Time: March 5th 2013 10:26:00 (CET)
Dear Sir/Madam,

We currently experience issues with one of our routers in Frankfurt (Legacy Network)
When we fix this issue we will update the status via NOC.

Update 10:33

We have determined the issue as a software crash,
and we have power cycled the router and expect the router to be up and running soon.
We will update you as soon as the router has come back up

Update 10:55

After the reboot of the router the were some implications which prevent the router to route traffic.
We are doing our utmost best to solve the issue.

Update 12:21

The router has recovered and is forwarding/routing traffic as intended,
if you experience any issues at all please contact our Support department.