Time: February 17, 2014 18:00:00 (CET)
Dear LeaseWeb Customer,

The issue on the storage platform has been resolved. Please verify that your virtual servers are running properly. If a server slipped into Read Only mode, reboot it from the LeaseWeb Self Service Center. During reboot, the system may perform a file system check.

If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

We apologize for any inconvenience caused by this incident.

[Update – 15:00 CET]

The problems on the storage platform are solved. The performance is back to normal operation values.
Please consider checking your VPS to see if it is running like it should. It could have happened that the instance slipped into Read Only modus. To get it running normally it is needed to reboot the vps using the reboot button in the Self Service Center.

During the reboot it might happen that the system performs a file system check. Please let this check pass and afterwards the VPS will be up and running again.

If you encounter any problems in this process, do not hesitate to contact our support department to assist you.

[Update – 12:00 CET]
As a result of our actions last night the performance of the storage platform has increased somewhat, but it is not at the level we are expecting it to be. Together with the storage vendor we are investigating the issues that are still there. We are awaiting what the expected timeline for fixing the issues will be and what the impact of this will be on availability of the platform.
Once we have more information we will update you.

[Update – 10:00 CET]
At the moment we are still working to solve the issue. Once more information is available we will update you.

We continue working with our storage vendor to solve the issues. We found a backend issue caused by various factors. The platform is working, but with degraded speed. We are sorry for the inconvenience caused. Once we have more information we will update you.
[End update]

We are currently experiencing degraded performance on some instances located on the Virtual Server platform in Germany.

We are investigating the issue and as soon as we have more information available, we will publish it here.