12 dec

[NL, AMS-01] Connectivity issues in part of our network [Update]

Time: December 12, 2017 12:00:00 (CEST)
Dear LeaseWeb Customer,

Between 10:15h – 12:05h CET you might have experienced brief periods of packet loss or increased latency to parts of our AMS-01 datacenter.

Our engineers have identified the root cause of the problem to be a misconfiguration within our backbone network. This has been rectified and currently no further impact should be observed.

We apologize for the inconvenience this might have caused.

The following network prefixes might be affected:

5.79.64.0/20
5.79.88.0/24
5.79.89.0/24
5.79.90.0/24
5.79.91.0/24
5.79.92.0/22
5.79.96.0/20
5.79.113.0/24
37.48.64.0/19
37.48.80.0/20
37.48.103.0/24
37.48.104.0/21
37.48.112.0/20
62.212.81.0/24
62.212.86.0/23
62.212.95.0/24
81.171.0.0/19
81.171.18.0/27
81.171.18.128/25
82.192.82.0/23
83.149.98.0/23
83.149.118.0/23
85.17.54.128/26
85.17.14.0/23
85.17.16.0/23
85.17.64.0/23
85.17.96.192/29
94.75.194.0/24
95.211.145.0/24
95.211.208.0/24
95.211.244.0/22
212.32.240.0/22
185.202.112.0/22
46.17.14.0/23
77.235.42.224/29
77.235.42.232/29
77.235.42.240/29
77.235.45.208/28
77.235.55.0/25
77.235.56.0/25
103.41.176.0/23
178.18.27.0/24
178.18.30.0/24
178.18.31.0/24
179.43.174.192/26
181.214.50.0/24
181.214.35.0/24
185.16.84.0/24
185.19.214.128/26
185.24.174.128/25
185.28.68.0/24
185.30.232.0/22
185.56.80.0/24
185.71.224.0/22
185.85.240.0/22
185.99.96.0/22
185.122.168.0/22
185.124.200.0/22
185.126.64.0/24
185.140.164.0/25
185.140.165.0/26
185.142.100.0/22
185.145.16.0/22
185.151.60.0/22
185.151.204.0/22
185.152.108.0/22
185.155.200.0/22
185.157.52.0/22
185.163.172.0/22
185.164.56.0/23
185.165.192.0/22
185.179.112.0/22
185.182.8.0/22
185.192.0.0/22
185.192.16.0/22
185.194.12.0/22
185.196.28.0/22
185.196.60.0/22
185.201.252.0/22
185.202.104.0/22
185.202.108.0/22
190.121.212.0/24
190.211.254.0/24
191.96.112.0/24
194.0.197.0/24
194.60.71.192/26
196.52.43.0/24
212.7.213.0/24
212.19.224.0/21
212.19.235.0/24
212.19.236.0/24
2a02:2870:8000::/33
2a04:88c0:3::/48
2a05:b300::/29
2a06:1180::/29
2a06:a5c0::/29
2a06:b5c0::/29
2a06:6f80::/29
2a07:2c00::/29
2a07:95c0::/29
2a07:a300::/29
2a0a:2d00::/29
2a0a:1400::/29
2a0a:2340::/29
2a0a:2640::/29
2a0a:2d00::/29
2a0a:3200::/29
2a0a:3480::/29
2a0a:3600::/29
2a0a:4980::/29
2a0a:8580::/29
2a0a:b400::/29
2001:1af8:4700::/44

If you are still experiencing issues at this time, please contact our Support department.

08 dec

[NL, DE] Connectivity issues in part of our network

Time: December 8, 2017 01:00:00 (CET)
Dear LeaseWeb customer,

Earlier today, between 00:01 and 00:05 CET, you might have observed connectivity issues to your services for a brief period.

This was due to an unannounced maintenance by one of our service providers, which affected part of our backbone capacity between NL and DE.
Traffic transiting the link was impacted.

If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at support@leaseweb.com

01 dec

[NL] Intermitted IO issues on our Cloudstack and VMware vCloud private cloud platforms

Time: December 1, 2017 14:35:00 (CET)
Dear Leaseweb customer,

We have experienced an increase in IO latency on our Cloudstack private cloud and our VMware vCloud platform.

