27 mei

[NL, AMS-01] Connectivity issues in part of our network

Time: May 27, 2018 14:30:00 (UTC)
Dear LeaseWeb Customer,

We experienced network connectivity issues between 14:30 and 14:50 UTC on one of our core routers which affected the whole AMS-01 datacenter.

We will further investigate the root cause and follow up with the appropriate actions.

Please contact our support team if you are currently still experiencing network connectivity issues within the AMS-01 datacenter.

28 apr

[NL, AMS-01, AMS-11] Connectivity issues in part of our network

Time: April 28, 2018 19:05:00 (UTC)
Dear LeaseWeb Customer,

You may have experienced connectivity issues between 16:40 UTC and 17:10 UTC in our AMS-01 and AMS-11 data centers.

This was caused by a routing processor crash that one of our providers experienced.

Issue is now resolved.

If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at support@leaseweb.com

20 apr

[US, WDC-01] [US, WDC01] Connectivity issues on webhosting [Update]

Time: April 20, 2018 19:06:00 (CEST)
Dear LeaseWeb customer,

At this moment we are experiencing issues on our webhosting platform within the WDC01 datacenter

Our engineers are working on this issue with the highest priority. Please be assured that we will do our utmost to get the service working normally again.

We will update you again as soon as we have more information.

[Update]

The issues on webhosting are solved and everything is working as normal again.

20 apr

[Global] Notice of Phishing Campaign

Time: April 20, 2018 15:00:00 (CEST)
Dear Leaseweb customer,

We are writing to notify you that customers of Leaseweb are receiving phishing emails containing malicious payment requests and these spam messages should be ignored. Below is an example of the email that is being sent by the attackers in Leaseweb’s name.

The sender of these emails says that the customer is in breach of his/her payment obligations and that immediate payment is required. The message includes a typo “48 heurs” and redirection of https://secure.leaseweb.com/finance/index to a mybigcommerce[.]com site.

Please be aware that this mail was NOT sent by Leaseweb or any of our subsidiaries. If you have any further questions, don’t hesitate to contact us through the Leaseweb customer portal or send an e-mail to support@leaseweb.com

— Example of Phishing email —

“ Dear customer,
LeaseWeb has still not received full payment for the outstanding
amount of 9,95 EUR despite several reminders. You are therefore in
breach of your payment obligation towards LeaseWeb. LeaseWeb will
suspend all services to you with immediate effect.

To reactivate your account and services, full payment should reach
LeaseWeb within 48 heurs from today. After this period LeaseWeb will
terminate all agreements with you and all your data will be deleted.
LeaseWeb will not be able to recover any data after this process has
been completed. LeaseWeb may also, without further warning, proceed to
unregister all domain names that you registered through LeaseWeb.
After termination, LeaseWeb will exercise whatever rights and remedies
it has to recover the outstanding amount and the deactivation charge,
together with any interest and legal expenses.

Please visit the LeaseWeb Customer Portal to pay the outstanding amount :

If you have any questions, please send us an email to
administration@leaseweb.com, or call us at +31 (0) 20 3162880.

Sincerely,

LeaseWeb”

16 apr

[HKG-10, SIN-11, SG] Connectivity issues in part of our network [Update]

Time: April 16, 2018 14:15:00 (UTC)
[FINAL UPDATE 15:06 UTC]
Connectivity in HKG is also stabilized at this time — No other connectivity issues are present at this time. If you are experiencing otherwise, please contact Support at support@leaseweb.com.

The root cause of the issue was traced to a misconfiguration on our side. Please accept our apologies for the inconvenience caused.

[UPDATE 15:00 UTC]

The connectivity issue has been resolved in our SIN-10 and SIN-11 data centers. You might still be experiencing connectivity issue in HKG-10 and HKG-12 data centers.
Our support engineers are monitoring the situation closely and we will keep you updated.

Dear Leaseweb Customer,

We are currently experiencing connectivity issue in our Singapore data center.
Our engineers are investigating the cause of this issue and will update the NOC post as soon as possible.

13 apr

[US, NYC-11] Connectivity issues in part of our network

Time: April 13, 2018 10:29:00 (UTC)
Dear LeaseWeb Customer,

You may have experienced connectivity issues between 10:00 UTC and 10:20 UTC in our NYC-11 data center. Our engineers are investigating the cause of this issue and will update the NOC post as soon as possible. If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at support@leaseweb.com

12 apr

[US, WDC-01] Connectivity issues in part of our network [Update]

Time: April 11, 2018 22:45:00 (EDT)
[UPDATE 11:05pm EDT]
Our data center facility has mitigated the cooling issues and temperatures are getting back to normal.

Once the temperatures have been completely stabilized we will inform you again.

[ORIGINAL MESSAGE]

Dear LeaseWeb customer,

Today, at approximately 10:45pm EDT, we were alerted by our monitoring systems about issues in our WDC-01 facility. It appears to be related to a cooling issue.

This cooling issue might result in unavailability of your services.

Our data center engineers are on-site to investigate the cause of this issue with the highest priority. Please be assured that we will do our utmost to keep the downtime as short as possible.

We will update you again as soon as we have more information.

11 apr

[DE, FRA-10] Connectivity issues in part of our network

Time: April 11, 2018 22:28:00 (CEST)
Dear LeaseWeb Customer,

You may have experienced connectivity issues between 22:28 CEST and 22:35 CEST. This was caused by flapping waves from one of our providers. Action has been taken to mitigate this and all services are now restored. If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at support@leaseweb.com