Category Archives: Leaseweb

Leaseweb storing? Actuele Leaseweb storingen en onderhoud

22 mrt

Express cloud storage issue [Update]

Time: March 22nd 2012 15:45:00(CEST)
[UPDATE 16:45]

The storage platform is back online. Express cloud customers services are restored, but the power button within the self service center is still disabled. If you still experience problems with your express VPS please inform [email protected]

We are still working on some issues with the new express cloud platform. You’ll be updated as soon as possible.

LeaseWeb support

[UPDATE 16:30]

We are still experiencing problems regarding the express cloud storage platform. We are in contact with our suppier to solve these problems.

A part of express cloud customers experience problems at the moment.

LeaseWeb support

Expected Downtime: Unknown

Affected product: Express cloud (partly)

Reason: Under investigation

*******************************

Dear Customer,

At the moment we experience troubles in (part of) Express cloud storage platform.

We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,

LeaseWeb BV

22 mrt

Express cloud storage issue

Time: March 22nd 2012 15:45:00(CEST)
Expected Downtime: Unknown

Affected product: Express cloud (partly)

Reason: Under investigation

*******************************

Dear Customer,

At the moment we experience troubles in (part of) Express cloud storage platform.

We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,

LeaseWeb BV

19 mrt

Network Issues [Update]

Time: March 19th 2012 13:55:00(CEST)
Dear Customer,



At the moment we experience some troubles on part of our network in Evoswitch.



We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.

Affected ranges



95.211.128.0/22

95.211.132.0/23

82.192.91.0/24



Please be patient while we are working on this problem.



Regards,

LeaseWeb BV





[UPDATE @ 14:15]



Normal operations have been restored.

19 mrt

Network Issues

Time: March 19th 2012 13:55:00(CEST)
Dear Customer,



At the moment we experience some troubles on part of our network in Evoswitch.



We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.

Affected ranges



95.211.128.0/22

95.211.132.0/23

82.192.91.0/24



Please be patient while we are working on this problem.



Regards,

LeaseWeb BV

16 mrt

Shared firewall connectivity issues[Update]

Time: March 16th 2012 17:47:00(CEST)
Dear Customer,

At the moment we experience some troubles on one of our shared firewall platforms.

We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,

LeaseWeb BV

[UPDATE @ 18:00]

We identified a DDOS against our platform and appropriate measures have been taken.

Stability of the platform was restored.

Affected ranges

85.17.163.128/26

85.17.215.0/26

85.17.142.0/24

62.212.70.0/24

85.17.250.160/28

85.17.185.192/26

22 feb

[20120307] DWDM maintenance Telecity2-EvoSwitch

Startdate: March 7th 2012 06:00:00(CEST)
Enddate: March 7th 2012 08:00:00(CEST)

Dear Customer,

During this maintenance we will perform a maintenance on one of our DWDM platforms between Telecity2 and EvoSwitch.

All traffic will be rerouted to our core router in EvoSwitch during the maintenance. We don’t expect downtime, however during traffic switching there might be some higher latency and small packet loss.

Kind regards,

Leaseweb NOC

22 feb

Maintenance our telephone lines

Startdate: February 10th 2012 21:15:00(CEST)
Enddate: February 10th 2012 22:00:00(CEST)

Dear Customer,



Please note that due to maintenance our telephone lines will be unavailable for approximately 15 minutes of Friday 10th February.

The maintenance will take place between 21:15 and 22:00 CET (GMT +1) on Friday 10th February 2012.



Kind regards,



Leaseweb NOC

22 feb

Evoswitch high volume router maintenance

Startdate: February 28th 2012 06:00:00(CEST)
Enddate: February 28th 2012 07:00:00(CEST)

Dear Customer,



As part of our commitment to continually improve the level of service you receive from LeaseWeb we are undertaking this maintenance.



During this maintenance window we will replace routing engines of one of our high volume routers.



You may notice short packet loss or downtime up to 15 minutes within the maintenance window.



Affected IP ranges:



62.212.72.0/23

62.212.82.0/24

62.212.85.0/24

62.212.88.0/23

82.192.94.0/23

83.149.70.0/23

83.149.124.0/22

85.17.24.0/21

95.211.136.0/21

95.211.144.0/20

2001:1af8:4010::/44



Kind regards,



LeaseWeb – NOC

22 feb

Maintenance secure.leaseweb.com (SSC)

Startdate: February 6th 2012 07:00:00(CEST)
Enddate: February 6th 2012 08:00:00(CEST)

Dear customer,



Please note that due to maintenance, secure.leaseweb.com will be down within the given timeframe. The Self Service Center will be not reachable during the maintenance.

The maintenance will take place between 07:00 and 08:00 (GMT +1) on Monday February 6th.



Kind regards,



Leaseweb NOC

22 feb

Leaseweb Germany network issues [Update]

Time: February 17th 2012 22:23:00(CEST)
Expected Downtime: Unknown

Location: Wuppertal Germany

Reason: Hardware failure

*******************************



Dear Customer,



At the moment we experience some troubles in (part of) our network.



We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.



Please be patient while we are working on this problem.



Regards,

LeaseWeb BV



[update 22:33]

One of the core routers in Frankfurt has a failing linecard.

The card is rebooting continuously.

We have moved traffic away from the card and expected everything to stabilize while we work on a replacement.

However a router in Wuppertal was experiencing high load due to the flapping interfaces.

This caused additional issues.

We are still troubleshooting.



[update 22:59]

One of the routers has become totally unresponsive.

We are still working on the issue.



[update 23:39]

The router is responsive again.

We are bringing back customer uplinks.



[update 00:50]

All Ports are reconnected, if you still encounter problems please send us an email to [email protected]

Spare part for adding redundancy back on Core Router is ordered, ETA is 02:15



[update 03:00]

Supplier confirmed that the spare Part is not in Stock, we are now in progress to find another solution to bring back redundancy in the meanwhile



[update 05:30]

All Lines are back with redundancy



Sehr geehrte Kunden,



zur Zeit haben wir eine Störung in teilen unseres Netzwerkes.

Wir arbeiten daran dies so schnell wie möglich zu beheben.



Mit freundlichen Grüssen



LeaseWeb



[update 22:33]



Bei einem unserer Core Router ist eine Linecard ausgefallen und rebootet sich permanent.

Der Traffic wurde von dieser Linecard umgeroutet, leider müssen wir feststellen das ein Router aufgrund der sich rebootenden Linecard nicht mehr zu erreichen ist. Zur Zeit arbeiten wir an der Fehlerdiagnose.



[update 23:39]

Der in Wuppertal ausgefallene Router is wieder erreichbar. Kunden Uplinks werden wieder aktiviert.



[update 00:50]



Alle Kunden Uplinks sind wieder aktiv.

Sollten sie weiterhin Probleme feststellen senden sie uns bitte eine mail an [email protected]



Das Ersatzteil für den Core Router is bestellt und wird vorraussichtlich um 02:15 bei uns eintreffen



[update 03:00]

Der Lieferant hat bestätigt das das Ersatzteil nicht vorrätig ist. Wir fahren nun fort eine andere Lösung zu finden um die redundanz wieder herzustellen



[update 05:30]

Alle Leitung sind wieder Redundant angeschlossen