Time: January 3rd 2012 14:48:00(CEST)
Expected Downtime: Unknown

Reason:Under investigation

*******************************

Dear Customer,

At the moment we experience some issues on part of our Express Cloud platform.

We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,

LeaseWeb BV

[UPDATE 15:05]

We located the problem is related to a storage node. We currently starting to replace this hardware. ETA is about 60 minutes.

[UPDATE 15:25]

The storage node has been replaced, and all services are operational.

For some linux VPS an extra reboot might be required if filesystem is mounted as read-only.

Time: January 3rd 2012 14:48:00(CEST)
Expected Downtime: Unknown

Reason:Under investigation

*******************************

Dear Customer,

At the moment we experience some issues on part of our Express Cloud platform.

We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,

LeaseWeb BV

Time: October 28th 2011 15:15:00(CEST)
Dear Customer,

At the moment we experience troubles with our express cloud platform. The SSC reboot function is not working at the moment due to this.

We are doing our utmost to solve this issue as soon as possible.

As soon as we have more information available, we will publish it here.

The affected prefix:

85.17.151.0 /24

95.211.75.0 /27

85.17.236.0 /24

85.17.255.0 /24

85.17.206.0 /24

85.17.180.0 /24

95.211.62.0 /23

95.211.40.0 /23

95.211.43.0 /24

82.192.86.0 /26

Please be patient while we are working on this problem.

Regards,

LeaseWeb BV

[UPDATE @ 15:30]

Everything has been restored and is online. If you have issues, please turn on your VPS trough SSC and if that doesn’t works, please contact support

[UPDATE @ 16:00]

Due to large bootstorm from our customers, it can take a while before your server is powered-on. Also customers that were not affected by this outage might experience lower performance until situation is stabilized.

Please don’t try to power-on/power-off your VPS continuously, as it only delays boot time.

[UPDATE]

All problems are resolved since Friday night. If you still experience problems first try to reboot your VPS. If this is doesn’t solve your problem please send an email to [email protected] so we can help you solving any problems caused by this outage.

Time: October 28th 2011 15:15:00(CEST)
Dear Customer,

At the moment we experience troubles with our express cloud platform. The SSC reboot function is not working at the moment due to this.

We are doing our utmost to solve this issue as soon as possible.

As soon as we have more information available, we will publish it here.

The affected prefix:

85.17.151.0 /24

95.211.75.0 /27

85.17.236.0 /24

85.17.255.0 /24

85.17.206.0 /24

85.17.180.0 /24

95.211.62.0 /23

95.211.40.0 /23

95.211.43.0 /24

82.192.86.0 /26

Please be patient while we are working on this problem.

Regards,

LeaseWeb BV

[UPDATE @ 15:30]

Everything has been restored and is online. If you have issues, please turn on your VPS trough SSC and if that doesn’t works, please contact support

[UPDATE @ 16:00]

Due to large bootstorm from our customers, it can take a while before your server is powered-on. Also customers that were not affected by this outage might experience lower performance until situation is stabilized.

Please don’t try to power-on/power-off your VPS continuously, as it only delays boot time.

Startdate: March 4th 2011 20:00:00(CEST)
Enddate: March 5th 2011 08:00:00(CEST)

Dear customer,

during todays storage performance issues we have identified problems on some disk shelves. These shelves are used for hosting your Express VPS. To solve the problems, we need to schedule an emergency maintenance window.

The emergency maintenance window will be from 20h00 CET to March 5th 08h00 CET. During this window we will shutdown all VPS and relocate the VPS. We will do our utmost best to limit the downtime customer experience. This maintenance is needed to prevent future issues which could cause even bigger issues than the performance issue we are facing at this moment.

In case you have issues after the maintenance window please check out our maintenance site (http://leasewebnoc.com/maintenance.php) or contact LeaseWeb Support at [email protected].

Our sincere apologies for the inconvenience and short notification.

Kind regards,

LeaseWeb B.V.

