29 apr

[DE, FRA-10] Premium Network hardware issues [Update]

Time: April 29, 2014 10:35:00 (CEST)
Dear Customer,

At the moment we are having an issue with the line-card on for the active router on the premium network. We will re-seat the line-card to resolve this. Before this we will do a fail-over to the other standby router. There could be packet-loss for a short period of time during the fail-over.

Affected prefixes:
46.165.204.0/23
46.165.216.0/22
46.165.224.0/22
46.165.236.0/22
91.109.24.0/22
2A00:C98:2200::/40
…………
185.23.16.0/23
193.104.219.0/24

Update at 11:10
The blade have been re-inserted and is back online. We are monitoring the status for some time and will put back traffic once it remains stable. Another update will follow once this is done.