Time: January 12th 2012 13:12:00(CEST)
Location: Wuppertal, Germany



Reason: Under investigation

*******************************



Dear Customer,



At the moment we experience some troubles in (part of) our network.



We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.



Please be patient while we are working on this problem.



Regards,

LeaseWeb BV





[Update 13:40]

Fiber Carrier Confirmed a Major Outage in Region Nordrhein-Westfalen, ETR not set.



Re-routing on our side already occoured, in case you still see issues, please inform us via email to [email protected]



[Update 15:40]

Fiber Carrier still locating the the issue, seems to be a Fiber Cut, still no ETR





Sehr geehrte Kunden,



zur Zeit gibt es Probleme mit einem Router in Wuppertal.



Wir arbeiten daran dies so schnell wie möglich zu beheben.



Mit freundlichen Grüssen



LeaseWeb



[Update 13:40]

Der Leitungsanbieter hat eine Grossstörung im Raum Nordrhein-Westfalen bestätigt, Reparaturzeit seitens des Anbieters bisher nicht angegeben.



Re-routing des Datanverkehrs ist bereits erfolgt. Sollten sie weiterhin Störungen haben senden sie uns bitte eine mail an [email protected]



[Update 15:40]

Der Leitungsanbieter ist noch dabei die Störung auf der Glasfaserstrecke zu lokalisieren, weiterhin kene Reparaturzeit angegeben

Time: January 12th 2012 13:12:00(CEST)
Location: Wuppertal, Germany



Reason: Under investigation

*******************************



Dear Customer,



At the moment we experience some troubles in (part of) our network.



We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.



Please be patient while we are working on this problem.



Regards,

LeaseWeb BV





[Update 13:40]

Fiber Carrier Confirmed a Major Outage in Region Nordrhein-Westfalen, ETR not set.



Re-routing on our side already occoured, in case you still see issues, please inform us via email to [email protected]





Sehr geehrte Kunden,



zur Zeit gibt es Problem mit einem Router in Wuppertal.



Wir arbeiten daran dies so schnell wie möglich zu beheben.



Mit freundlichen Grüssen



LeaseWeb



[Update 13:40]

Der Leitungsanbieter hat eine Grossstörung im Raum Nordrhein-Westfalen bestätigt, Reperaturzeit seitens des Anbieters bisher nicht angegeben.

Startdate: January 18th 2012 22:00:00(CEST)
Enddate: January 27th 2012 08:00:00(CEST)

*** IMPORTANT MAINTENANCE NOTICE ***



Dear customer,



Between January 18th 22h00 and January 27th 08h00 our datacenter provider EvoSwitch has announced a planned maintenance that will take place in several windows. The modifications that will be made during the maintenance window will allow EvoSwitch to manage the power distribution within the datacenter more effectively.



Maintenance will occur on the power infrastructure of the datacenter and will have impact on the power feeds of racks located in data hall 5.





Dedicated server customers

————————–

All LeaseWeb racks are redundant or will be made redundant before the maintenance windows. If this has impact on your server you will be contacted seperately. All other customers will not be affected by this maintenance window.







Colocation customers

———————–

If your infrastructure is set up with redundant power feeds you will have no impact but might notice a switch from power source. If your infrastructure is set up without redundant power feeds, you are advised to upgrade to a redundant setup or you will experience downtime during the maintenance window(s).



All colocation customers are contacted seperately to discuss this maintenance and options.







Maintenance schedule

———————

18 January 23h00 – 19 January 06h00 Box 5.5 + 5.6 + 5.7

19 January 23h00 – 20 January 06h00 Box 5.8 + 5.9



23 January 23h00 – 24 January 06h00 Box 5.5 + 5.7 + 5.8 + 5.9

24 January 23h00 – 25 January 06h00 Box 5.5 + 5.7 + 5.8 + 5.9

25 January 23h00 – 26 January 06h00 Box 5.1 + 5.2

26 January 23h00 – 27 January 06h00 Box 5.3 + 5.4



For box 5.5, 5.7, 5.8 en 5.9 there is maintenance on the same feed twice.





During the maintenance window LeaseWeb has extra engineers on-site for support. If you experience issues during the maintenance window feel free to contact our support department directly via email at [email protected] or by telephone (+31 (0)20 316 2880). If you have any questions before the maintenance, please contact our sales department via email at [email protected].



Please accept our sincere apologies for any inconvenience caused.



Kind regards,



LeaseWeb Operations

Startdate: January 16th 2012 08:00:00(CEST)
Enddate: January 16th 2012 09:00:00(CEST)

Dear Customer,



During this maintenance window we will upgrade the software on one of the core routers at Databurg.



We do not excpect downtime, however there could be very short interruptions while alternate routing paths are calculated.





The maintenance will take place between 8:00 and 9:00 CET (UTC+1) on the 16th of January 2012.



Regards,

LeaseWeb





Sehr verehrte Kunden,



während der Wartungsarbeiten wird die Software eines core Routers im Datacenter Databurg ersetzt.



Wir rechnen nicht mit Ausfällen, es kann aber zu kurzen Beeinträchtigungen kommen während alternative Routing Pfade gewählt werden.



Die Wartungsarbeiten finden am 16. Januar 2012 zwischen 08:00 und 09:00 Uhr CET statt.



Mit freundlichen Grüssen



Leaseweb

Time: January 7th 2012 06:40:00(CEST)
Dear Customer,



Due the problems with our storage platform the ticket system is also affected. If you have an urgent support request please call us at +31 20 316 2880



We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.



Please be patient while we are working on this problem.



Regards,

LeaseWeb BV



[10h00]

We have opened a temporary address for urgent support problems: [email protected] . Please use this address or call +31 (0)20 316 2880. We will try to solve all problems as soon as possible. Our apologies for the inconvenience.



[10h30]

Please follow the maintenance posting for more information: http://leasewebnoc.com/maintenance.php?i=615

Time: January 7th 2012 06:40:00(CEST)
Dear Customer,



Due the problems with our storage platform the ticket system is also affected. If you have an urgent support request please call us at +31 20 316 2880



We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.



Please be patient while we are working on this problem.



Regards,

LeaseWeb BV

Time: January 7th 2012 06:40:00(CEST)
Dear Customer,



Due to the problems we have with out storage platform we also have an issue with out ticket system. If you have an urgent support request please call us at +31 20 316 2880



We are doing our utmost to solve this issue a.s.a.p.

As soon as we have more information available, we will publish it here.



Please be patient while we are working on this problem.



Regards,

LeaseWeb BV