Time: December 3rd 2009 02:05:00(CEST)
Expected Downtime: Unknown
Location: EvoSwitch
Reason: under investigation
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 02:20] All services are back online again, we are currently investigating the cause if this issue.

[UPDATE 02:58] It seems some feeds had a short power dip. This is not certain yet. We are still investigating.

[UPDATE 03:12] Some colocation customers are causing ethernet loops, these interfaces are being shut now.

[UPDATE 03:17] to clarify, the loops did not start the problems, it seems that the colocation customers switches are causing loops after the power dip.
All looping interfaces have been shutdown.

[UPDATE 03:39] Four extra engineers are at the datacenter. And some more underway. If your server is still not online please contact support via email.

Time: December 3rd 2009 02:05:00(CEST)
Expected Downtime: Unknown
Location: EvoSwitch
Reason: under investigation
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 02:20] All services are back online again, we are currently investigating the cause if this issue.

[UPDATE 02:58] It seems some feeds had a short power dip. This is not certain yet. We are still investigating.

Time: December 1st 2009 17:30:00(CEST)
Expected Downtime: Unknown
Location: LeaseWeb
Affected numbers : all landlines.
Reason: Under investigation
*****************************

Dear Customer,

At the moment we experience some troubles in VOIP system.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.
In case of urgent issues we kindly request you to email these to LeaseWeb.
We will monitor all incoming emails closely.


Regards,
LeaseWeb BV


[UPDATE 23:45]
Our voip is working again.

Time: December 1st 2009 17:30:00(CEST)
Expected Downtime: Unknown
Location: LeaseWeb
Affected numbers : all landlines.
Reason: Under investigation
*****************************

Dear Customer,

At the moment we experience some troubles in VOIP system.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.
In case of urgent issues we kindly request you to email these to LeaseWeb.
We will monitor all incoming emails closely.


Regards,
LeaseWeb BV

Time: December 1st 2009 17:30:00(CEST)
Expected Downtime: Unknown
Location: LeaseWeb
Affected numbers : all landlines.
Reason: Under investigation
*****************************

Dear Customer,

At the moment we experience some troubles in VOIP system.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.
In case of urgent issues we kindly request you to email these to LeaseWeb.
We will monitor all incoming emails closely.


Regards,
LeaseWeb BV

Startdate: January 26th 2010 00:01:00(CEST)
Enddate: January 26th 2010 01:00:00(CEST)

Dear Customer,

During this maintenance window we will upgrade the core router at Evoswitch.
We will add interface modules.
After the upgrade we will have 16 extra 10GE ports available.

There is no impact expected.
The router supports O.I.R. (online insertion and removal)

Kind regards,

LeaseWeb NOC

[UPDATE]
I’m sorry to report I made a mistake when entering the maintenance date.
The correct date is the eighth of December 2009.

[UPDATE]
We’ve received notification from our distributor.
Delivery of the new modules has been postponed.
As such we have moved this maintenance window forward aswell.

Startdate: November 23rd 2009 06:00:00(CEST)
Enddate: November 23rd 2009 07:00:00(CEST)

Dear Customer,

This maintenance notifcation concerns our router EVO-HV5.
Affected IP address ranges are:

94.75.218.0/23
94.75.232.0/24
94.75.250.0/24

Due to a memory leak bug in the current software version on this router, we will reload the router with a new software version.

The reload will take approximately 10 minutes.

Kind regards,

LeaseWeb NOC

Startdate: November 23rd 2009 05:00:00(CEST)
Enddate: November 23rd 2009 06:00:00(CEST)

Dear Customer,

Our DWDM platform has redundant path fibers between nodes.
During this maintance we will switchover from the current active path to the backup path between Telecity and Evoswitch. This is due to a planned maintenance on the current active path.

The switchover will complete within 25msec. We have configured our router interfaces to ignore such short link flaps. Some DWDM circuits are connected to carrier routers, those interfaces might flap during the switchover. If these flaps occur there might be a 30 second period of packetloss.

Kind regards,

Leaseweb NOC.

Startdate: November 17th 2009 09:00:00(CEST)
Enddate: November 17th 2009 10:00:00(CEST)

Dear customer,

We are going to switch one of our DE-CIX lines to a new port. No impact expected.
Time zone is CET.

Kind regards,

Leaseweb NOC

Startdate: December 8th 2009 00:01:00(CEST)
Enddate: December 8th 2009 01:00:00(CEST)

Dear Customer,

During this maintenance window we will upgrade the core router at Evoswitch.
We will add interface modules.
After the upgrade we will have 16 extra 10GE ports available.

There is no impact expected.
The router supports O.I.R. (online insertion and removal)

Kind regards,

LeaseWeb NOC

[UPDATE]
I’m sorry to report I made a mistake when entering the maintenance date.
The correct date is the eighth of December 2009.