Leaseweb storing? Actuele Leaseweb storingen en onderhoud
Time: January 7th 2012 06:40:00(CEST)
Dear Customer,
Due to the problems we have with out storage platform we also have an issue with out ticket system. If you have an urgent support request please call us at +31 20 316 2880
We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.
Please be patient while we are working on this problem.
Regards,
LeaseWeb BV
Time: January 3rd 2012 14:48:00(CEST)
Expected Downtime: Unknown
Reason:Under investigation
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Dear Customer,
At the moment we experience some issues on part of our Express Cloud platform.
We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.
Please be patient while we are working on this problem.
Regards,
LeaseWeb BV
[UPDATE 15:05]
We located the problem is related to a storage node. We currently starting to replace this hardware. ETA is about 60 minutes.
[UPDATE 15:25]
The storage node has been replaced, and all services are operational.
For some linux VPS an extra reboot might be required if filesystem is mounted as read-only.
Time: January 3rd 2012 14:48:00(CEST)
Expected Downtime: Unknown
Reason:Under investigation
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Dear Customer,
At the moment we experience some issues on part of our Express Cloud platform.
We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.
Please be patient while we are working on this problem.
Regards,
LeaseWeb BV
Startdate: January 10th 2012 06:00:00(CEST)
Enddate: January 10th 2012 08:00:00(CEST)
Dear Customer,
During this maintenance we will perform a second maintenance on one of our DWDM platforms between Telecity2 and EvoSwitch.
All traffic will be rerouted to our core router in EvoSwitch during the maintenance. We don’t expect downtime, however during traffic switching there might be some higher latency and small packet loss.
Kind regards,
Leaseweb NOC
Startdate: January 5th 2012 06:00:00(CEST)
Enddate: January 5th 2012 08:00:00(CEST)
Dear Customer,
During this maintenance we will perform a maintenance on one of our DWDM platforms between Telecity2 and EvoSwitch.
All traffic will be rerouted to our core router in EvoSwitch during the maintenance. We don’t expect downtime, however during traffic switching there might be some higher latency and small packet loss.
Kind regards,
Leaseweb NOC
Startdate: December 20th 2011 06:00:00(CEST)
Enddate: December 20th 2011 07:00:00(CEST)
Dear customer,
During this maintenance window we will upgrade the software on the core router at telecity-2.
Due to redundant routing engines there should only be very short interruptions while alternate routing paths are calculated.
The maintenance will take place between 7:00 and 8:00 CET (UTC+1) on the 20th of December 2011.
Kind regards,
Leaseweb NOC
Startdate: December 12th 2011 10:00:00(CEST)
Enddate: December 12th 2011 15:00:00(CEST)
Dear customer,
On 12-12-2011 we will start the Webhosting software upgrade which was announced to our customers previous month. During this maintenance we will update all the web nodes one by one. Your website will remain online during this update.
We will update this posting when the upgrade is complete.
The affected IP addresses are below:
– 85.17.150.98
– 85.17.150.100
LeaseWeb – NOC
Time: December 3rd 2011 07:55:00(CEST)
Expected Downtime: 60 minutes
Location: EvoSwitch
Reason: Hardware failure
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Dear Customer,
At the moment we experience a crashed blade on one of our routers.
As we are not able to restore the crashed blade, replacement is needed.
We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.
Please be patient while we are working on this problem.
Regards,
LeaseWeb BV
IP ranges that might be affected:
85.17.190.0/23
85.17.132.0/24
85.17.136.0/24
85.17.147.0/24
85.17.90.0/24
95.211.88.0/23
95.211.90.0/24
85.17.72.0/23
82.192.78.0/24
62.212.71.0/24
85.17.172.0/24
An engineer is on his way to replace the crashed blade.
[UPDATE 08:08]
The following prefixes are configured in the crashed linecard.
If your servers IP addresses fall withing these prefixes you are affected.
62.212.71.254/24
82.192.78.126/27
82.192.78.158/27
82.192.78.78/28
85.17.132.126/26
85.17.132.158/27
85.17.132.190/27
85.17.132.30/27
85.17.132.62/27
85.17.136.222/28
85.17.136.238/28
85.17.147.126/26
85.17.147.190/26
85.17.147.254/26
85.17.147.30/27
85.17.147.62/28
85.17.153.254/27
85.17.172.126/27
85.17.172.190/27
85.17.172.254/26
85.17.172.94/27
85.17.190.126/26
85.17.190.190/26
85.17.190.254/27
85.17.191.190/26
85.17.191.238/28
85.17.230.62/26
85.17.72.126/27
85.17.72.174/28
85.17.72.46/28
85.17.72.62/28
85.17.73.190/27
85.17.73.254/27
95.211.88.158/27
95.211.88.190/27
95.211.88.254/26
95.211.88.30/27
95.211.88.46/28
95.211.88.78/28
95.211.88.94/28
95.211.89.126/27
95.211.89.190/29
95.211.89.254/26
95.211.89.62/27
95.211.90.126/27
95.211.90.30/27
95.211.90.46/28
95.211.90.62/28
2001:1AF8:4010:A005::1/64
2001:1AF8:4010:A025::1/64
2001:1AF8:4010:A028::1/64
[UPDATE 10:30]
There are still errors with the lincecard replaced,
we are working on a work-around.
Apologies for the inconvenience
[UPDATE 12:58]
We have replaced replaced multiple modules on the router,
and the issues should be resolved.
If you still have connectivity issues please contact our support department.
Time: December 1st 2011 18:56:00(CEST)
Dear Customer,
At the moment we experience some troubles in (part of) our network.
We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.
Please be patient while we are working on this problem.
Regards,
LeaseWeb BV
Affected IP ranges are:
95.211.48.0/21
95.211.56.0/23
62.212.88.0/23
85.17.68.0/22
85.17.135.0/24
85.17.181.0/24
85.17.186.0/24
[Update 19:00] The issue was caused by a loop. The loop is removed, the issue is solved
Time: December 1st 2011 09:14:00(CEST)
Expected Downtime: 15 minutes
Affected IP ranges: 85.17.150.100 85.17.150.105 85.17.150.98
Reason: Under investigation
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Dear Customer,
At the moment we experience some troubles in (part of) our webhosting platform.
We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.
Please be patient while we are working on this problem.
Regards,
LeaseWeb BV
[UPDATE 09:27]
Dear Customer,
The brief outage of the webhosting platform was caused due to an interruption in the connection of the storage platform. This caused the webdata to be unavailable for the webservers.
The situation is restored now and all websites are back online.
If you still have problems regarding this outage, please contact LeaseWeb support at [email protected]
Reagards,
LeaseWeb BV