Time: July 26th 2012 16:32:00
Location: Wuppertal – Germany

Dear Customer,

At the moment we experience problems in (part of) our network. We are currently investigating and taking appropriate steps.

Update @ 17:22
We are stabilizing the issue. Currently there is still an outage. Please stand by for updates.

Update @ 18:19
There are still issues and we are looking in to this. Updates will follow.

Update @ 19:00
The cause have been found and currently we are enabling all interfaces.

Update @ 19:40
80% of all customers are back online again, we are currently enabling the latest interfaces.

Update @ 21:00
There were still issues with one router. This router have been reloaded and all seems to be fine now. The last vlans are being enabled. Please stand by for updates.

Update @ 21:30
There are again issues after enabling the last VLAN interfaces. We will continue trouble-shooting and update here.

Update @ 22:20
Currently 2/3rd of the capacity of the router is back online. This is rebuilding and stabilizing. We are monitoring this and once stable we will add the remaining to the router.

Update @ 23:15
Issues are still ongoing and monitored, however most is up now. We are still continuing with the rest though

Update @ 23:25
All connections are back online server should be reachable again. The issues is fixed therefore. If you encounter issues, please contact us on [email protected]

Final update
An in depth investigation will be done to recover the cause of this outage. This can be requested if needed once available.