10 apr

[NL, AMS-01, AMS-11, AMS-12] Power disturbance datacenter facilities [Update]

Time: March 27, 2015 09:20:00 (CET)
Dear LeaseWeb customer,

[FINAL UPDATE 15h45 CET] In close collaboration with the utility power provider, we successfully switched back from our diesel back-up to the power grid. All our datacenter facilities, AMS-01, AMS-11 and AMS-12, are now restored to normal operations.

We will closely monitor our systems to ensure the availability of your service. If you need further information, please open a ticket via the LeaseWeb Self Service Center, or contact us at support@leaseweb.com.

[UPDATE 15h15 CET] The earlier announced switch at 15h00 CET is slightly delayed to ~15h15 CET. A new update will be posted before 15h45 CET.

[UPDATE 14h10 CET] In close collaboration with the power grid operator, mains power is considered stable again. While we don't expect any noticeable impact, please be informed that at 15h00 CET we will switch back from diesel back up to the regular power grid. A new update will be posted before 15h15 CET.

[UPDATE 12h30 CET] LeaseWeb’s datacenter facilities are all running stable on diesel back up. This alternative energy source is largely sufficient. Next update will be when a significant change to the situation occurs.
LeaseWeb engineers are available to your service in the affected datacenter. You might experience longer response times on your request.

[UPDATE 11h10 CET] External utility power provider report that it is expected to resolve the situation before 16h00 CET. Unless the situation clears, aforementioned datacenters will remain running on diesel back up. LeaseWeb engineers are available to your service in the affected datacenter. You might experience longer response times on your request.

Today, 9h20 CET an external utility power disturbance initiated backup power start up in our AMS-01, AMS-11, AMS-12 datacenter facility. Customer loads have been transferred from utility power to diesel back up.

LeaseWeb engineers are proactively scanning any exceptional situation in our services. Due to this event you might experience longer response times from our Support desk.

Due to this power outage, we are also experiencing issues with our external phone system. As a result of that, the connection to LeaseWeb's phone numbers might not be correctly established.

Next update will be when a significant change to the situation occurs.

LeaseWeb Operations