Time: August 8th 2013 13:52:00 (CEST)
Dear LeaseWeb Customer,

We currently experience problems with the LeaseWeb Express cloud platform. Engineers are investigating the issue at this moment.

This is the LeaseWeb express cloud in The Netherlands on which only instances are running that were ordered BEFORE March 2012.

[UPDATE 14:15]
– At 13:42 within the storage platform one of the 6 cache disk broke.
– This caused a latency increase in the connections from the hypervisors, resulting in some hypervisors loosing connection complete storage connection.
– As a result of this a virtual instances ended up in read-only status.

To solve this your virtual machine needs to be rebooted (power cycle). This can be done from within the Self Service Center. A lot of customers do this at the moment causing some extra load on the platform. Please be patient, it can take some more time before the VM is rebooted.

We will investigate with our storage vendor why the failing of one cache disk results in such a increase in latency causing problems. Also we will research if the fail could have been better predicted.

If you experience any problems after rebooting the instance, please contact support.