Time: October 27th 2008 21:10:00(CEST)
Expected Downtime: Unknown
Location: Nikhef
Reason: Power failure
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Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

We have lost power on our equipment at NIKHEF.
We are investigating if it is a general power faillure or just our rack.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV


[UPDATE 21:20]
We have received confirmation that there is an overall power outage at NIKHEF.

We are trying to reroute as much traffic as possible, some destinations will notice packetloss.

Startdate: October 30th 2008 01:00:00
Enddate: October 30th 2008 06:30:00

Dear customer,

One of our transit providers (Telia) has scheduled a maintenance window from 30 October 01:00 till 06:30. During this window, the BGP sessions with Telia will shutdown for 30 minutes. We don’t expect any affected services, customers may experience some packet loss within this maintenance window.

Kind regards,

LeaseWeb B.V.

Timezone is CEST

Startdate: October 17th 2008 01:00:00
Enddate: October 17th 2008 03:00:00

Dear customer,

One of our transit providers (AboveNet) has scheduled a maintenance window from 17 October 01:00 till 03:00. During this window, the BGP sessions with AboveNet will shutdown. No services are affected, as all traffic will be routed via our other transit providers.

Kind regards,

LeaseWeb

Timezone is CEST

Startdate: October 13th 2008 17:40:00
Enddate: October 13th 2008 17:45:00

Dear customer,

We have experienced some blade crashes today, therefore we will replace this blade immediately. Traffic will be rerouted over our other rings. Customers with metro connections on ring3 will experience a short downtime.

Our apologies for any inconvenience this might cause.

Best regards,

LeaseWeb B.V.

[UPDATE 17:45] The blade has been replaced and all connections have been re-established.

Startdate: October 12th 2008 00:00:00
Enddate: October 12th 2008 08:00:00

Dear customer,

Our carrier reported an emergency maintenance to our Frankfurt and Brussel POP. Due to the maintenance our connections to internet exchanges DE-CIX and BN-IX will be shutted down. Traffic is rerouted through our other exchanges and transit connections.

Our apologies for this late notice and any inconvenience this might cause.

Kind Regards,

LeaseWeb – NOC

Startdate: October 14th 2008 06:00:00
Enddate: October 14th 2008 08:00:00

Dear customer,

One of our transit providers (AboveNet) has scheduled a maintenance window from 14 October 06:00 till 08:00. During this window, the BGP sessions with AboveNet will shutdown. No services are affected, as all traffic will be routed via our other transit providers.

Kind regards,

LeaseWeb

Timezone is CEST

Startdate: October 10th 2008 02:00:00
Enddate: October 10th 2008 02:30:00

Dear Customer,

During this maintenance window we will upgrade our connection to the AMS-IX at Telecity location from 20 Gbps to 40 Gbps.

The upgrade will be a seamless upgrade, no service interruption is expected. If for some reason problems do arise we will notify you via this website.

Kind Regards,

LeaseWeb NOC

Startdate: October 7th 2008 04:00:00
Enddate: October 7th 2008 07:00:00

Dear customer,

This migration is a follow up of the maintenance we had last week.
Customers can experience minimal impact while we are migrating the ring.
Traffic will be rerouted over our other rings and transit connections.

During the swap customers can experience packet loss because our routers need to relearn their routes.

The maintenance will be performed on Tuesday 7 October 2008 (07-10-2008) between 04:00 and 07:00AM CET.

Best Regards,

LeaseWeb B.V.

[Update 5:22]
First boxes are rebooting.

[Update 8:00]
The maintenance is finished.

Startdate: October 7th 2008 04:00:00
Enddate: October 7th 2008 07:00:00

Dear customer,

This migration is a follow up of the maintenance we had last week.
Customers can experience minimal impact while we are migrating the ring.
Traffic will be rerouted over our other rings and transit connections.

During the swap customers can experience packet loss because our routers need to relearn their routes.

The maintenance will be performed on Tuesday 7 October 2008 (07-10-2008) between 04:00 and 07:00AM CET.

Best Regards,

LeaseWeb B.V.

[Update 5:22]
First boxes are rebooting.

Time: October 2nd 2008 10:45:00
Dear Customer,

Our monitoring system showed we lost connectivity to Polish Telecom network, we also receive customer reports about this issue.

We checked and it is Polish Telecom problem. We cannot reach their network from many different networks in Europe. Our Polish customers report they have also problems with other European sites.

We tried to switch our incoming and/or outgoing traffic from/to Polish Telecom to other links/providers but it did not help. Please keep in mind it is not Leaseweb network issue.

We will inform you when Polish Telecom will fix their network.

Regards,
LeaseWeb BV

[Update 13:00]
Polish Telecom seems to be back again.