05 aug

[NL] CloudStack Private Cloud network/VPN issues related to planned maintenance [Update]

Time: July 27, 2016 14:51:00 (CEST)
[Update 16:35 CEST]

Dear LeaseWeb customer, our engineers are still working on finishing the maintenance, but the issues with regard to the firewall and or egress rules that were missing a few or it's port settings are fixed.

Information about the maintenance will continue via direct contact email.

If you are experiencing any other issues, please contact support via [email protected]

We apologise for any inconvenience that this may have caused you, and we appreciate your
understanding as we continue to improve our customer experience.

[Update 15:45 CEST]

Dear LeaseWeb customer, our engineers are still working on finishing the maintenance.

If after the restart with clean up of your network you still have issues please check your firewall rules and or egress rules as we noticed that some rules are missing some of it's port settings after the upgrade.

We are checking to see if we can recover the original settings.

[Original message]

Dear LeaseWeb Customer,

Our planned maintenance of this morning could be causing issues with networks / VPN's.

Currently we are still finishing this maintenance (restarting the network with clean up) and working hard on solving all issues related to this maintenance.

If you want to speed up to network restart you could do the restart with clean up your self but please be aware that as we have automated this task it could well be that the restart will happen twice.

If after the restart with clean up you still have issues please contact our support department via [email protected]

We will keep you updated on our progress via this NOC posting.

We apologise for any inconvenience that this may have caused you, and we appreciate your
understanding as we continue to improve our customer experience.