15 feb

[US, SFO-12] Connectivity issues in part of our network

Time: February 15, 2018 11:30:00 (CET)
Dear LeaseWeb Customer,

You might have experienced packet loss or higher latency to/from certain destinations on the internet in our SFO-12 datacenter.
We observed degraded network performance when traffic traversed one of our transit carriers.

At this time there is no packet loss or increased latency, we are closely monitoring connectivity.

Our engineers are in contact with our transit carrier in order to mitigate this issue, and further updates will be provided through this NOC post.

Possible impacted ranges:

209.58.128.0/20
209.58.135.192/26
142.91.170.0 /24
2605:FE80::/32

14 feb

[US, WDC-01] Connectivity issues in part of our network

Time: February 14, 2018 20:00:00 (CET)
Dear LeaseWeb Customer,

We are experiencing connectivity issues in our WDC-01 datacenter. You might experience packet loss or higher latency to/from certain destinations on the internet.
Our engineers are currently troubleshooting the issue further and will provide you with an update as soon as possible.

09 feb

[DE, FRA-10] Connectivity issues in part of our network

Time: February 9, 2018 11:50:00 (CET)
Dear LeaseWeb Customer,

You might have experienced connectivity issues in our FRA-10 datacenter between 08:42 to 10:42 CET.

The cause of the issue was traced to a faulty line card which was taken out of production.

No further impact should be present at this time. If you are experiencing connectivity issues at this time, please contact our Support department (support@leaseweb.com).

Possible impacted ranges:
37.58.48.0/22
37.58.52.0/23
46.165.192.0/20
46.165.208.0/21
46.165.216.0/22
46.165.224.0/22
46.165.232.0/21
91.109.24.0/22
46.165.192.0/22
46.165.212.0/22
5.61.32.0/20
37.1.192.0/21
37.1.216.0/21

2a00:c98:2100::/44
2A00:C98:2200::/40
2A00:C98:2020::/44
2A00:C98:2010::/44

08 feb

[SIN-11, SG] Connectivity issues in part of our network [Update]

Time: February 8, 2018 09:55:00 (CET)
Dear LeaseWeb Customer,

Between 09:55 CET and 10:20 CET you might have experienced a brief period of packet loss or increased latency to certain networks in SIN-11 datacenter. The root cause of the issue has been traced to a DDoS attack. The attack has been mitigated sucessfully and right now we don't have any impact. We are monitoring the situation.

If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at support@leaseweb.com

05 feb

[NL, AMS-01] Connectivity issues in part of our network [Update]

Time: February 5, 2018 14:44:00 (CET)
Dear LeaseWeb Customer,

We are experiencing connectivity issues in our AMS-01 datacenter. We are currently performing an in-depth investigation to deduce the cause of the network issues.

We will provide you with further updates via this post as soon as we have more details available.

Possible impacted ranges:

5.79.75.64/26
5.79.80.96/27
5.79.81.96/27
5.79.81.128/25
5.79.83.144/28
5.79.84.96/27
62.212.82.32/27
62.212.82.64/26
62.212.82.192/27
62.212.83.32/27
62.212.83.128/27
62.212.89.192/27
82.192.78.96/29
82.192.78.112/28
82.192.80.160/27
82.192.80.192/27
82.192.80.240/28
82.192.81.128/27
82.192.84.192/28
82.192.94.96/28
82.192.94.112/28
82.192.95.64/26
82.192.95.128/26
83.149.70.0/25
83.149.124.0/25
83.149.125.192/27
83.149.126.128/27
85.17.24.0/27
85.17.24.128/26
85.17.25.0/26
85.17.26.0/26
85.17.26.160/27
85.17.28.192/26
85.17.29.64/26
85.17.29.224/27
85.17.30.192/26
85.17.31.64/26
85.17.31.160/27
85.17.73.0/26
85.17.73.96/27
85.17.90.0/24
85.17.132.160/27
85.17.132.224/27
85.17.147.128/26
85.17.172.0/24
85.17.190.0/27
85.17.230.0/25
95.211.88.128/26
95.211.89.176/28
95.211.91.96/27
95.211.136.16/28
95.211.136.64/26
95.211.136.192/28
95.211.137.128/25
95.211.139.0/26
95.211.139.192/26
95.211.140.192/26
95.211.141.64/26
95.211.141.192/27
95.211.143.192/27
95.211.146.128/28
95.211.146.160/27
95.211.147.96/28
95.211.147.112/28
95.211.147.128/26
95.211.147.192/27
95.211.148.128/25
95.211.149.128/26
95.211.150.192/26
95.211.151.32/27
95.211.151.160/27
95.211.152.64/28
95.211.152.96/27
95.211.152.160/27
95.211.153.0/26
95.211.153.128/25
95.211.154.32/27
95.211.155.0/27
95.211.155.128/26
95.211.155.224/27
95.211.156.0/26
95.211.156.128/26
95.211.157.0/25
95.211.158.0/27
95.211.158.48/28
95.211.158.160/27
95.211.159.0/27
95.211.200.0/24
95.211.201.32/27
95.211.201.64/26
95.211.201.128/27
95.211.201.160/27
95.211.201.224/28
95.211.202.32/28
95.211.202.64/27
95.211.202.128/26
95.211.203.0/27
95.211.203.128/25
95.211.204.64/27
95.211.204.128/25
95.211.206.160/27
95.211.207.128/25
212.7.211.0/24
212.7.212.0/23
2001:1af8:4010::/44

