Time: November 7th 2012 11:14:00
Dear Sir/Madam,

We are experiencing a power issue/hardware crash on our router 1 in Schuberg Philis datacenter.
As it is a redundant setup, router 2 has taken over.
All services with correctly configured redundant uplinks are online.

@Update 11:25
Router is now back online and connectivity should have been restored.
The cause of the issue was a software bug.
We will schedule a maintenance in the near future to upgrade the software to latest version.

Update at 13:11
Currently we are having a network issue. An engineer is working on this. Please stand by for updates.

Update at 13:15
The issue is resolved and was caused by a loop on the network. During the outage we noticed some irregularities which during troubleshooting afterwards caused the loop.