Time: July 1st 2012 12:44:00
Dear customer,

Currently LeaseWeb is working on fixing issues on the Express Cloud platform, caused by the 'leap second bug' that is impacting various platforms world-wide.
The impact of the issue is limited to part of the Express Cloud instances. The following services might not function correctly:
– Stopping, starting and rebooting of instances via the SSC
– Editing firewall rules and switching the firewall on/off
Currently we are working on fixing these issues. We might need to restart a small amount of instances during the maintenance.
We do apologize for any inconvenience caused.
Kind regards,

LeaseWeb – NOC

UPDATE 20120701 13:30

We have restarted a number of management processes. We are now monitoring our systems, and waiting for a number of queued tasks to finish, and for the system to stabilize further. As the accumulated number of queued tasks is quite high, the impacted functionality is not fully available yet. We have not needed to restart any customer instances.

UPDATE 20120701 15:35

The platform is still stabilizing. Due to the large number of concurrent jobs running in the system, we have had to restart a small amount of instances (currently less than 10) to help bring the system back in sync. The platform is now functioning for part of the customer base, but operations on instances via the SSC can take a while to complete. We continue to work to get all services back online as soon as possible.

Kind regards,

LeaseWeb – NOC

UPDATE 20120701 16:30

The platform has stabilized, and all SSC features are working again. Due to increased activity on the platform, it might take a little longer for some actions to complete. Total impact on customer instances has been limited to roughly 10 restarted instances. In case of any issues, please contact us via the support system. We again apologize for the inconvenience.

Kind regards,

LeaseWeb – NOC