08 jun

Spunky cluster outage

We are currently experiencing some downtime with websites hosted on the Spunky cluster, due to a downed file server.  We are currently working on getting this back up and running and we apologize for the inconvenience that this is causing.  Please check back here for updates, as soon as they become available!

Servers that may be affected by this are:

absinthe achilles adams ak alondra altoid atlantic aviation babyruth badillo bandini barranca baseline bazooka beaudry bellflower betsybird beverly blowpop bonbon bottlecap bounty bourbon boyd broadway brownie bundy butler butterfinger cahuenga centinela cerritos cheese cheeto cheezit chiclet cienega cognac colbert cookie crackerjack cupcake dingdong dorito drumstick dumdum fairfax federal fireballs firestone fletcher flower formosa frito fruitland fudge fundip garth garvey good gower grand granola grappa gumdrop gummi hillhurst hillmont hoho holt hope hyperion jalapa jefferson juniormint jurupa larchmont laurel lemonhead licorice lifesaver limbo-spunky4 look lucas mariposa mayo mazalien melrose milliken mills monroe moorpark nash necco nightlife nilla nothingless nougat nuno nutrageous oakdale obvious ocean ord overland oxnard paramount payday pernod pez piggy plenty popcorn pretzel ps4769 ps5117 ps6496 ps6519 rampart rangerxxx razzle redhot redondo reeses rexford ritz rockyroad rodeo rollo roscoe rosecrans rum saltine sanborn schnapps scotch selma sepulveda shoutitlouder skittle skor skybar smores snicker soto sourpatch splashy spree stravinsky suburbview sugardaddy sunset syt taffy tampa tequila toffee tootsie truffle twinkie twix twizzler union vanowen vermouth vine virgil washington wayne western whittier whopper wilmington wilshire wiredgeek wmo york

UPDATE 6:57am Pacific: We are also adding Spunky email to the list of services that are down due to this, as some email accounts are hosted on that file server.

We have also discovered the cause for this downtime.  The shelves that hold this file server are redundantly powered, but it seems that both of the power supplies have taken a dive.  We are currently working to restore power to this shelf and hope to have that completed soon.  Check back here for more updates!

UPDATE 7:33am Pacific: We’re almost there!  We ended up replacing the shelf for this file server, as we discovered that one of the power strips died and the power supply connected to the hot strip was also dead!  So, this normally wouldn’t have caused an outage like this, save for the surprise dead power strip.  The file server is coming back online now and we’ll post the all clear here when we have completed some tests.

UPDATE 10:45am Pacific: The file server issues have been resolved and all services appear to be working correctly now. We are still however dealing with the newest status post about network issues we are dealing with.

http://www.dreamhoststatus.com/2009/06/08/emergency-network-outage/

So if you are noticing problems still it is likely related to that outage now. Sorry about the file server downtime. Typically our backup power supply would have saved us from this outage. This issue is resolved.