Dear Customer,

We have experienced connectivity issues on one of our border routers in the AMS-01 data center due to a partial failure on one of it’s line cards. The failure occurred today, the 27th of March at 02:57 UTC time, the router platform automatically shutdown the affected ports around a minute later.

You might have experienced temporary packet loss to some destinations during that time till traffic converged to alternate ports. No impact should be experienced at this current moment. We will continue to investigate and take the necessary corrective actions, without further impact on your services.

We sincerely apologize for the inconvenience.