22 jan

[SG] Connectivity issues in our Virtual Servers in SIN-11

Time: January 22, 2018 15:00:00 (CET)
[ORIGINAL MESSAGE]
Dear LeaseWeb customer,

We are experiencing connectivity issues in some of our Virtual Servers in SIN-11 data center. The root cause has been identified and we are working on a solution.

Due to the connectivity issues some of the Virtual Servers might be unreachable from the internet. Some of our applications such as the Customer Portal Cloud section, the Cloud API and the Virtual Servers API might show errors when at least one of your servers is affected.

We will update you as soon as we have more information available.

21 jan

[NL, AMS-01] Connectivity issues in part of our network

Time: January 21, 2018 02:45:00 (CET)
Dear LeaseWeb Customer,

Between 01:54 – 02:00 AM CET you might have experienced a brief period of packet loss or increased latency to certain networks from our AMS-01 datacenter.

The root cause of the issue has been traced to a physical fault in our backbone network with peering connections.

We are monitoring the situation.

If you still encounter connectivity issues, please open a ticket via the Customer Portal or by sending an e-mail to support@leaseweb.com

20 jan

[DE, FRA-10] Connectivity issues in part of our network

Time: January 20, 2018 22:58:00 (CET)
Dear LeaseWeb Customer,

Between 22:05 – 22:12 AM CET you might have experienced a brief period of packet loss or increased latency to certain networks from our FRA-10 datacenter.

The root cause was linked to a restart of one of the linecards in one of our border routers.

We are monitoring the situation and investigating the issue further.

The following network prefixes might be affected:

5.61.32.0/20
37.1.192.0/21
37.1.216.0/21
37.58.48.0/20
46.165.192.0/18
77.223.144.0/23
78.159.96.0/19
84.16.224.0/19
91.109.16.0/20
178.162.192.0/18
185.17.32.0/23
185.17.34.0/23
185.17.120.0/22
185.17.120.0/23
185.17.144.0/22
185.28.69.0/24
185.49.68.0/22
185.151.204.0/22
185.199.60.0/22
212.7.202.0/24
212.95.32.0/19
217.20.112.0/20

2a00:c98::/32
2a01:9260::/32
2a03:ce40::/48
2a03:ce40:1::/48

If you still encounter connectivity issues, please open a ticket via the Customer Portal or by sending an e-mail to support@leaseweb.com

19 jan

[NL, DE, AMS-01, FRA-10] Connectivity issues in part of our network

Time: January 19, 2018 11:07:00 (CET)
Dear LeaseWeb Customer,

You may have experienced connectivity issues between 10:39 CET and 10:55 CEST. The root cause of the issue has been traced to a physical fault in our backbone network.

The affected circuit has been taken out of production.

We will further follow up with our vendor regarding this matter.

If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at support@leaseweb.com

17 jan

[NL, DE, AMS-01, FRA-10] Connectivity issues in part of our network

Time: January 17, 2018 02:00:00 (CET)
Dear LeaseWeb Customer,

Between 01:05 – 01:10 AM CET you might have experienced a brief period of packet loss or increased latency to certain networks from our AMS-01 and FRA-10 datacenters.

The root cause was linked to a maintenance on one of our backbone links between AMS and FRA. Traffic was promptly re-routed and no impact is present at this time.

If you are still experiencing connectivity issues at this time, please contact our Support department.

10 jan

[NL, AMS-01] [NL, AMS-01] Connectivity issues in part of our network [Update]

Time: January 10, 2018 16:48:00 (CET)
[UPDATE 17:20 CET]

Dear LeaseWeb Customer,

We identified the cause of the issue as being the reboot of the distribution router.
Connectivity is stable now and we are monitoring further. We are still investigating why the router rebooted.

Dear LeaseWeb Customer,

We have experienced connectivity issues on one of our distribution routers in AMS-01 data center between 16:48 – 16:52 CET. Connectivity is now fully restored.
We are monitoring the situation and investigating the issue further.

Possibly affected ranges:
62.212.64.0/22
62.212.68.0/23
62.212.70.0/24
62.212.76.0/22
82.192.72.0/24
82.192.79.0/24
85.17.87.0/24
85.17.88.0/23
85.17.92.0/22
85.17.112.0/23
85.17.128.0/17
95.211.32.0/21
95.211.164.0/22
85.17.112.0/23
2001:1AF8:4100::/40

If you still encounter connectivity issues, please open a ticket via the Customer Portal or by sending an e-mail to support@leaseweb.com

08 jan

[US, WDC-01] Connectivity issues in part of our network

Time: January 8, 2018 11:00:00 (CEST)
Dear LeaseWeb Customer,

Between 03:15AM Eastern Time – 04:15AM Eastern Time you might have experienced brief periods of packet loss or increased latency to parts of our WDC-01 datacenter.

The root cause was linked to connectivity issues with one of our transit carriers, thus causing impact for traffic passing through this carrier.
Our engineers have re-routed traffic in order to help mitigate this problem.

Currently we observe no further impact and we will continue to actively monitor the situation.

The following network prefixes might be affected:

108.59.0.0/20
162.210.192.0/21
185.28.70.0/24
192.96.200.0/21
198.7.56.0/21
199.58.84.0/22
199.115.112.0/21
207.244.64.0/18
89.144.17.0/24
91.242.214.0/23
162.219.212.0/22
208.64.45.0/24
212.7.200.0/24
2604:9A00:2100::/40

If you are still experiencing connectivity issues at this time, please contact our Support department.

07 jan

[NL, AMS-01] Connectivity issues in part of our network

Time: January 7, 2018 19:15:00 (CET)
Dear LeaseWeb Customer,

We have experienced a partial network connectivity issue in one of our routers in AMS-01 data center due to high CPU on our router between 18:10 – 19:15 CET. Connectivity has now been fully restored and CPU is back to normal levels. We are monitoring the situation and investigating the issue further.

Affected ranges:

85.17.4.0/24
85.17.76.0/22
85.17.80.0/22
95.211.102.0/23
95.211.162.0/23
80.253.248.0/22
213.142.132.0/22
213.142.136.0/21
213.142.144.0/22
2001:1AF8:4040::/44
2A04:1880:1111::/48

If you still encounter connectivity issues, please open a ticket via the Customer Portal or by sending an e-mail to support@leaseweb.com

06 jan

[NL] Connection problems on our Shared Webhosting platform in the Netherlands [Update]

Time: January 6, 2018 11:43:00 (CET)
Dear LeaseWeb customer,

We are currently experiencing some connectivity problems on our Shared Webhosting platform.

Please be assured that we will do our utmost to resolve this issue as soon as possible. We will update you again once we have more information.

[Update] Problems are solved and websites are functioning normal again. If you still have any further problems or any other problems please contact our support department by creating a ticket through the Customer Portal.

06 jan

[DE, FRA-10] Connectivity issues in part of our network

Time: January 6, 2018 01:05:00 (CET)
Dear LeaseWeb Customer,

You may have experienced connectivity issues in our FRA-10 datacenter between 01:05 CEST and 01:37 CEST. This was caused by faulty flapping waves from one of our providers.

Action has been taken to mitigate this and all services are now restored. If you experience otherwise at this time, please contact our Support department (support@leaseweb.com).