This issue has since been mitigated. The issue started around 14:35 CET and was mitigated around 15:08 CET.

If you still are having problems please submit a ticket via our customer portal. Restarting your VM can be a first troubleshooting step.

We apologise for any inconvenience that this may have caused you, and we appreciate your
understanding as we continue to improve our customer experience.

17 nov

[US, WDC-01] Connectivity issues in part of our network

Time: November 17, 2017 14:58:00 (EST)
Dear LeaseWeb customer,

Earlier this afternoon at around 2:58pm EST during, a switch of power source, your server might have rebooted unexpectedly. LeaseWeb engineers are investigating the root cause of the switch.

If you still experience any issues, please don't hesitate to contact support at support@us.leaseweb.com

We apologize for the inconvenience.

17 nov

[US, SFO-12] Connectivity issues in part of our network

Time: November 17, 2017 18:10:00 (CET)
Dear LeaseWeb Customer,
We are currently experiencing issues in our SFO-12 data center. The root cause has been traced to the connection between us and one of our carriers. We are working closely with our provider to solve this. For the duration of this issue, you might experience intermittent packet loss or higher than normal latency to certain destinations. Updates will follow when we have more information, we apologise for the inconvenience caused.

Possibly effected ranges are as per below:

209.58.128.0/20
209.58.135.192/26
142.91.170.0 /24
2605:FE80::/32

16 nov

[SIN-11, SG] Connectivity issues in part of our network

Time: November 16, 2017 20:15:00 (CET)
Dear LeaseWeb Customer,

You might have experienced connectivity issues to our SIN-11 datacenter between 17:00h – 17:15h CET on the 16h of November 2017. (00:00h – 00:15h SGT on the 17th of November 2017)

Currently no further impact is observed, we are monitoring the situation.

Our engineers are investigating the root cause, and updates will follow once more information becomes available.

16 nov

[US, WDC-01] Connectivity issues in part of our network

Time: November 16, 2017 13:15:00 (EST)
Dear LeaseWeb customer,

Today, at approximately 1:15pm EST, we were alerted by our monitoring systems about issues in our WDC-01 facility. It appears to be related to a partial power outage.

This power outage might result in unavailability of your services.

Our data center engineers are on-site to investigate the cause of this issue with the highest priority. Please be assured that we will do our utmost best to keep the downtime as short as possible.

We will update you again as soon as we have more information.

10 nov

[HKG-10, SG] Connectivity issues in part of our network [Update]

Time: November 10, 2017 16:09:00 (CET)
[UPDATE 16:40H CET]

Our engineers are currently working on load-balancing traffic for the affected links. More updates will follow once available.

[ORIGINAL MESSAGE]
Dear LeaseWeb Customer,

We are currently experiencing issues in our HKG-10 data center.
The root cause has been traced to the connection between us and one of our carriers. Our engineers are working on a solution.

For the duration of this issue, you might experience packet loss or higher than normal latency to certain destinations.
Updates will follow when we have more information, we apologize for the inconvenience caused.

08 nov

[Global, AMS-01] Automated installation services, private networking and remote management temporarily unavailable

Time: November 8, 2017 09:00:00 (CET)
Dear LeaseWeb customer,

Unfortunately, at the moment our automated installation services worldwide, private networking in AMS-01 and remote management in AMS-01 are temporarily unavailable.

It will not be possible to use the automation services like (re)install, IPMI remote management reset and rescue mode of your dedicated server via the Customer Portal.

Our engineers are still working on resolving this matter as soon as possible.

We will have another update once more information becomes available.

08 nov

[US, NYC-11] Connectivity issues in part of our network

Time: November 8, 2017 01:15:00 (UTC)
Dear LeaseWeb customer,

Today, at approximately 01:15am UTC, we were alerted by our monitoring systems about issues in our NYC-11 facility. It appears to be related to a power outage.
This power outage might result in unavailability of your services.

Our data center engineers are on-site to investigate the cause of this issue with the highest priority. Please be assured that we will do our utmost best to keep the downtime as short as possible.

We will update you again as soon as we have more information.