Time: April 26, 2014 16:00:00 (CEST)
Dear LeaseWeb Customer,

We are experiencing instability issues between our US and NL/DE data-centers due to a transatlantic fiber-cut from one of our carrier. This may cause packet-loss and/or higher latency to/from specific networks.

We have contacted our carrier and they are sending field-engineers to investigate and fix the issue.
We have also re-routed our traffic to minimize any problems.

We will update you once we have more information. If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

Final Update: The fiber maintainers have advised that splicing has been completed. We are seeing our link up since 9:31 GMT. 27-04-2014

Time: April 27, 2014 07:00:00 (CEST)
Dear LeaseWeb Customers,

We have a linecard outage on one of our redundant routers.

The remaining router has taken over for the impacted connectivity.
We are sending a engineer to replace the linecard.

The impact should be minimal, you might experience higher latency/packet loss for short intervals of time during the maintenance.

The following IP ranges maybe affected:
85.17.32.0/19
85.17.96.0/20
85.17.114.0/24
85.17.117.0/24
2001:1AF8:2100::/40

…………..

46.17.0.0/21
46.102.240.0/21
62.84.240.0/22
77.235.32.0/19
83.223.32.0/20
91.195.118.0/23
93.188.64.0/21
109.70.0.0/21
128.140.216.0/22
185.27.140.0/22
193.43.92.0/24
193.242.108.0/24
195.200.82.0/23
195.242.98.0/23
2A02:2968:20::/48

[UPDATE 08:30]

The line card has been successfully replaced and all traffic has been restored.
If you notice any issues, please open a ticket via the LeaseWeb Self Service Center, or contact us directly at [email protected].

Time: April 24, 2014 16:20:00 (CEST)
Dear LeaseWeb Customer,

You might have experienced high latency and packet loss between 16:10 and 16:20 due to BGP session reset from one of our core routers to a distribution router.

The following network prefixes might have been affected:
31.186.170.0/24
37.61.232.0/24
46.226.192.0/22
62.212.75.128/26
82.192.64.0/23
83.149.102.0/23
92.114.86.0/23
94.177.98.0/23
95.211.72.0/21
95.211.106.0/23
95.211.108.0/22
95.211.112.0/20
95.211.134.0/23
95.211.160.0/23
95.211.176.0/21
95.211.216.0/21
95.211.232.0/21
109.70.12.0/22
188.95.136.0/23
190.105.195.0/24
212.7.200.0/22
212.7.214.0/24
2001:1AF8:4500::/40
2A01:9400:1::/48
2A02:40C0:2::/48
2A02:4900::/44

BGP session is back up and connection is stable.

If you need further information, please open a ticket via the LeaseWeb Self Service Center, or contact us at [email protected].

Time: April 20, 2014 21:26:00 (CEST)
Dear Customer,

We are currently experiencing technical difficulties with our mirror service in the USA, mirror.us.leaseweb.net. Engineers are working to resolve the issue.

Updates will be posted in this NOC message.

— Update 0:55 CEST —

The system is back up, and is currently syncing data from all upstream mirrors. This operation will take several hours.

— Update 22:05 CEST —

All mirror repositories are in sync again. This concludes the maintenance.

Time: April 8, 2014 07:02:00 (CEST)
Dear Customer,

We have experienced an issue in a part of our network.
The issue has been solved already by reloading to the redundant routing processor.

Currently we are still investigating the cause and will consult with our vendor.

There was no complete outage, as the redundant router took over, however customers might have experienced higher latency and small drops during re-convergence.

Affected ranges:
5.79.64.0/20
37.48.64.0/19
95.211.208.0/24
2001:1AF8:4700::/40
37.49.224.0/24
178.18.31.0/24
185.28.68.0/24
185.30.232.0/22
212.7.213.0/24

[UPDATE] To prevent any further issues we have to replace a hardware component. We will perform this replacement tomorrow morning 09-04-2014 at 06:30. Before the replacement we will reroute all traffic to the redundant router, to have minimal impact. However during traffic rerouting and re-convergence customers might experience small packet loss and higher latency.

Maintenance window:
Start 09-04-2014 06:30 CEST
End 09-04-2014 07:30 CEST

Time: April 4, 2014 11:25:00 (CET)
Dear LeaseWeb Customer,

You might have experienced high latency or packet loss between 11:25 and 11:32 due to a linecard reboot affecting one of our routers in the high volume network in AMS1 data center.

The following network prefixes might have been affected:

82.150.152.0/25
82.150.152.192/26
95.211.208.0/21
95.211.60.0/23
95.211.104.0/23
94.75.218.0/23
94.75.232.0/24
94.75.250.0/24
188.0.224.0/26
188.0.224.64/27
194.0.5.0/24
194.0.28.0/22
212.7.205.0/24
212.7.206.0/23
212.7.210.0/24
2001:1AF8:4050::/44
2001:1af8:4070::/44

We are investigating the cause of this issue.

If you need further information, please open a ticket via the LeaseWeb Self Service Center, or contact us at [email protected].