07 jan

[20120107] ticket system down and storage systems (VPS/Premium cloud) [Update]

Time: January 7th 2012 06:40:00(CEST)
Dear Customer,

Due the problems with our storage platform the ticket system is also affected. If you have an urgent support request please call us at +31 20 316 2880

We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,

LeaseWeb BV

[10h00]

We have opened a temporary address for urgent support problems: [email protected] . Please use this address or call +31 (0)20 316 2880. We will try to solve all problems as soon as possible. Our apologies for the inconvenience.

[10h30]

Please follow the maintenance posting for more information: http://leasewebnoc.com/maintenance.php?i=616

[UPDATE 15:08]

The storage platform is stable again. We started rebooting services. All will come online in the next hours. Please keep yourselfs updated via NOC.

[UPDATE 20:15]

All VPS servers are powered on again. If you still encounter problems with your Premium Cloud VPS you can check the status with the vSphere client or send an email to [email protected].