Time: April 5, 2022 08:00 UTC

Please be informed that we are able to receive tickets via e-mail.

We apologize for any inconvenience caused and will update you again once we have new updates.

[Initial Message]

We encountered an unexpected event with our ticketing system, resulting in a possible delay with the creation of tickets via the Customer Portal and via e-mail.

Our engineers are investigating the cause of the issue. Please be assured that we will do our best to keep the impact as minimal as possible.

We would kindly like to advise you to contact us via chat or phone in case you have any urgent inquiries. We apologize for any inconvenience caused and will update you again once we have more information.