24 apr

[DE, FRA-10] Emergency line card replacement [Update]

Time: April 24, 2015 12:30:00 (CEST)
Dear Leaseweb Customer,

We have experienced network issues in part of our network in FRA-10 due to a line card crash. Most of the traffic has taken alternative paths during the outage. Some customers might have experienced short connectivity interruptions or/and packet loss for up to 5 minutes.

We will perform an emergency maintenance on this redundant router in FRA-10 in order to replace the faulty line card and prevent future issues.

Updates will follow through this NOC posting.

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Update 1, April 24,13:15: The linecard has been successfully replaced and traffic levels are back to normal. If you still experience connectivity issues, please contact us at [email protected]

Thank you for your patience.