Time: June 6, 2014 17:56:00 (CEST)
[UPDATE 22:00 CEST]
We have found the root cause of the performance impact. We applied changes in the storage configuration so backend processes are more balanced in using resources.

The platform load is stable for the last 1,5 hours and we keep monitoring it closely for the next hours.

If you still experience any problems, please contact support using the self service center or [email protected]

[UPDATE 20:30 CEST]
We are still experience the same issue. We found the process that is causing the problem and we are working on finding a solution to overcome the issue with specialists of our storage vendor.

[UPDATE 19:00 CEST]
We like to update you on the situation. Over the last hour we gained control over the performance, but since 10 minutes the load is increasing again.

please do not try to reboot your instance or attempt dd speed test since this is intervening with our troubleshooting at the moment.

Dear Customer,

We experienced a degradation in performance on the USA Cloud storage infrastructure. We managed to restore the performance and are currently looking into what caused this issue.

Performance should be on normal operation speed at this moment.

If you still experience any problems, please contact support using the self service center or [email protected]