14 dec

Wereldwijde storing Google Services (oa. Gmail, Youtube, Agenda, Docs en meer)

Sinds eind van de ochtend is Google getroffen door een wereldwijde storing betreft haar Google Services. De volgende Google Services zijn met deze storing getroffen:

  • Gmail
  • Youtube
  • Google Agenda
  • Google Drive
  • Google Documenten (aka. Google Docs)
  • Google Analytics
  • Google Adsense
  • Google Spreadsheets
  • Google Presentaties
  • Google Sites
  • Google Groepen
  • Google Hangouts (enkel klassieke versie)
  • Google Chat
  • Google Meet
  • Google Apps Vault
  • Currents
  • Google Forms
  • Google Keep
  • Google Cloud Search
  • Google Tasks
  • Google Voice

Het bedrijf heeft inmiddels al aangegeven aan de storing te werken. De storing lijkt voornamelijk veroorzaakt door problemen met het authenticatiesysteem. Een oplostijd is vooralsnog onbekend.

Update 14 december 2020, 13:50

De meeste services zijn weer hersteld en de storing lijkt geheel te zijn opgelost.

22 okt

Gmail storing

Gmail heeft zojuist kortstondig te maken gehad met een storing. Hierdoor was Gmail niet via de browser of e-mail applicatie bereikbaar. Gmail is inmiddels weer bereikbaar, maar kan traag laden.

01 sep

Gmail down (opgelost/solved)

Momenteel is de e-maildienst van Google niet bereikbaar. Hieronder extra officiële informatie door Google.
Gmail is currently down and not responding. Below the an additional official response by Google.

Gmail’s web interface had a widespread outage earlier today, lasting about 100 minutes. We know how many people rely on Gmail for personal and professional communications, and we take it very seriously when there’s a problem with the service. Thus, right up front, I’d like to apologize to all of you — today’s outage was a Big Deal, and we’re treating it as such. We’ve already thoroughly investigated what happened, and we’re currently compiling a list of things we intend to fix or improve as a result of the investigation.

Here’s what happened: This morning (Pacific Time) we took a small fraction of Gmail’s servers offline to perform routine upgrades. This isn’t in itself a problem — we do this all the time, and Gmail’s web interface runs in many locations and just sends traffic to other locations when one is offline.

However, as we now know, we had slightly underestimated the load which some recent changes (ironically, some designed to improve service availability) placed on the request routers — servers which direct web queries to the appropriate Gmail server for response. At about 12:30 pm Pacific a few of the request routers became overloaded and in effect told the rest of the system “stop sending us traffic, we’re too slow!”. This transferred the load onto the remaining request routers, causing a few more of them to also become overloaded, and within minutes nearly all of the request routers were overloaded. As a result, people couldn’t access Gmail via the web interface because their requests couldn’t be routed to a Gmail server. IMAP/POP access and mail processing continued to work normally because these requests don’t use the same routers.

The Gmail engineering team was alerted to the failures within seconds (we take monitoring very seriously). After establishing that the core problem was insufficient available capacity, the team brought a LOT of additional request routers online (flexible capacity is one of the advantages of Google’s architecture), distributed the traffic across the request routers, and the Gmail web interface came back online.

What’s next: We’ve turned our full attention to helping ensure this kind of event doesn’t happen again. Some of the actions are straightforward and are already done — for example, increasing request router capacity well beyond peak demand to provide headroom. Some of the actions are more subtle — for example, we have concluded that request routers don’t have sufficient failure isolation (i.e. if there’s a problem in one datacenter, it shouldn’t affect servers in another datacenter) and do not degrade gracefully (e.g. if many request routers are overloaded simultaneously, they all should just get slower instead of refusing to accept traffic and shifting their load). We’ll be hard at work over the next few weeks implementing these and other Gmail reliability improvements — Gmail remains more than 99.9% available to all users, and we’re committed to keeping events like today’s notable for their rarity.

24 feb

Storing Google Mail (Gmail) opgelost

Momenteel ondervindt Google problemen met Google Mail (beter bekend als Gmail). Hierdoor kunt u geen of zeer beperkt verbinding met de e-maildienst krijgen.

Update: Many of our users had difficulty accessing Gmail today. The problem is now resolved and users have had access restored. We know how important Gmail is to our users, so we take issues like this very seriously, and we apologize for the inconvenience.