24 jul

[20130724] Network maintenance Virginia datacenter WDC1 [Update]

Startdate: July 24th 2013 06:00:00 (EDT)
Enddate: July 24th 2013 08:00:00 (EDT)

Dear Customer,

As part of our commitment to continually improve the level of service you receive from LeaseWeb we are undertaking this maintenance.

Due to the outage we have experienced on 7/15/2013 we are planning this maintenance window.
During the maintenance window the software of both our core switches in the Virginia location will be upgraded as advised by the vendor.

We have scheduled a 2 hour maintenance window, however, the actual downtime will be minimal as we will upgrade the redundant core switches one by one.

Affected IP ranges:

[UPDATE 7:16 EDT] We are experiencing some issues during this maintenance, according to the vendor there should have been a hitless upgrade procedure because of the redundant setup. However this is not the case, we are currently still proceeding with the maintenance and will investigate afterwards.

[UPDATE 08:00 EDT] Upgrade is completed and situation is now stable.
During the maintenance window we experienced 2 brief outages which were not supposed to happen.
We have opened a TAC case our Vendor who are helping us investigate the reason for outages during the upgrade.

If you have any issues now after this maintenance, please open a ticket with [email protected] and refer to this maintenance.