250.0/24

2001:1af8:4010::/44
2001:1af8:4600::/40

25 jul

[NL, AMS-01] Connectivity issues in part of our network

Time: July 25, 2018 13:50:00 (CEST)
Dear Leaseweb Customer,

We are currently experiencing connectivity issues in part of our network in AMS-01.
We are investigating the cause of these issues. We will update you once we have more information.

The following network prefixes might be affected:

5.79.80.0/21
62.212.72.0/23
62.212.82.0/23
62.212.85.0/24
62.212.88.0/23
82.192.78.0/24
82.192.80.0/23
82.192.84.0/23
82.192.90.0/23
82.192.94.0/23
83.149.70.0/23
83.149.124.0/22
85.17.24.0/21
85.17.72.0/23
85.17.90.0/24
85.17.132.0/24
85.17.136.0/24
85.17.147.0/24
85.17.172.0/24
85.17.190.0/23
95.211.88.0/22
95.211.128.0/22
95.211.132.0/23
95.211.136.0/21
95.211.144.0/20
95.211.200.0/21
2001:1af8:4010::/44
2001:1AF8:4600::/40

23 jul

[NL, AMS-01] Connectivity issues in part of our network [Update]

Time: July 23, 2018 08:04:00 (CEST)
Dear Leaseweb Customer,

We experienced a brief network outage in part of our network in AMS-01 between 07:58 and 08:10 CEST.

The root cause of the issue was traced to a router crash. All modules on the respective router have recovered and we are carefully monitoring connectivity. If you are experiencing any issues at this time, please contact our Support Department.

Affected ranges:

94.75.236.0/23
95.211.80.0/21 (Except for 95.211.87.192/26)
95.211.96.0/22
95.211.100.0/23
85.17.74.0/23
2001:1AF8:4060::/44

…………

46.243.6.0/23
109.69.56.0/22
179.43.174.0/25
188.0.225.128/25
192.36.61.0/24
212.7.196.0/23
212.7.199.64/26
212.7.199.128/25
212.7.209.0
2A01:9400:1::/48
2A03:F85:2::/48

20 jul

[open] Storing Amsterdam – Internet van XS4ALL

gemeld door Wladimir op 20-07-2018, 21:25
begindatum: 20-07-2018
begintijd: 20-07-2018 21:05 uur, duur: onbekend

Als gevolg van een storing kunt u in Amsterdam momenteel geen
verbinding maken of problemen ondervinden met de internetverbinding.
Indien u ook telefonie of TV van ons afneemt, kunnen ook deze diensten
verstoord zijn.

Het betreft hierbij: Internet van XS4ALL

Technici zijn op de hoogte en werken aan een oplossing om het probleem
zo snel mogelijk te verhelpen. Mogelijk dient u het modem uit- en aan
te zetten om weer verbinding te kunnen maken.

Onze excuses voor het ongemak.

18 jul

[NL, AMS-01] Connectivity issues in part of our network

Time: July 18, 2018 16:07:00 (UTC)
Dear Leaseweb Customer,

Between 16:00 and 16:20 UTC, you might have experienced connectivity issues on your services in our AMS-01 datacenter. All connections have been restored and we are investigating the cause of this disturbance.
If you are still experiencing connectivity issues at this time, please open a ticket via the Leaseweb Customer Portal, or contact us at support@leaseweb.com

Possible affected IP ranges

5.79.80.0/21
62.212.72.0/23
62.212.82.0/23
62.212.85.0/24
62.212.88.0/23
82.192.78.0/24
82.192.80.0/23
82.192.84.0/23
82.192.90.0/23
82.192.94.0/23
83.149.70.0/23
83.149.124.0/22
85.17.24.0/21
85.17.72.0/23
85.17.90.0/24
85.17.132.0/24
85.17.136.0/24
85.17.147.0/24
85.17.172.0/24
85.17.190.0/23
95.211.88.0/22
95.211.128.0/22
95.211.132.0/23
95.211.136.0/21
95.211.144.0/20
95.211.200.0/21
2001:1af8:4010::/44
2001:1AF8:4600::/40

26 jun

[open] Storing Amsterdam – Internet van XS4ALL

gemeld door Suzanne op 26-06-2018, 09:24
begintijd: 08:51, duur: Onbekend

Als gevolg van een stroomstoring kunt u in Amsterdam momenteel
geen verbinding maken of problemen ondervinden met de
internetverbinding.
Indien u ook telefonie of TV van ons afneemt, kunnen ook deze
diensten verstoord zijn.

Het betreft hierbij: Internet van XS4ALL.

Technici zijn op de hoogte en werken aan een oplossing om het
probleem zo snel mogelijk te verhelpen. Mogelijk dient u het modem
uit- en aan te zetten om weer verbinding te kunnen maken.

Onze excuses voor het ongemak.

21 jun

[NL, AMS-01, CDN] Connectivity loss in LeaseWeb Object Storage platform

Time: June 20, 2018 15:57:00 (UTC)
Dear LeaseWeb Customer,

On 20/6/2018, between 15:57 and 18:18 UTC, the object storage platform lost connectivity to the Internet, due to a network configuration error on the platform's edge servers. Unfortunately, access to the platform was unavailable for the duration of the incident.

We apologize for any service disruptions that above events might have caused.

06 jun

[NL, AMS-01] Connectivity issues in part of our network

Time: June 6, 2018 13:00:00 (UTC)
Dear Leaseweb Customer,

You may have experienced increased latency or packet loss to and from our LON-11 data center between 10:00 – 10:15 UTC today.

The root cause has been traced to a subsea cable cut in our carrier's network.

After further investigation, we identified that the same carrier circuit flapped between 00:00 – 00:15 UTC which might have caused connectivity issues.

We are in touch with our carrier regarding this matter, and further updates will follow.

04 jun

[NL, AMS-01] Connectivity issues in part of our network [Update]

Time: May 27, 2018 14:30:00 (UTC)
[UPDATE]

Dear Leaseweb customer,

The root cause was traced back to a memory issue on one of our core routers, which caused the BGP sessions to drop. In order to improve stability and performance of the router, we will schedule an emergency maintenance to upgrade the software version on this core router.

We will notify you via a separate email with the date/time and impact of the emergency software upgrade.

——————————-

Dear Leaseweb Customer,

We experienced network connectivity issues between 14:30 and 14:50 UTC on one of our core routers which affected the whole AMS-01 datacenter. During the event we noticed that some of the BGP sessions on one of the core routers flapped which caused the issues to happen.

We will further investigate the root cause and follow up with the appropriate actions.

Please contact our support team if you are currently still experiencing network connectivity issues within the AMS-01 datacenter.