[update 01h00]

At this moment we are migrating customers. Some are already back online. We are trying our best to get everybody back online as soon as possible, however we probably will not make it before 08h00 due to the issues with the storage performance. It is unfortunately not possible to stop at this stage.

We therefor need to extend the emergency maintenance window.

[update 11h00]

We are finalizing maintenance. We were not able to complete the maintenance fully but were able to finish as much as possible. In the next 60minutes the last migrations will be finished and all Express VPS should be running again.

[update 12h20]

Maintenance window is closed. All VPS should be online. If you experience problems please contact LeaseWeb Support at [email protected]

Out apologies for the delay and short notification period.

Startdate: March 4th 2011 20:00:00(CEST)
Enddate: March 5th 2011 08:00:00(CEST)

Dear customer,

during todays storage performance issues we have identified problems on some disk shelves. These shelves are used for hosting your Express VPS. To solve the problems, we need to schedule an emergency maintenance window.

The emergency maintenance window will be from 20h00 CET to March 5th 08h00 CET. During this window we will shutdown all VPS and relocate the VPS. We will do our utmost best to limit the downtime customer experience. This maintenance is needed to prevent future issues which could cause even bigger issues than the performance issue we are facing at this moment.

In case you have issues after the maintenance window please check out our maintenance site (http://leasewebnoc.com/maintenance.php) or contact LeaseWeb Support at [email protected].

Our sincere apologies for the inconvenience and short notification.

Kind regards,

LeaseWeb B.V.

[update 01h00]

At this moment we are migrating customers. Some are already back online. We are trying our best to get everybody back online as soon as possible, however we probably will not make it before 08h00 due to the issues with the storage performance. It is unfortunately not possible to stop at this stage.

We therefor need to extend the emergency maintenance window.

[update 11h00]

We are finalizing maintenance. We were not able to complete the maintenance fully but were able to finish as much as possible. In the next 60minutes the last migrations will be finished and all Express VPS should be running again.

Startdate: March 4th 2011 20:00:00(CEST)
Enddate: March 5th 2011 08:00:00(CEST)

Dear customer,

during todays storage performance issues we have identified problems on some disk shelves. These shelves are used for hosting your Express VPS. To solve the problems, we need to schedule an emergency maintenance window.

The emergency maintenance window will be from 20h00 CET to March 5th 08h00 CET. During this window we will shutdown all VPS and relocate the VPS. We will do our utmost best to limit the downtime customer experience. This maintenance is needed to prevent future issues which could cause even bigger issues than the performance issue we are facing at this moment.

In case you have issues after the maintenance window please check out our maintenance site (http://leasewebnoc.com/maintenance.php) or contact LeaseWeb Support at [email protected].

Our sincere apologies for the inconvenience and short notification.

Kind regards,

LeaseWeb B.V.

[update 01h00]

At this moment we are migrating customers. Some are already back online. We are trying our best to get everybody back online as soon as possible, however we probably will not make it before 08h00 due to the issues with the storage performance. It is unfortunately not possible to stop at this stage.

We therefor need to extend the emergency maintenance window.

Startdate: March 4th 2011 20:00:00(CEST)
Enddate: March 5th 2011 08:00:00(CEST)

Dear customer,

during todays storage performance issues we have identified problems on some disk shelves. These shelves are used for hosting your Express VPS. To solve the problems, we need to schedule an emergency maintenance window.

The emergency maintenance window will be from 20h00 CET to March 5th 08h00 CET. During this window we will shutdown all VPS and relocate the VPS. We will do our utmost best to limit the downtime customer experience. This maintenance is needed to prevent future issues which could cause even bigger issues than the performance issue we are facing at this moment.

In case you have issues after the maintenance window please check out our maintenance site (http://leasewebnoc.com/maintenance.php) or contact LeaseWeb Support at [email protected].

Our sincere apologies for the inconvenience and short notification.

Kind regards,

LeaseWeb B.V.