16 dec

Performance issues: [RESOLVED] Power issues in a single availability zone

Dec 9 1:08 AM PST We are investigating connectivity issues for instances in the US-EAST-1 region.
1:26 AM PST We are experiencing power issues for a subset of instances in a single availability zone in the US-EAST-1 region.
1:51 AM PST The underlying power issue has been addressed. Instances have begun to recover.
2:11 AM PST Most affected instances have regained power and are operating normally. We are working to recover a small number of instances that have not yet recovered.
3:33 AM PST We are continuing to work on recovering the remaining affected instances.
5:31 AM PST We are continuing to work on recovering the small number of remaining affected instances.
6:41 AM PST We have completed the recovery of most instances affected by this event. A very small number of instances are still not responding. We will continue to attempt to restore all instances or notify users directly if the instances remain degraded.

Dec 15 12:08 PM PST (revision of Dec 10 post to clarify timing) We would like to provide further information on the issue experienced on December 9 in one of our east coast availability zones (this event affected a minority of instances in one of our four Availability Zones in the US-EAST-1 Region). A single component of the redundant power distribution system failed in this zone. Prior to completing the repair of this unit, a second component, used to assure redundant power paths, failed as well, resulting in a portion of the servers in that availability zone losing power. Impacted customers experienced a loss of connectivity to their instances. As soon as the defective power distribution units were bypassed, servers restarted and instances began to come online shortly thereafter. Over 25% of these instances recovered within 30 minutes, and over 90% recovered within an hour. A small number of instances took up to a few hours to recover, and we worked with those customers during the morning.
storingsoverzicht-logo
Privacyoverzicht

Deze site maakt gebruik van cookies, zodat wij je de best mogelijke gebruikerservaring kunnen bieden. Cookie-informatie wordt opgeslagen in je browser en voert functies uit zoals het herkennen wanneer je terugkeert naar onze site en helpt ons team om te begrijpen welke delen van de site je het meest interessant en nuttig vindt.