Time: October 13, 2015 09:00:00 (CEST)
Dear LeaseWeb customer,

[Final UPDATE 14 Oct. 18:00 CEST]

LeaseWeb engineers solved the issues and performance is now back to normal levels. Together with our storage provider we are implementing additional measures to prevent this incident from happening again.

We are also still working on adding more capacity to the platform.

If you need further assistance, please contact [email protected] and we will give you the help you need.

Our apologies for any inconvenience caused.

[UPDATE 14 Oct. 17:25 CEST]

Together with our storage vendor we did a forced failover to the second storage head.
We currently see the platform load going down to normal levels, if this continues we expect the platform to stabilise in the next 30 minutes.

We will update this post as soon as new information becomes available.

[UPDATE 14 Oct. 16:40 CEST]

Unfortunately the hardware expansion did not yield the expected results. LeaseWeb engineers are working closely with our storage vendor to resolve this issue.

Please be assured that we are doing our utmost to fix this problem as soon as possible, but despite our best efforts we have not been able to get performance back on the level that we normally offer.

We will update you again once we have more information.

[UPDATE 14 Oct. 11:10 CEST]
LeaseWeb engineers located the apparent cause of the performance issues and a hardware expansion is now being prepared in an attempt to restore the performance of your Public Virtual Server back to acceptable levels. We expect this hardware expansion to be completed in the next hours, so we can start optimizing the load on the platform. Another update of this NOC post can be expected this afternoon.

[ORIGINAL MESSAGE]
Due to high load on our Public Virtual Server platform in Germany, you might experience degraded performance of your Virtual Server. Together with the supplier, LeaseWeb engineers are investigating the cause of this issue.

Please be assured that we will do our utmost to keep the impact as low as possible, but despite our efforts you might experience performance issues on your services.

We will update you again once we have more information.

Time: October 15, 2015 09:00:00 (CEST)
Dear LeaseWeb customer,

[FINAL UPDATE]
LeaseWeb engineers worked throughout the day to restore the datagraph functionality in the LeaseWeb Customer Portal. Since 17:30 CEST all datagraphs should be available again, but a gap in the graphs between 15.00 and 17.15 CEST might be noticeable for customers affected by this issue.

[ORIGINAL MESSAGE]
We are currently experiencing a failure on one of our datagraph servers. Our engineers are investigating the cause of this issue.

As result of this failure, a part of the datagraphs is not correctly displayed in the LeaseWeb Customer Portal. Please be assured that we will do our utmost to resolve this issue as soon as possible.

We will update you again once we have more information.