Time: June 6, 2018 13:00:00 (UTC)
Dear Leaseweb Customer,

You may have experienced increased latency or packet loss to and from our LON-11 data center between 10:00 – 10:15 UTC today.

The root cause has been traced to a subsea cable cut in our carrier's network.

After further investigation, we identified that the same carrier circuit flapped between 00:00 – 00:15 UTC which might have caused connectivity issues.

We are in touch with our carrier regarding this matter, and further updates will follow.