09 jul

AMS-IX Telecity ports down [Update]

Time: July 8th 2009 16:23:00(CEST)
Expected Downtime: Unknown
Reason: Under investigation / Unknown
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Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 16:35]
The ports to the AMS-IX switches came up after 7 minutes downtime.
We are investigating the cause.
The AMS-IX NOC has also been contacted, they are investigating their side.

When we receive an update we will update this article.

[UPDATE]

We have received the following from the AMS-IX NOC.

—–
Ticket: 24514
Summary: Reboot of pxc-tel-115
Status: OPEN
Opened: 2009-07-08 16:48 +0200
Type: unscheduled
Scope: AMS-IX
Start: 2009-07-08 16:17 +0200
End: 2009-07-08 16:25 +0200

DESCRIPTION:

The photonic switch pxc-tel-115 rebooted, thereby dropping all its connections.

DETAILS:

During this service interruption there was maintenance work going on in the suite where this PXC is located. Work on the power feed for other devices may have triggered this outage.

ACTIONS:

Once the PXC was active again, the AMS-IX NOC restored connectivity for the affected members.

We are investigating the cause of the reboot.

AFFECTED:

The following members saw an outage of 8 minutes on their 10GE connection:

ZeelandNet BV 15542 195.69.145.43
NPO 25182 195.69.145.86 2001:7f8:1::a502:5182:1
UPC Broadband Operation 6830 195.69.144.174
Facebook, Inc 32934 195.69.145.115
Versatel AG 8881 195.69.145.109 2001:7f8:1::a500:8881:1
KPN Telecom B.V. (ISP I 8737 195.69.144.84 2001:7f8:1::a500:8737:2
Leaseweb 16265 195.69.144.215 2001:7f8:1::a501:6265:2
—–

09 jul

Telia maintenance

Startdate: July 14th 2009 06:30:00(CEST)
Enddate: July 14th 2009 07:30:00(CEST)

Dear customer,

Our carrier Telia announced a maintenance on most of our uplinks with them.

During this maintenance customers may experience temporarily higher latency on some paths.

We don’t expect any downtime as our core routers will reroute traffic towards our other carriers.

Best regards,

LeaseWeb – NOC

Timezone is CEST