Time: April 10th 2012 16:17:00 (CEST)
Update 18:57
Instances are booting again. We are investigating some last issues with the platform. VPS servers start normally and become available soon.

If there are still issues with the service of your VPS, please contact support at [email protected]

Kind Regards,
Leaseweb support

Update: 18.20
Investigation is still ongoing, no ETA yet.

Update: 17.50
Investigation is still ongoing, no ETA yet.

Update: 17.20
Investigation is still ongoing, no ETA yet.

Update: 16.50
We are still investigating the cause of the problems, no ETA yet.

Dear customers,

At this moment, we are experiencing problems with one of our storage systems.
This impacts the following platforms:
– Express Cloud
Not all customers are affected. We are working on a solution to fix these problems.
No ETA given at this moment.

Sorry for any inconvenience caused.

Time: April 10th 2012 16:17:00 (CEST)
Update: 17.50
Investigation is still ongoing, no ETA yet.

Update: 17.20
Investigation is still ongoing, no ETA yet.

Update: 16.50
We are still investigating the cause of the problems, no ETA yet.

Dear customers,

At this moment, we are experiencing problems with one of our storage systems.
This impacts the following platforms:
– Express Cloud
Not all customers are affected. We are working on a solution to fix these problems.
No ETA given at this moment.

Sorry for any inconvenience caused.

Time: April 10th 2012 16:17:00 (CEST)
Update: 16.50
We are still investigating the cause of the problems, no ETA yet.

Dear customers,

At this moment, we are experiencing problems with one of our storage systems.
This impacts the following platforms:
– Express Cloud
Not all customers are affected. We are working on a solution to fix these problems.
No ETA given at this moment.

Sorry for any inconvenience caused.

Time: March 22nd 2012 15:45:00 (CEST)
[UPDATE 17:15 CET]
All services are restored to normal. If you still experience problems with your express VPS please inform [email protected].

LeaseWeb support

[UPDATE 16:45 CET]
The storage platform is back online. Express cloud customers services are restored, but the power button within the self service center is still disabled. If you still experience problems with your express VPS please inform [email protected]

We are still working on some issues with the new express cloud platform. You’ll be updated as soon as possible.

LeaseWeb support

[UPDATE 16:30 CET]
We are still experiencing problems regarding the express cloud storage platform. We are in contact with our suppier to solve these problems.

A part of express cloud customers experience problems at the moment.

LeaseWeb support

Expected Downtime: Unknown
Affected product: Express cloud (partly)
Reason: Under investigation
*******************************

Dear Customer,

At the moment we experience troubles in (part of) Express cloud storage platform.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

Time: March 22nd 2012 15:45:00(CEST)
[UPDATE 17:15 CET]

All services are restored to normal. If you still experience problems with your express VPS please inform [email protected].

LeaseWeb support

[UPDATE 16:45 CET]

The storage platform is back online. Express cloud customers services are restored, but the power button within the self service center is still disabled. If you still experience problems with your express VPS please inform [email protected]

We are still working on some issues with the new express cloud platform. You’ll be updated as soon as possible.

LeaseWeb support

[UPDATE 16:30 CET]

We are still experiencing problems regarding the express cloud storage platform. We are in contact with our suppier to solve these problems.

A part of express cloud customers experience problems at the moment.

LeaseWeb support

Expected Downtime: Unknown

Affected product: Express cloud (partly)

Reason: Under investigation

*******************************

Dear Customer,

At the moment we experience troubles in (part of) Express cloud storage platform.

We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,

LeaseWeb BV

Time: March 22nd 2012 15:45:00(CEST)
[UPDATE 16:45]

The storage platform is back online. Express cloud customers services are restored, but the power button within the self service center is still disabled. If you still experience problems with your express VPS please inform [email protected]

We are still working on some issues with the new express cloud platform. You’ll be updated as soon as possible.

LeaseWeb support

[UPDATE 16:30]

We are still experiencing problems regarding the express cloud storage platform. We are in contact with our suppier to solve these problems.

A part of express cloud customers experience problems at the moment.

LeaseWeb support

Expected Downtime: Unknown

Affected product: Express cloud (partly)

Reason: Under investigation

*******************************

Dear Customer,

At the moment we experience troubles in (part of) Express cloud storage platform.

We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,

LeaseWeb BV

Time: March 22nd 2012 15:45:00(CEST)
Expected Downtime: Unknown

Affected product: Express cloud (partly)

Reason: Under investigation

*******************************

Dear Customer,

At the moment we experience troubles in (part of) Express cloud storage platform.

We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,

LeaseWeb BV

Time: January 7th 2012 06:40:00(CEST)
Dear Customer,

Due the problems with our storage platform the ticket system is also affected. If you have an urgent support request please call us at +31 20 316 2880

We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,

LeaseWeb BV

[10h00]

We have opened a temporary address for urgent support problems: [email protected] . Please use this address or call +31 (0)20 316 2880. We will try to solve all problems as soon as possible. Our apologies for the inconvenience.

[10h30]

Please follow the maintenance posting for more information: http://leasewebnoc.com/maintenance.php?i=616

[UPDATE 15:08]

The storage platform is stable again. We started rebooting services. All will come online in the next hours. Please keep yourselfs updated via NOC.

[UPDATE 20:15]

All VPS servers are powered on again. If you still encounter problems with your Premium Cloud VPS you can check the status with the vSphere client or send an email to [email protected].

Time: January 7th 2012 06:40:00(CEST)
Dear Customer,

Due the problems with our storage platform the ticket system is also affected. If you have an urgent support request please call us at +31 20 316 2880

We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,

LeaseWeb BV

[10h00]

We have opened a temporary address for urgent support problems: [email protected] . Please use this address or call +31 (0)20 316 2880. We will try to solve all problems as soon as possible. Our apologies for the inconvenience.

[10h30]

Please follow the maintenance posting for more information: http://leasewebnoc.com/maintenance.php?i=616

[UPDATE 15:08]

The storage platform is stable again. We started rebooting services. All will come online in the next hours. Please keep yourselfs updated via NOC.

Time: January 7th 2012 06:40:00(CEST)
Dear Customer,

Due the problems with our storage platform the ticket system is also affected. If you have an urgent support request please call us at +31 20 316 2880

We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,

LeaseWeb BV

[10h00]

We have opened a temporary address for urgent support problems: [email protected] . Please use this address or call +31 (0)20 316 2880. We will try to solve all problems as soon as possible. Our apologies for the inconvenience.

[10h30]

Please follow the maintenance posting for more information: http://leasewebnoc.com/maintenance.php?i=616