Startdate: November 18th 2010 05:30:00(CEST)
Enddate: November 18th 2010 06:00:00(CEST)



Dear Customer,



On the 18th of November 2010 between the hours of 5:30 and 6:00 CET (GMT+1), we will carry out some network reconfiguration. This reconfiguration will improve our internal routing protocol convergence times. Please note, some internal BGP sessions will be reset, which will result in path changes, a temporary increase in latency and possible intermittent packet loss for the duration of the maintenance window.





Kind regards,

Leaseweb NOC

Time: November 1st 2010 21:31:00(CEST)
Expected Downtime: 5 minutes

Location: EvoSwitch

Affected IP ranges: See below

Reason: Bug

*******************************



Dear Customer,



At the moment we experience some troubles in (part of) our network.



Due to a software bug the memory of one of our routers is depleting.

The memory leak will consume all available RAM within a couple of hours, and will lead to a crash of the router.

We will reload the router with a fixed version of the operating system at 22:00 CET.



Affected IP ranges are:



178.22.122.x

217.19.1.x

85.17.4.x

85.17.76.x

85.17.77.x

85.17.78.x

85.17.79.x

85.17.80.x

85.17.81.x

85.17.82.x

85.17.83.x

91.215.158.x

91.215.159.x

213.142.136.x

213.142.144.x



Please be patient while we are working on this problem.



Regards,

LeaseWeb BV





[UPDATE 22:06]

The router rebooted successfully.

We will monitor the router closely for the next 24 hours.

Time: November 1st 2010 21:31:00(CEST)
Expected Downtime: 5 minutes

Location: EvoSwitch

Affected IP ranges: See below

Reason: Bug

*******************************



Dear Customer,



At the moment we experience some troubles in (part of) our network.



Due to a software bug the memory of one of our routers is depleting.

The memory leak will consume all available RAM within a couple of hours, and will lead to a crash of the router.

We will reload the router with a fixed version of the operating system at 22:00 CET.



Affected IP ranges are:



178.22.122.x

217.19.1.x

85.17.4.x

85.17.76.x

85.17.77.x

85.17.78.x

85.17.79.x

85.17.80.x

85.17.81.x

85.17.82.x

85.17.83.x

91.215.158.x

91.215.159.x

213.142.136.x

213.142.144.x



Please be patient while we are working on this problem.



Regards,

LeaseWeb BV

Startdate: November 8th 2010 05:00:00(CEST)
Enddate: November 8th 2010 06:00:00(CEST)

Dear customer,



Our datacenter provider EvoSwitch has announced an emergency maintenance window on Monday November 8th, starting at 05h00 CET till 06h00 CET. Only customers in data hall 2, rows DC, DF, DI, DL, DO and DS will be affected. During the maintenance window power will be disconnected from the A-feed.



During regular maintenance a heat build-up was noticed in one of the power distribution cabinets. This creates a fire hazard and needs to be corrected as soon as possible.



LeaseWeb will have extra engineers on-site during and after the maintenace window to assist all customers. We advise all customer to halt their servers before 05h00 if needed.



If you have questions regarding this maintenance, please contact your account manager ([email protected]).



Affected IP ranges:

62.212.93.0/24



82.192.86.128/28

82.192.86.192/26



85.17.129.88/29

85.17.129.144/29

85.17.134.0/26

85.17.140.128/26

85.17.150.64/26

85.17.183.160/27

85.17.193.64/27

85.17.193.192/26

85.17.194.0/24

85.17.195.0/24

85.17.196.0/27

85.17.196.128/26

85.17.199.192/26

85.17.199.128/27

85.17.202.128/26

85.17.202.192/26

85.17.203.0/26

85.17.203.96/28

85.17.203.128/27

85.17.203.160/27

85.17.203.224/27

85.17.204.0/26

85.17.204.64/26

85.17.204.128/26

85.17.205.32/29

85.17.205.128/25

85.17.206.0/25

85.17.206.128/26

85.17.208.128/25

85.17.215.64/26

85.17.215.128/25

85.17.216.192/26

85.17.216.128/26

85.17.217.128/25

85.17.218.64/27

85.17.219.0/25

85.17.219.128/25

85.17.220.64/26

85.17.220.128/25

85.17.221.128/26

85.17.226.64/26

85.17.226.128/27

85.17.228.64/26

85.17.231.0/27

85.17.232.64/26

85.17.233.64/26

85.17.235.128/27

85.17.235.192/26

85.17.237.0/26

85.17.237.64/26

85.17.238.64/26



94.75.198.160/27

94.75.199.144/28

94.75.211.32/27

94.75.226.128/26

94.75.239.64/26



95.211.67.96/27

95.211.67.160/28

95.211.67.240/28

95.211.68.64/26

95.211.68.192/27

95.211.69.128/27

95.211.70.96/27

95.211.71.128/27



2001:1AF8:4300:1::/64

2001:1AF8:4300:B000::/64









Kind regards,



LeaseWeb B.V.

Time: October 25th 2010 15:30:00(CEST)
Dear Customer,



We just had an hardware issue on one of our shared firewall environments located in EvoSwitch. We resolved the issue, customer located in the ranges below may have experienced small packet loss or other connectivity issues:



85.17.163.128/26

85.17.215.0/26

85.17.227.0/24

85.17.142.0/24

85.17.250.160/28

85.17.185.192/26

62.212.64.0/24

62.212.70.0/24



Our apologies for any caused inconvenience.



Regards,

LeaseWeb BV

Startdate: October 22nd 2010 00:00:00(CEST)
Enddate: October 22nd 2010 01:00:00(CEST)

Impact : Possible downtime on the LeaseWeb Self Service Center

Duration: Max 1 hour.

Reason : Routine maintenance



Dear customer,



On Friday morning 22-10-2010 we will perform routine system maintance on the servers hosting our Self Service Center. The maintenance timeframe for this is between 00.00 and 01.00 CET.



During this maintenance window, from time to time the Self Service Center may not be available to manage your services.



If you have problems during or after the maintenance then contact us by phone or send email to [email protected]





IMPACTED SERVICES

———————–

LeaseWeb Self Service Center

Startdate: October 5th 2010 23:00:00(CEST)
Enddate: October 6th 2010 07:00:00(CEST)

Affected sites : Redbus / InterXion 4 / KPN Cyber Center



Dear customer,



One of our Dark fiber suppliers has announced a short maintenance on the fibers. This will be a maximum of 30 minutes. During this maintenance we will reroute traffic to different links.



No customer impact is expected, however you may see short latency increase or small packet loss.



The time zone is CEST (UTC+2).



LeaseWeb – NOC

Startdate: October 20th 2010 22:00:00(CEST)
Enddate: October 21st 2010 04:00:00(CEST)

Dear customer,



Our supplier of our peering connections to Frankfurt, Germany has announced a maintenance on their equipment. During this maintenance we will reroute traffic to different links.



No customer impact is expected, as we will reroute the excess traffic to different links, however during changing the networks paths and routing tuning you may see short latency increase or small packet loss.



The time zone is CEST (UTC+2).



LeaseWeb – NOC

Startdate: October 4th 2010 23:00:00(CEST)
Enddate: October 5th 2010 07:00:00(CEST)

Affected sites : Redbus / InterXion 4 / KPN Cyber Center



Dear customer,



One of our Dark fiber suppliers has announced a short maintenance on the fibers. This will be a maximum of 30 minutes. During this maintenance we will reroute traffic to different links.



No customer impact is expected, however you may see short latency increase or small packet loss.



The time zone is CEST (UTC+2).



LeaseWeb – NOC