26 jan

[20120126] Network issue at Schuberg Philis and Easynet [Update]

Time: January 26th 2012 16:38:00(CEST)
Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Affected subnets:

85.17.32.0/19

85.17.96.0/20

85.17.112.0/21

85.17.96.0/19

77.235.32.0/19

193.242.108.0/24

193.43.92.0/24

195.242.98.0/23

91.195.118.0/23

195.200.82.0/23

94.100.112.0/20

83.223.32.0/20

89.104.168.0/24

109.70.0.0/21

212.32.225.0/24

212.32.226.0/24

46.102.224.0/21

46.102.240.0/21

46.17.0.0/21

128.140.216.0/22

93.188.64.0/21

85.17.0.0/19

83.149.64.0/19

83.149.96.0/19

46.19.32.0/24

193.239.6.0/23

94.177.146.0/24

91.184.46.0/23

91.184.48.0/20

195.42.134.0/24

91.213.195.0/24

Regards,

LeaseWeb BV

26 jan

[20120126] Network issue at Schuberg Philis and Easynet

Time: January 26th 2012 16:38:00(CEST)
Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Affected subnets:

85.17.32.0/19

85.17.96.0/20

85.17.112.0/21

85.17.96.0/19

77.235.32.0/19

193.242.108.0/24

193.43.92.0/24

195.242.98.0/23

91.195.118.0/23

195.200.82.0/23

94.100.112.0/20

83.223.32.0/20

89.104.168.0/24

109.70.0.0/21

212.32.225.0/24

212.32.226.0/24

46.102.224.0/21

46.102.240.0/21

46.17.0.0/21

128.140.216.0/22

93.188.64.0/21

85.17.0.0/19

83.149.64.0/19

83.149.96.0/19

46.19.32.0/24

193.239.6.0/23

94.177.146.0/24

91.184.46.0/23

91.184.48.0/20

195.42.134.0/24

91.213.195.0/24

Regards,

LeaseWeb BV

07 nov

Easynet Router upgrade [Update]

Startdate: November 2nd 2011 06:00:00(CEST)
Enddate: November 2nd 2011 06:30:00(CEST)

Dear customer,

We will perform a software upgrade on one (1) standard (primary) HSRP router in the Easynet datacenter. Since we use HSRP to provide redundancy on the standard network there is no impact, however during the swap from standby to active you can notice some packet-loss. If you have a private rack please make sure that redundancy is working correctly.

The affected ranges are below:

Standard network, number one

– 85.17.32.0/19

– 85.17.96.0/20

– 85.17.112.0/21

– 85.17.96.0/19

– 77.235.32.0/19

– 193.242.108.0/24

– 193.43.92.0/24

– 195.242.98.0/23

– 91.195.118.0/23

– 195.200.82.0/23

– 94.100.112.0/20

– 83.223.32.0/20

– 89.104.168.0/24

– 109.70.0.0/21

– 212.32.225.0/24

– 212.32.226.0/24

– 46.102.224.0/21

– 46.102.240.0/21

– 46.17.0.0/21

– 128.140.216.0/22

The maintenance will take place on the second (2) of November between 06:00 and 07:00 CEST.

Kind regards,

LeaseWeb NOC

[UPDATE]

Maintenance have been rescheduled and will take place on the second of november

[UPDATE @ 06:20]

Upgrade went successful and without issues. If you encounter issues after the upgrade, please contact support.

13 aug

Easynet Network Issues [UPDATE]

Time: August 2nd 2011 11:23:00(CEST)
Expected Downtime: Unknown

Location: Easynet

Affected IP ranges: 85.17.32.0/19, 85.17.96.0/20, 85.17.112.0/21, 77.235.32.0/24

Reason: Under investigation

*******************************
Dear Customer,

At the moment we experience some troubles in (part of) our network.
We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE]
Service is fully restored, we are still investigating what have caused the problems

[UPDATE2]
The issue was caused by a loop on the network.

29 jun

Secondary router maintenance [Update]

Startdate: June 29th 2011 06:00:00(CEST)
Enddate: June 29th 2011 07:00:00(CEST)

Dear customer,

We are going to upgrade the software on our secondary routers in datacenters Easynet, Shuberg-Philis, and Evoswitch (halls 1, 2 and 3). No impact is expected, the traffic will be routed by the primary routers.

The maintenance will take place between 6:00 and 7:00 CEST (UTC 2) on the 29th of June 2011.

Kind regards,

Leaseweb NOC

[UPDATE 29-06-2011 6:20]

The maintenance has been completed successfully.

31 jan

Router issue EasyNet 2A [Update]

Time: January 31st 2011 16:00:00(CEST)
Dear Customer,

We experienced some issues on our second router located in EasyNet room 2A. We have solved this issue for now and are still investigating the cause.

Our apologies for any caused inconvenience.

Regards,

LeaseWeb BV

[Update] 16:37

We have restored the connectivity and we are investigating what caused this issue.

28 aug

Easynet problems [Update]

Time: August 28th 2010 20:31:00(CEST)
Expected Downtime: Unknown
Location: Easynet
Reason: Under investigation
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 21:45]
There was a DDoS targeted at the router.
This attack was filtered a couple of minutes ago.

06 aug

Easynet Router Outage [Update]

Time: August 6th 2010 15:00:00(CEST)
Expected Downtime: 15 minutes
Location: Esynet
Reason: Configuration failure / Under investigation
*******************************

Dear Customer,

At the moment we experience some troubles our Esynet network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 18:00]
We discovered the probable reason of the troubles we had with Easynet hall 2A. One of our engineers was making a change on routers which normally should have no impact at all, but at the very same moment one of our Easynet customers was hit by a dos attack. Because of high cpu load of one of the routers, the changes were not applied correctly and some of them ‘stuck’. Shortly after that all the config was reverted to the previous state.

05 jul

ESY-SR1 router crash [Update]

Time: July 5th 2010 13:30:00(CEST)
Expected Downtime: 10 min
Location: Easynet
Affected IP ranges: 85.17.96.0/19, 85.17.32.0/19
Reason: Router crash
*******************************

Dear Customer,

Our router ESY-SR1 crashed because of software error.

There could be a short interruption in connectivity when the secondary router was taking over the traffic.

After 10 minutes the router went online again.

Regards,
LeaseWeb BV

[UPDATE 15:25]
We think it was an IOS bug. We will add this router to be rebooted during the maintenance we have on Thursday early morning.