23 aug

Leaseweb Customer Portal and API’s might be unavailable

Time: August 23, 2022 09:14 UTC

We encountered an unexpected event on the Leaseweb customer portal and API, which results in slow responses and some parts might be unavailable at this moment.

Our engineers are investigating the cause of the issue. Please be assured that we will do our best to keep the impact as minimal as possible.

We will update you again once we have more information.

03 aug

Network Connectivity issues AMS-01 and FRA-10-12

Time: August 3, 2022 14:46 UTC

We have earlier experienced a brief network issue on links between AMS-01 and FRA-10/12. This happened between 15:20 UTC+2 and 15:21 UTC+2. You might have experienced packet loss or delay during this time. The connectivity issue has now been resolved and we are investigating the cause of the flap.

NEED HELP?
You can visit our Knowledge Base or contact us directly by creating a ticket from the Leaseweb Customer Portal. We are always happy to help.

03 aug

Network Connectivity issues Google private peering

Time: August 3, 2022 15:25 UTC

We have earlier experienced issues on our private peering with Google between 14:41 UTC+2 and 16:56 UTC+2. The BGP session flapped during this time window and the traffic levels did not return to normal afterward. You could have experienced DNS resolving issues if you are using Google DNS. The connectivity issues have now been resolved.

NEED HELP?
You can visit our Knowledge Base or contact us directly by creating a ticket from the Leaseweb Customer Portal. We are always happy to help.

07 jun

Network Connectivity issues on Equinix IX

Time: June 7, 2022 19:54 UTC

We have been experiencing an issue on Equinix Internet Exchange (IX) since 21:23 CEST. There might be possible packet loss or latency for APAC traffic due to reported submarine cable damage in the region.

Equinix is one of the world’s largest operators of data centers and Internet Exchanges. They offer IT infrastructure solutions to enterprises and over 950 network service providers.

07 jun

Network issues between APAC and AU due to submarine cable damage

Time: June 7, 2022 15:30 UTC

Many carriers has sub sea cable outage between APAC (Asia Pacific countries) and AU (African Union) and because of this outage, customers may notice packet loss/latency.

The issues are caused by high impact incident causing damages to the AAE1 and SMW5 submarine cable networks. More info.

We are looking for alternative carriers to shift the traffic.

05 jun

Leaseweb Customer Portal not available

Time: June 5, 2022 07:24 UTC

We encounter some technical issues on the Leaseweb customer portal and API, which results in slow responses and unavailability of some services. 

We would kindly like to advise you to contact us via chat, e-mail or phone in case you have any urgent inquiries.   

We apologize for any inconvenience caused and will update you again once we have more information.

03 jun

Leaseweb Customer Portal not available

Time: June 3, 2022 07:44 UTC

We encounter some technical issues on the Leaseweb customer portal and API, which results in slow responses and unavailability of some services.

We would kindly like to advise you to contact us via chat, e-mail or phone in case you have any urgent inquiries.

We apologize for any inconvenience caused and will update you again once we have more information.

27 mei

Leaseweb Customer Portal not available

Time: May 27, 2022 12:42 UTC

We encounter some technical issues on the Leaseweb customer portal and API, which results in slow responses and unavailability of some services. 

We would kindly like to advise you to contact us via chat, e-mail or phone in case you have any urgent inquiries. We apologize for any inconvenience caused and will update you again once we have more information.

24 mei

[Global] Leaseweb Customer Portal and API

Time: May 24, 2022 18:41 UTC

Dear customer,

We encountered some technical issues on the Leaseweb customer portal and API, which resulted in slow responses and unavailability of some services.

At the moment all services are restored. We continue to monitor our systems to provide our services as usual.

We would kindly like to advise you to contact us via chat, e-mail or phone in case you have any urgent inquiries.

We apologize for any inconvenience caused and will update you again once we have more information.

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