Time: March 27th 2012 17:00:00 (CEST)
Dear Customer,

Regrettably we have to announce that one of our datagraph servers corrupted graph data, we are currently still restoring backups.

As a result it looks like we lost about 2,5 weeks of data in the worst case scenario.

Affected customers:
-Colocation customers in the Netherlands
-Some high volume customers in the Netherlands

Our apologies for any inconvenience caused.

Please note that this issue is not service affecting.

Kind regards,

LeaseWeb – NOC

Time: March 19th 2012 13:55:00 (CEST)
Dear Customer,

At the moment we experience some troubles on part of our network in Evoswitch.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.
Affected ranges

95.211.128.0/22
95.211.132.0/23
82.192.91.0/24

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE @ 14:15]

Normal operations have been restored.

Startdate: March 26th 2012 23:00:00(CEST)
Enddate: March 27th 2012 00:00:00(CEST)

Dear customer,



This Monday March 26th between 23:00 and 00:00 (UTC/GMT +1 hour) we will perform maintenance on two of our internal systems.

During this window you will not be able to use the following features in the Self Service Center:



– Rescue mode for dedicated servers

– Reinstallations for dedicated server

– Power on/off for dedicated servers



If you need to perform one of the above actions during this window please contact technical support at [email protected] and they will be able to provide you with further assistance.



If you experience any issues after this window please report a ticket by using the SSC. We will inform you through the SSC when you will be able to use above features again.



Kind regards,



LeaseWeb NOC



[UPDATE 27-03-2012 00:09 CET: The maintenance has been completed successfully]

Startdate: March 6th 2012 12:00:00(CEST)
Enddate: March 6th 2012 13:00:00(CEST)

Dear customer,



As part of our commitment to continually improve the level of service you receive from LeaseWeb we are undertaking this maintenance. During the maintenance we will upgrade the software on one of the high volume routers.



You will experience short downtime up to 15 minutes within the maintenance window.



The affected ranges are below:

Volume Network:

-108.59.3.0/24

-108.59.4.0/24

-108.59.7.0/24

-108.59.8.0/22

-108.59.13.0/24

-108.59.14.0/24

-199.58.84.0/22

-2604:9A00:2010::/44





The maintenance will take place on the 6th of March, 2012 between 12:00 CET, 6:00 AM EST (Manassas, Virginia) and 13:00 CET, 07:00 AM EST (Manassas, Virginia) time.





Kind regards,



LeaseWeb NOC



[UPDATE 12:20CET / 06:20 EST] The upgrade has been performed successfully.

Startdate: March 7th 2012 00:00:00(CEST)
Enddate: March 7th 2012 06:00:00(CEST)

Dear customer,



Please note that due to maintenance, it’s possible the www.leaseweb.com and secure.leaseweb.com will not be reachable within the given timeframe.

The maintenance will take place on Wednesday March 7 between 00:00 and 06:00 (UTC/GMT +1 hour).



Kind regards,



Leaseweb NOC

Startdate: March 5th 2012 08:00:00(CEST)
Enddate: March 5th 2012 09:30:00(CEST)

Dear customer,





During this maintenance window we will move on of the routers Uplink to a different LineCard.



You may notice short packet loss or downtime up to 5 minutes within the maintenance window.



Kind regards,



LeaseWeb – NOC







Sehr verehrte Kunden,



während der Wartungsarbeiten werden wir eine Uplink Verbindung auf eine andere Linecard umziehen.



Es kann sein das das für einen Zeitraum von 5 Minuten Packetverluste oder höhere Antwortzeit auftreten.



Mit freundlichen Grüssen



LeaseWeb – NOC

Startdate: March 1st 2012 14:30:00(CEST)
Enddate: March 1st 2012 15:00:00(CEST)

Emergency Power maintenance affecting caching nameservers Frankfurt:



today (1 March 2012) the LeaseWeb team needs to perform emergency maintenance

on the racks that contain the caching nameservers in Frankfurt.



The expected downtime will be approx. 15 minutes per server.

The affected systems are:

– nscache07.leaseweb.net (178.162.151.40)

– nscache09.leaseweb.net (178.162.151.41)



One by one, they will be moved to a different location.

If your server uses only one of these 2 IP addresses,

please make sure to add the second IP address as well.

This will ensure resolving of domain names is still possible,

by using the alternative nameserver.



Kind regards,



LeaseWeb – NOC



UPDATE 15:01

Both systems have been moved to their new location and are up and running.