Time: April 3, 2014 16:03:00 (CEST)
Dear LeaseWeb Customer,

We are currently experiencing issues in part of our network in AMS-01. We discovered a line card crashed and we are forced to reboot it.

The following network prefixes might be affected:

5.79.75.64/26
85.17.31.160/27
95.211.140.192/26
95.211.203.128/26
5.79.74.192/26
95.211.203.192/26
85.17.73.0/26
85.17.172.64/26
95.211.88.128/26
95.211.203.192/26
95.211.88.128/26
85.17.73.0/26
95.211.203.128/26

[UPDATE 16:18]

We successfully rebooted the line card and all traffic has been restored. We will monitor the situation further and will update you if the issue reoccurs.

If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

Time: March 22, 2014 11:30:00 (CET)
We experienced impact due to unexpected behavior on our DWDM/wave equipment during a maintenance. During the impact there could have been packet-loss and/or higher latency to/from specific networks. At the moment connectivity has been restored in a great degree.

Dear LeaseWeb Customer,

We are experiencing connectivity issues in our network in FRA-10. The following network prefixes are being affected:

5.61.32.0/20
37.1.192.0/21
37.58.48.0/22
37.58.52.0/23
37.58.56.0/22
46.165.192.0/22
46.165.212.0/22
46.165.204.0/23
46.165.216.0/22
46.165.224.0/22
46.165.236.0/22
91.109.24.0/22
46.165.196.0/21
46.165.208.0/22
46.165.206.0/23
46.165.232.0/22
46.165.220.0/22
46.165.228.0/22
46.165.240.0/21
46.165.248.0/22
91.109.16.0/21
91.109.28.0/22
78.159.126.0/25
84.16.232.0/24
178.162.171.128/25
178.162.192.0/19
212.95.36.0/24
77.223.144.0/23
185.28.69.0/24

2A00:C98:2010::/44
2A00:C98:2020::/44
2A00:C98:2030::/44
2A00:C98:2040::/44
2A00:C98:2050::/44
2A00:C98:2200::/40
2a00:C98:2100::/44

We are currently investigating the cause of this problem and working on find a solution to superpass it. We will update you once we have more information.

If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

Time: March 20, 2014 15:25:00 (CET)
Dear Customer,

[UPDATE 16:30]
The console feature is working properly again.

If you still have issues using the console feature in the SSC, please clear your browser cache and restart your browser.
[END UPDATE]

[UPDATE 16:00]
We noticed that due to this outage there are some issues with the console feature in the SSC.
This only affects the console connection for Virtual Servers delivered after 14-01-2014

We are working on restoring this functionality.
[END UPDATE]

We experienced a problem with one of our hypervisor nodes of the Virtual Server platform in the Netherlands. Affected instances are restarted on another node and should be online again.

If you still experience any issues, please create a ticket to [email protected].

We apologize for any inconvenience caused.

Time: March 20, 2014 10:30:00 (CET)
[UPDATE 11:15]

The problems have been solved and all services are restored. If you are still experiencing problems with your Windows shared webhosting website, please contact support at [email protected]
[END UPDATE]

Dear LeaseWeb customer,

We are currently experiencing problems with one of our Windows shared webhosting servers.

Customers with websites on the webserver with IP address 95.211.13.71 are affected.

The problem is currently under investigation, and we are working to resolve the issue as soon as possible. Status updates and progress regarding this matter will be announced here.

Time: March 19, 2014 08:30:00 (CET)
Dear customer,

[UPDATE] The cause has been found and the issue was solved at 12:10 CET.

Since this morning, we are experiencing a failure on the "Manage" pages for Virtual Servers on our Self Service Center (SSC).

As a result of this, it is currently not possible to manage your Virtual Server instance. If immediate support on your Virtual Server instance is required, please contact us on [email protected].

Our sincere apologies for any inconvenience this problem may have caused.

Time: March 18, 2014 00:55:00 (CET)
Dear Customer,

We experienced impact due to unexpected behavior on our DWDM/wave equipment between 00:55 and 01:15 CET. During a fail-over we lost backbone capacity within the AMS01 data-center. This was mostly used for high volume, but also for some premium traffic.

During the impact there could have been packet-loss and/or higher latency to/from specific networks. At the moment connectivity is restored. If you encounter any further issues and/or you have questions, please contact us via [email protected].

Update at 01:32
Due to the darkfiber maintenance, which was not suppose to harm any of our connections didn't only affect our fibers, but also the fibers of our upstreams. Currently we are having issues with getting traffic to Telecom Italia which is resulting in packet loss. At this moment we are routing traffic to other carriers to have good connectivity during this fiber maintenance.

Time: March 17, 2014 22:00:00 (CET)
Dear LeaseWeb Customer,

We are experiencing issues at the moment in our AMS01 data-center for premium traffic at the moment. Symptoms might be packet-loss and/or higher latency.

The following prefixes are affected:
82.192.64.0/23
83.149.102.0/23
95.211.72.0/21
95.211.106.0/23
95.211.108.0/22
95.211.112.0/20
95.211.134.0/23
95.211.160.0/23
95.211.176.0/21
95.211.216.0/21
95.211.232.0/21
2001:1AF8:4500::/40
………..
31.186.170.0/24
37.61.232.0/24
46.226.192.0/22
62.212.75.128/26
82.192.64.0/23
92.114.86.0/23
94.177.98.0/23
109.70.12.0/22
188.95.136.0/23
212.7.200.0/22
212.7.214.0/24
190.105.195.0/24
2A01:9400:1::/48
2A02:40C0:2::/48
2A02:4900::/44

The reason is under investigation and an update will be posted once more information is available.

Update at 23:33
The issue seems to be resolved after failing over for multiple uplinks. We are still troubleshooting what caused this and will post again an update once this is known. In the mean-time if you still experience issues, please contact us via [email protected]