16 okt

[NL] Blacklisting of smtp.leaseweb.com

Time: October 16, 2017 17:00:00 (CEST)
Dear customer,

We experience a blacklisting of our outgoing e-mail server smtp.leaseweb.com. This can result in e-mail being sent later or bounced.

Our engineers are working to fix this issue.

Please be assured that we will do our utmost to resolve this issue as soon as possible. We will update you again once we have more information.

09 okt

[NL, AMS-01] Connectivity issues in part of our network [Update]

Time: October 9, 2017 23:44:00 (CEST)
[UPDATE 00:03 CEST]

The cause of the issue has been traced to a software error on one of our high-volume routers. The issue has since been cleared and full connectivity is now restored.

If you are still experiencing issues at this time, please contact our Support department.

—–

Dear LeaseWeb Customer,

We are currently experiencing connectivity issues in part of our network in our AMS-01 datacenter. The following network prefixes might be affected:
37.48.98.0/23
95.211.94.0/23
95.211.168.0/21
95.211.184.0/21
95.211.192.0/21
95.211.224.0/21
95.211.240.0/22
95.211.250.0/24
185.17.184.0/23
185.17.186.0/23
37.48.100.0/23
2001:1af8:4020::/44
…………
89.144.18.0/24
103.41.176.0/23
179.43.174.128/26
212.7.198.0/24
212.114.56.0/23

We are in the process of troubleshooting the issue further and will update you shortly.

19 sep

[US, WDC-01] Connectivity issues in part of our network [Update]

Time: September 19, 2017 15:15:00 (EDT)
Dear LeaseWeb Customer,

Since 14:30H EDT you might have experienced packet loss or higher latency in our WDC-01 data center.

The root cause has been traced to a technical failure in our backbone network. Our engineers are currently investigating this matter and traffic has immediately been re-routed until the issue is solved.

For the duration of this failure, you might experience higher than normal latency to certain destinations.

Updates will follow when we have more information, we apologize for the inconvenience caused.

19 sep

[NL, AMS-01] No vCenter access on Enterprise-NL Private Cloud

Time: September 19, 2017 14:19:00 (CEST)
Dear LeaseWeb Customer, Today at 14:10 CEST we experienced a connectivity issue to our vCenter systems in the Enterprise-NL Private Cloud platform in the Netherlands. Currently you will not be able to manage your infrastructure, however all running VM's will stay online during this time. We are working on fixing this issue as soon as possible. An update on this NOC will follow.

19 sep

[US, DAL-10] Connectivity issues in part of our network [Update]

Time: September 18, 2017 23:55:00 (UTC)
Dear LeaseWeb Customer,

You may have experienced connectivity issues in our DAL-10 datacenter between 23:40 PM UTC and 23:55 PM UTC.

The root cause of the issue was traced to a line-card module crash on one of our distribution routers. Network traffic shifted to the redundant distribution router in our setup.
Our engineers will take further steps to replace the defective line-card.

If you are experiencing any issues at this time, please contact our Support Department.

Affected IP ranges:

209.58.144.0/20
2606:9880::/32

15 sep

[NL, AMS-11] Connectivity issues in part of our network [Update]

Time: September 15, 2017 23:45:00 (CEST)
Dear LeaseWeb Customer,

You may have experienced connectivity issues in our AMS-11 datacenter between 22:45H CEST and 23:15H CEST.
The root cause of the issue was traced to a router crash.
All modules on the respective router have recovered and we are carefully monitoring connectivity.

If you are experiencing any issues at this time, please contact our Support Department.

Affected IP ranges:

83.149.64.0/18
85.17.0.0/22
85.17.7.0/24
85.17.10.0/24
85.17.18.0/23
85.17.20.0/26
46.182.182.0/23
82.150.152.128/26
91.184.46.0/23
91.184.48.0/20
94.177.146.0/24
109.70.9.0/24
109.70.10.0/23
185.22.4.0/24
185.85.160.0/22
185.117.228.0
193.239.6.0/23
2001:1AF8:3100::/40