29 mei

Connection problems DE-CIX, NETNOD and BNIX [Update]

Time: May 28th 2009 15:51:00(CEST)
Expected Downtime: Unknown
Location: Evoswitch, Easynet, Schuberg Philis, Telecity
Affected Unknown
Reason: Fibre break

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

LeaseWeb BV

[UPDATE 16:03]
Three 10GE wavelengths have failed.
Two are connected to DE-CIX in Frankfurt.
One is connected to NETNOD Stockholm.
We are waiting for a cause and ETR report form our wave supplier.

[UPDATE 16:12]
Connectivity to BNIX in Brussels has also been lost.

[UPDATE 16:30]
The wavelenght provider has confirmed there is a fibercut.
Their engineers are currently measuring where the cut has happened.
As soon as we receive an ETR, we will post an update on this page.

[UPDATE 19:40]
We’e received an update concerning the fibercut.

Engineers on site investigating, No ETR yet.

[UPDATE 20:43]
Fibre break has been confirmed by wavelenght provider, excavation works ongoing, No ETR yet.

[UPDATE 21:56]
We have received an ETR from our wavelenght provider, due to the severe extent of the damage they will need 4 hours to repair the fiber.

[UPDATE 01:00]
We have received a new update.
regrettably the previous ETR has been canceled.
Update 5- 22:30 UTC / 00:30 CEST : Running outage time 8h 44 min. Splicing will shortly commence on one end of the cabling duct. The other side is still being cleared and prepared for the same. No ETR at this time

[UPDATE 02:24]
The services have been restored since 02:09 CEST
However we have not yet received an update from the provider that they will stay up.

[UPDATE 03:27]
We’ve received an update that all fibers have been re-spliced, and are operational again.