Category Archives: Overige

16 dec

Performance issues: [RESOLVED] Power issues in a single availability zone

Dec 9 1:08 AM PST We are investigating connectivity issues for instances in the US-EAST-1 region.
1:26 AM PST We are experiencing power issues for a subset of instances in a single availability zone in the US-EAST-1 region.
1:51 AM PST The underlying power issue has been addressed. Instances have begun to recover.
2:11 AM PST Most affected instances have regained power and are operating normally. We are working to recover a small number of instances that have not yet recovered.
3:33 AM PST We are continuing to work on recovering the remaining affected instances.
5:31 AM PST We are continuing to work on recovering the small number of remaining affected instances.
6:41 AM PST We have completed the recovery of most instances affected by this event. A very small number of instances are still not responding. We will continue to attempt to restore all instances or notify users directly if the instances remain degraded.

Dec 15 12:08 PM PST (revision of Dec 10 post to clarify timing) We would like to provide further information on the issue experienced on December 9 in one of our east coast availability zones (this event affected a minority of instances in one of our four Availability Zones in the US-EAST-1 Region). A single component of the redundant power distribution system failed in this zone. Prior to completing the repair of this unit, a second component, used to assure redundant power paths, failed as well, resulting in a portion of the servers in that availability zone losing power. Impacted customers experienced a loss of connectivity to their instances. As soon as the defective power distribution units were bypassed, servers restarted and instances began to come online shortly thereafter. Over 25% of these instances recovered within 30 minutes, and over 90% recovered within an hour. A small number of instances took up to a few hours to recover, and we worked with those customers during the morning.
03 dec

Mail Woes!

Customers have been noticing issues with mail sending and webmail responsiveness.

Mail sending:

We’re still working on networking issues that have cropped up after our data center consolidation move and some saturation this morning has caused issues with our mail machines in the homie cluster.  We are looking into adding capacity to help alleviate these woes.

Webmail:

Several of our webmail machines are being nitpicky this morning and it is being investigated by our admin team. This should hopefully be resolved shortly.

Update 9:37 PST: Our webmail machines mount a filer that recently had several disks explode, the disks have been replaced but things will be slow (mainly attachments) while it’s rebuilding those volumes.  We are at 7% right now and will continue to provide updates as it progresses.  This filer is also connected to wiki.dreamhost.com and our dreambook service so things will be sluggish there as well. Sorry folks!

Update 10:02 PST: Webmail is back up and running fine now that we have disabled attachments, the wiki will be slow on loading images but should otherwise be speedy. Rebuild is at 11%.

Update 13:05 pm PST: One volume is beating the other out at 37% while the other is still at 26%

Update 14:02 pm PST: To clarify an earlier statement, attachments in webmail are going to be disabled while the volumes rebuild on the troubled filer.  This means that if you’re expecting an important attachment and rely on our webmail services, it might be a good idea to set up a desktop based IMAP client.  Once the volumes have been rebuilt and things are stable — which shouldn’t happen any later than this evening — we will post a final update here.

Update Dec.4 9:57 PST: Both volumes have reconstructed and attachments have been reactivated for webmail.

02 dec

Storing NDIX verbindingen

Storing NDIX verbindingen
Door een nog onbekende oorzaak is er geen internet verkeer mogelijk op een deel van de NDIX verbindingen. Deze storing is in onderzoek, zodra er meer bekend is melden wij dat op onze site.

Mocht u vragen hebben over deze storing neemt u dan contact op met onze afdeling Customer Care op telefoonnummer 0318-648688 of via e-mail op [email protected].