Power has been restored and we are in the process of restarting affected instances. We expect most affected instances to begin recovering shortly.
A subset of instances in a single Availability Zone became unavailable due to a localized power distribution failure. We are in the process of restoring power now.
We are investigating unreachable instances in a single Availability Zone.
All but a very small number of instances have now recovered fully. The remaining instances are taking longer than expected to recover after power was restored. We are working to recover these remaining instances.
Power has been restored and we are in the process of restarting affected instances. We expect most affected instances to begin recovering shortly.
A subset of instances in a single Availability Zone became unavailable due to a localized power distribution failure. We are in the process of restoring power now.
We are investigating unreachable instances in a single Availability Zone.
We’re very sorry to report that we are experiencing an outage with email on our Homie cluster. To see which cluster your account is under, please check the “Account Status” drop-down in your Web Panel and check under Your Email Server and if it starts with “homiemail” you are in the affected cluster.
We hope to have this issue resolved as quickly as possible! We will update this space once we have more information or a resolution!
Update 4:14 am – This issue is now resolved. We have collected a lot of information about this problem and we’re fairly certain we have the cause locked down. This will allow us to make changes that should prevent this from happening again. In a nutshell, database updates that happen around that time are causing problems for the email servers. Please contact support if you’re still experiencing any issues with your email.
We have completed shifting of all customer traffic away from the problematic internet paths. We believe connectivity should be restored for all customers that experienced problems. If you continue to experience problems, please use the “Report an Issue” link above and make sure to include the source IP address and a traceroute to the instance.
We are investigating connectivity issues for some instances in the EU-WEST-1 region.