22 sep

[Global] Network Outage AMS-01

Time: September 22, 2021 15:32 UTC

Update 17:52 CEST

We would kindly like to inform you that the issues have been identified and resolved. The affected products are fully operational again.

Thank you for your ongoing patience and we would like to apologize for any inconvenience this might have caused.

[ORIGINAL MESSAGE]

We are currently experiencing an outage in our internal network, which has an effect on the following products:

– Customer Portal and APIs
– Product Automation

It is our highest priority to have this restored as soon as possible. We apologize for any inconvenience this might cause.

13 sep

[DE, FRA-10] Power outage in hall I-EG13 of our FRA-10 datacenter

Time: September 13, 2021 10:51 UTC

[UPDATE] 13:40 CEST (UTC+02:00)

All services are confirmed to be restored. If you still encounter any issues please contact support at customercare@de.leaseweb.com

[ORIGINAL MESSAGE]

Today, at approximately 12:45 CEST (UTC+02:00), we were alerted by our monitoring systems about connectivity issues in our FRA-10 facility.

It appears to be related to a power outage following today’s scheduled power maintenance (non impacting).

This power outage might result in unavailability of your services.

Our data center engineers are on-site to investigate the cause of this issue with the highest priority.

We will update you again as soon as we have more information available.

09 sep

Leaseweb network Connectivity Issues (LON-AMS-FRA)

Time: September 8, 2021 21:00 UTC

Dear Customer,

We have earlier experienced connectivity issues in part of our network between 21:00-21:40 UTC. Connectivity between London-Amsterdam-Frankfurt was affected due carrier maintenance. The connectivity issues have now been resolved. 

The following service(s) might have been affected: Connectivity between LON-AMS-FRA.

If you need immediate support on your service, please open a ticket via the LeaseWeb Self Service Center or e-mail at support@leaseweb.com

30 jul

[Resolved] [SG] Connectivity issues in part of our network

Time: July 30, 2021 11:25 UTC

We are happy to inform you that all affected services are now fully functional.
We thank you for your patience and understanding. 
If you are still experiencing issues, please contact us directly by creating a ticket from the Leaseweb Customer Portal. We are always happy to help. 
[Update]
In our Singapore data centers, we are experiencing connectivity issues due to our 3rd party network providers. Please rest assured that we are working with them to resolve this issue.
Once we have confirmed the issue is resolved, we will provide a final update. 
[ORIGINAL MESSAGE]
We are currently experiencing connectivity issues in part of our network in Singapore.
Our network engineers are investigating the cause of these issues and more information will be provided once it becomes available.
NEED HELP?

Please contact us directly by creating a ticket from the Leaseweb Customer Portal in case you do experience any issues. We are always happy to help. 

30 jul

Update: [SG] Connectivity issues in part of our network

Time: July 30, 2021 11:25 UTC

In our Singapore data centers, we are experiencing connectivity issues due to our 3rd party network providers. Please rest assured that we are working with them to resolve this issue.
Once we have confirmed the issue is resolved, we will provide a final update. 
[ORIGINAL MESSAGE]
We are currently experiencing connectivity issues in part of our network in Singapore.
Our network engineers are investigating the cause of these issues and more information will be provided once it becomes available.
NEED HELP?

Please contact us directly by creating a ticket from the Leaseweb Customer Portal in case you do experience any issues. We are always happy to help. 

30 jul

[SG] Connectivity issues in part of our network

Time: July 30, 2021 11:25 UTC

We are currently experiencing connectivity issues in part of our network in Singapore.
Our network engineers are investigating the cause of these issues and more information will be provided once it becomes available. 
NEED HELP?
Please contact us directly by creating a ticket from the Leaseweb Customer Portal in case you do experience any issues. We are always happy to help. 
28 jul

[Resolved] [Global] Leaseweb Customer Portal Bug

Time: July 28, 2021 09:36 UTC

We are happy to inform you that all affected services are now fully functional.
You will now be able to open and create tickets from the Leaseweb Customer Portal again.
We thank you for your patience and understanding.
[ORIGINAL MESSAGE]

Due to a bug in the Leaseweb Customer Portal, it is currently not possible to open or create a ticket through the Customer Portal.

Our engineers are investigating the cause of the issue. Please be assured that we will do our best to keep the impact as minimal as possible.

We will update you again once we have more information.

28 jul

[Global] Leaseweb Customer Portal Bug

Time: July 28, 2021 09:36 UTC

Due to a bug in the Leaseweb Customer Portal, it is currently not possible to open or create a ticket through the Customer Portal.

Our engineers are investigating the cause of the issue. Please be assured that we will do our best to keep the impact as minimal as possible.

We will update you again once we have more information.

29 jun

[Resolved] [DE, FRA-10/FRA-14] Network Connectivity issues

Time: June 29, 2021 08:56 UTC

[UPDATE, June 29, 2021 18:15 CEST (UTC+02:00)
The connectivity issue has been resolved and you should no longer face any packet loss. We thank you for your patience and understanding.
[ORIGINAL MESSAGE]

We are currently experiencing connectivity issues in part of our network in our FRA-10 / FRA-14 data center. Therefore, you may experience some temporary packet loss.
We are investigating the cause of these issues. We will update you once we have more information.

NEED HELP?

You can track the updates from the Customer Portal. You can visit our Knowledge Base or contact us directly by creating a ticket from the Leaseweb Customer Portal. We are always happy to help.

29 jun

[DE, FRA-10/FRA-14] Network Connectivity issues

Time: June 29, 2021 08:56 UTC

We are currently experiencing connectivity issues in part of our network in our FRA-10 / FRA-14 data center. Therefore, you may experience some temporary packet loss.
We are investigating the cause of these issues. We will update you once we have more information.

NEED HELP?

You can track the updates from the Customer Portal. You can visit our Knowledge Base or contact us directly by creating a ticket from the Leaseweb Customer Portal. We are always happy to help.