27 jan

[AMS-01]: Connectivity issue in parts of our network

Time: January 27, 2021 16:52 UTC

Dear Customer,

 
We are currently experiencing connectivity issues in AMS-01 on cr05.ams-01 since 17:33 CET.
We are investigating the cause in order to resolve it.
 

The following network prefixes might have been affected:
185.17.187.0/24
95.211.193.128/25
95.211.227.128/25
37.48.100.0/24
95.211.168.0/21
95.211.184.0/21
95.211.192.0/21
95.211.94.0/23
95.211.224.0/21
95.211.240.0/22
95.211.250.0/24
37.48.99.0/24
145.255.129.0/24
212.7.198.0/24

Lees meer

02 dec

[Resolved] [Global] Customer Portal and Leaseweb API might be unavailable

Time: December 2, 2020 09:09 UTC

[Resolved: December 2, 2020 10:50 CET]

We have identified the cause and fixed the issue. We apologize for any inconvenience this might have caused.

At the moment you might experience difficulties reaching the Customer Portal and/or using our APIs. Our supplier is experiencing an outage which affects some of our systems. We expect the Customer Portal and APIs being functional again shortly.

Our engineers are investigating the cause of the issue. Please be assured that we will do our best to keep the impact as minimal as possible.

03 nov

DNS platform failures

Time: November 3, 2020 12:31 UTC

We experienced service outages affecting the anycast IP addresses of the authoritative DNS platform.

Any of the domains which we host for customers and ourselves, and reverse lookups for our IP ranges were affected.

Today two times (11:08-11:20 & 12:08-12:15 CET) this issue occurred and resolved.

Our current action is updating the DNS server version we run. The issue seems related to connections PowerDNS keeps open to it’s database back-ends.

Our engineers are further investigating the cause of the issue. Please be assured that we will do our best to keep the impact as minimal as possible.

Lees meer

25 sep

[NL, AMS-01] Connectivity issues in part of our network

Time: September 25, 2018 19:25:00 (UTC)
Dear Leaseweb customer,

You may have experienced connectivity issues in our AMS-01 datacenter between 19:25 UTC until 19:32 UTC today.

BGP sessions flapped on one of our routers. The router is part of a redundant setup so connectivity was still in place via the redundant router.

You might have experienced connectivity issue if your servers are part of the below subnets:

213.227.144.0/21
2001:1AF8:4C00::/44

24 sep

[SIN-11, SG] Connectivity issues in SIN-11

Time: September 24, 2018 00:37:00 (CEST)
Dear Customer,

We might have experienced connectivity issues in our data center SIN-11 between 23:40 and 00:30 CEST.
This issues were caused by a large DDoS attack that affected our infrastructure. We took measures to mitigate the attack and traffic levels have been restored.

If you are still experiencing issues at this moment, please contact our support department.

21 sep

[NL, AMS-11] Connectivity issues in part of our network

Time: September 21, 2018 01:49:00 (UTC)
Dear Leaseweb customer,

You may have experienced connectivity issues in our AMS-11 datacenter between 01:05 UTC and 01:45 UTC earlier today.

A software related issue caused one of our routers to restart and fail to boot back automatically. The router is part of a redundant setup so actual impact should be minimal. If this is not the case and your services were impacted for the entire duration of the incident, please contact our Support Department and provide us with your findings.

Both routers are now operational and forwarding traffic.

16 sep

[NL, AMS-01] Connectivity issues in part of our network

Time: September 15, 2018 23:30:00 (UTC)
Dear Leaseweb customer,

We are currently experiencing connectivity issues in part of our AMS-01 network caused by a router line card failure.

On-site engineers are in the process of replacing the faulty hardware to restore connectivity as soon as possible.

You might experience partial or total connectivity loss if your servers are part of the below subnets:
5.79.80.0/21
62.212.72.0/23
62.212.82.0/23
62.212.85.0/24
62.212.88.0/23
82.192.78.0/24
82.192.80.0/23
82.192.84.0/23
82.192.90.0/23
82.192.94.0/23
83.149.70.0/23
83.149.124.0/22
85.17.24.0/21
85.17.72.0/23
85.17.90.0/24
85.17.132.0/24
85.17.136.0/24
85.17.147.0/24
85.17.172.0/24
85.17.190.0/23
95.211.88.0/22
95.211.128.0/22
95.211.132.0/23
95.211.136.0/21
95.211.144.0/20
95.211.200.0/21
2001:1af8:4010::/44
2001:1AF8:4600::/40

…………

46.243.0.0/22
46.243.4.0/23
146.185.0.0/23
179.43.173.128/25
190.105.0.0/24
212.7.204.192/26
212.7.206.128/27
212.7.212.0/23
216.59.55.0/24
216.59.59.0/24
216.59.60.0/24
185.72.178.0/23
185.108.84.0/23
190.105.193.0/24
2a04:88c0::/48

05 sep

[NL, AMS-01] Connectivity issues in part of our network

Time: September 5, 2018 07:40:00 (CEST)
Dear Leaseweb customer,

We experienced a network interruption caused by a router crash. Connectivity is restored and we are investigating the cause of the crash.

Please be assured that we will do our utmost to get the service working normally again.

We will update you again as soon as we have more information.

affected ranges
5.79.80.0/21
62.212.72.0/23
62.212.82.0/23
62.212.85.0/24
62.212.88.0/23
82.192.78.0/24
82.192.80.0/23
82.192.84.0/23
82.192.90.0/23
82.192.94.0/23
83.149.70.0/23
83.149.124.0/22
85.17.24.0/21
85.17.72.0/23
85.17.90.0/24
85.17.132.0/24
85.17.136.0/24
85.17.147.0/24
85.17.172.0/24
85.17.190.0/23
95.211.88.0/22
95.211.128.0/22
95.211.132.0/23
95.211.136.0/21
95.211.144.0/20
95.211.200.0/21
2001:1af8:4010::/44
2001:1AF8:4600::/40
46.243.0.0/22
46.243.4.0/23
146.185.0.0/23
179.43.173.128/25
190.105.0.0/24
212.7.204.192/26
212.7.206.128/27
212.7.212.0/23
216.59.55.0/24
216.59.59.0/24
216.59.60.0/24
185.72.178.0/23
185.108.84.0/23
190.105.193.0/24
2a04:88c0::/48

Visit https://leasewebnoc.com/en/networkstatus/connectivity-issues-in-part-of-our-network-238 to track updates and progress.

20 aug

[US, WDC-01] Power outage WDC datacenter (WDC-01) [Update]

Time: August 20, 2018 15:40:00 (EST)
Dear LeaseWeb customer,

Today, at 9:40 AM EST, we encountered a power outage in a part of our WDC data center. This power outage might result in unavailability of your services.

Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible.

We will update you again as soon as we have more information.