Time: October 12, 2015 18:47:00 (CEST)
[Update October 12th 20:30 CEST]

Due to the high load we are experiencing after the unexpected storage event we had to restart some of the VM's running on the platform to bring down the load on the platform. The restarting of the VM's will take some time to complete.

We sincerely apologize for this inconvenience.

We will update this post as soon as more information becomes available

[Update October 12th 20:00 CEST]

Unfortunately the stabilizing of the platform is taking longer then we expected.
Some of the instances running on this platform have been restarted due to the unexpected storage event.

We will update this post as soon as more information becomes available

[Original message]

Dear LeaseWeb customer,

We encountered an unexpected event on our storage platform, resulting in a failover to the second (redundant) storage head. This possibly leads to a temporary storage performance degradation of your instance(s).
Together with the supplier, our engineers are investigating the cause of this issue.

Please be assured that we will do our utmost to keep the impact as low as possible, but despite our efforts you might experience some performance issues.

At this time the platform is stabilizing again and we expect performance to normalize in the coming minutes.

We will update you again once we have more information.