26 aug

Network issues towards Germany and Belgium [Update]

Time: August 25th 2010 20:00:00(CEST)
Expected Downtime: Unknown
Location: TeleCity / Redbus / InterXion / Schuberg Philis / Evoswitch
Affected IP ranges: Unknown
Reason: Fibercut in Germany

Dear Customer,

At the moment we experience some troubles in (part of) our network.
One of our fiber providers experiences a fiber outage in Germany.

This affects one of our circuits to DECIX and one circuit to BNIX

You can experience some delay and packet loss when we reroute traffic.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

LeaseWeb BV

[UPDATE 21:38]
Our fiber provider dispatched engineers to test the fibres and locate the point of the break and they are expected to be onsite to test the fibres at 22:00UTC
We do not expect that the fiber is repaired before tomorrow morning.

[UPDATE 06:15]
Our fiber provider has located the fiber cut between Cologne and Dusseldorf.
The cable system has been damaged in multiple places, the root cause of which is mechanical diggers. Splicing has not been started yet.

[UPDATE 08:30]
Digging works are now complete and splicing work has started.
We expect to be able to provide an estimated time of repair within 60 minutes.

[UPDATE 09:40]
Our fiber provider supplied us with an estimated time to repair. The circuits should be up and running again at 10:30AM.