Sincerely,

LeaseWeb
http://www.leasewebnoc.com

Data center naming system is explained here: http://www.leaseweb.com/en/about-us/data-centers

05 feb

[NL, AMS-01] Connectivity issues in part of our network

Time: February 5, 2018 09:09:00 (CET)
Dear LeaseWeb Customer,

A redundant router in our AMS-01 datacenter experienced an unexpected reboot. The device is now back online. We are currently performing an in-depth investigation to deduce the cause of the reboot.

As the router is part of a redundant setup, no impact should be noticed. If you are experiencing connectivity issues at this time, please contact our Support department (support@leaseweb.com).

Possible impacted ranges:
94.75.192.0/18
95.211.0.0/19
62.212.69.224/27
62.212.75.0/24
82.192.87.0/24
82.192.88.0/24
2001:1AF8:4400::/40
…………

37.1.144.0/24
46.182.176.0/22
77.81.240.0/21
87.236.96.0/21
91.215.136.0/22
94.124.56.0/21
145.255.128.0/21
185.131.24.0/22
185.24.172.0/23
185.24.175.128/25
185.34.68.0/22
185.71.60.0/22
193.27.72.0/23
212.7.192.128/25
212.7.193.128/25
212.7.195.192/26
212.7.196.192/26
212.7.208.0/24
212.7.214.128/25
185.172.48.0/24
2A01:9400:2::/48
2A02:CC8::/32
2A03:E280:0:1::/64
2a03:38a0::/32

02 feb

[NL, AMS-01] Connectivity issues in part of our network

Time: February 2, 2018 12:21:00 (CET)
Dear LeaseWeb Customer,

We are currently experiencing issues with a router in our AMS-01 datacenter. The cause of the issue is being troubleshooted by our engineers and an update will be provided as soon as possible.

As the router is part of a redundant setup, no impact should be noticed. If you are experiencing connectivity issues at this time, please contact our Support department (support@leaseweb.com).

Possible impacted ranges:
94.75.192.0/18
95.211.0.0/19
62.212.69.224/27
62.212.75.0/24
82.192.87.0/24
82.192.88.0/24
2001:1AF8:4400::/40
…………

37.1.144.0/24
46.182.176.0/22
77.81.240.0/21
87.236.96.0/21
91.215.136.0/22
94.124.56.0/21
145.255.128.0/21
185.131.24.0/22
185.24.172.0/23
185.24.175.128/25
185.34.68.0/22
185.71.60.0/22
193.27.72.0/23
212.7.192.128/25
212.7.193.128/25
212.7.195.192/26
212.7.196.192/26
212.7.208.0/24
212.7.214.128/25
185.172.48.0/24
2A01:9400:2::/48
2A02:CC8::/32
2A03:E280:0:1::/64
2a03:38a0::/32

26 jan

[NL, DE, AMS-01, FRA-10] Connectivity issues in part of our network

Time: January 26, 2018 00:30:00 (CET)
Dear LeaseWeb Customer,

Between 00:02 CET and 00:05 CET you might have experienced a brief period of packet loss or increased latency to certain networks from our AMS-01 and FRA-10 datacenters.
The root cause of the issue has been traced to a physical fault in our backbone network.

We are monitoring the situation and we will further follow up with our vendor regarding this matter.

If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at support@leaseweb.com

25 jan

[NL, AMS-01] Connectivity issues in part of our network [Update]

Time: January 25, 2018 10:45:00 (CET)
[UPDATE 13:45 CET]

Dear LeaseWeb Customer,

We are actively monitoring the current situation, no connectivity issues should be experienced as of now, however in case you do encounter connectivity issues, please open a ticket via the Customer Portal or send an e-mail to support@leaseweb.com

Dear LeaseWeb Customer,

You might have been experiencing connectivity issues to certain networks from our AMS-01 datacenter due to some issues with one of our providers.

We have identified the issue and have rerouted traffic to other carriers.

If you still encounter connectivity issues, please open a ticket via the Customer Portal or by sending an e-mail to support@leaseweb.com