16 nov

Grote Eurofiber storing in Amsterdam

In de loop van deze ochtend is er een grote storing ontstaan in het netwerk van Eurofiber in de regio Amsterdam. Hierdoor kunnen vooral zakelijke Eurofiber klanten last hebben van netwerk problemen en storing met hun zakelijke glasvezel verbinding.

De provider vermoedt dat er door graafwerkzaamheden bekabeling is geraakt en deze de storing heeft veroorzaakt. Men is inmiddels ter plaatse voor onderzoek.

Lees meer
12 okt

Amsterdam [AMS-01 – LON-01] Potential packet loss

Time: October 12, 2021 12:37 UTC

Dear customer,

We have experienced potential packet loss between 14:06 CEST and 14:36 CEST due to a 100G circuit outage between AMS-01 and LON-01.

The connectivity has been restored and we are currently investigating the cause of this issue.

NEED HELP?
You can track the updates from the Customer Portal. You can visit our Knowledge Base. We are always happy to help.

22 sep

[Global] Network Outage AMS-01

Time: September 22, 2021 15:32 UTC

Update 17:52 CEST

We would kindly like to inform you that the issues have been identified and resolved. The affected products are fully operational again.

Thank you for your ongoing patience and we would like to apologize for any inconvenience this might have caused.

[ORIGINAL MESSAGE]

We are currently experiencing an outage in our internal network, which has an effect on the following products:

– Customer Portal and APIs
– Product Automation

It is our highest priority to have this restored as soon as possible. We apologize for any inconvenience this might cause.

09 sep

Leaseweb network Connectivity Issues (LON-AMS-FRA)

Time: September 8, 2021 21:00 UTC

Dear Customer,

We have earlier experienced connectivity issues in part of our network between 21:00-21:40 UTC. Connectivity between London-Amsterdam-Frankfurt was affected due carrier maintenance. The connectivity issues have now been resolved. 

The following service(s) might have been affected: Connectivity between LON-AMS-FRA.

If you need immediate support on your service, please open a ticket via the LeaseWeb Self Service Center or e-mail at support@leaseweb.com

21 jul

[Open] Storing Amsterdam – Internet van XS4ALL

Als gevolg van een storing kunt u in Amsterdam momenteel geen verbinding maken of problemen ondervinden met de internetverbinding. Als u ook telefonie of TV van ons afneemt, kunnen ook deze diensten verstoord zijn.

Het betreft: Internet van XS4ALL

Onze technici zijn op de hoogte. We werken aan een oplossing om het probleem zo snel mogelijk te verhelpen. Mogelijk dient u het modem uit- en aan te zetten om weer verbinding te kunnen maken.

Onze excuses voor het ongemak.

29 jun

[RESOLVED] [NL, AMS-01] Potential impact on connectivity

Time: June 28, 2021 18:57 UTC

[UPDATE, June 28, 2021 22:49 CEST (UTC+02:00)
The connectivity issue has been resolved and you should no longer face any packet loss. We thank you for your patience and understanding.
[ORIGINAL MESSAGE, June 28, 2021 20:57 CEST (UTC+02:00)] 
We are currently facing connectivity issue in parts of our network. Therefore, you may experience some temporary packet loss between the following data centers:
AMS-01- FRA-10, AMS-01 – FRA-12, AMS-01 – FRA-13, AMS-01 – LON-10
Our engineers are already re-routing the affected traffic to other links to ensure continued connectivity. We will keep you updated. 
29 mrt

[NL, AMS-01] High latency and packet loss

Time: March 27, 2021 03:55 UTC

We have experienced connectivity issues on one of our border routers in the AMS-01 data center due to a partial failure on one of it’s line cards. The failure occurred today, the 27th of March at 02:57 UTC time, the router platform automatically shutdown the affected ports around a minute later.

You might have experienced temporary packet loss to some destinations during that time till traffic converged to alternate ports. No impact should be experienced at this current moment. We will continue to investigate and take the necessary corrective actions, without further impact on your services.

We sincerely apologize for the inconvenience.

27 mrt

[Opgelost] Storing Amsterdam – Internet van XS4ALL

Als gevolg van een storing kunt u in Amsterdam momenteel geen verbinding maken of problemen ondervinden met de internetverbinding. Als u ook telefonie of TV van ons afneemt, kunnen ook deze diensten verstoord zijn.

Het betreft: Internet van XS4ALL

Onze technici zijn op de hoogte. We werken aan een oplossing om het probleem zo snel mogelijk te verhelpen. Mogelijk dient u het modem uit- en aan te zetten om weer verbinding te kunnen maken.

Onze excuses voor het ongemak.

27 mrt

Brief connectivity issues in AMS-01

Time: March 27, 2021 03:55 UTC

Dear Customer,
We have experienced connectivity issues on one of our border routers in the AMS-01 data center due to a partial failure on one of it’s line cards. The failure occurred today, the 27th of March at 02:57 UTC time, the router platform automatically shutdown the affected ports around a minute later.
You might have experienced temporary packet loss to some destinations during that time till traffic converged to alternate ports. No impact should be experienced at this current moment. We will continue to investigate and take the necessary corrective actions, without further impact on your services.
We sincerely apologize for the inconvenience.