Startdate: October 4th 2010 23:00:00(CEST)
Enddate: October 5th 2010 07:00:00(CEST)

Affected sites : Redbus / InterXion 4 / KPN Cyber Center



Dear customer,



One of our Dark fiber suppliers has announced a short maintenance on the fibers. This will be a maximum of 30 minutes. During this maintenance we will reroute traffic to different links.



No customer impact is expected, however you may see short latency increase or small packet loss.



The time zone is CEST (UTC+2).



LeaseWeb – NOC

Time: September 22nd 2010 16:10:00(CEST)
Expected Downtime: Unknown

Location: EvoSwitch

Affected IP ranges: All

Reason: Unknown

*******************************



Dear Customer,



Currently one of our Wave Suppliers has issues with some of our waves.

We have rerouted traffic not to have any impact.

You may experience a minimal packetloss when our supplier has fixed the issue and we will route back all traffic.



This will be kept to a minimum.







Please be patient while we are working on this problem.



Regards,

LeaseWeb BV





[update 08.30]



Final update: All the affected circuits have been rerouted to a alternate sea cable section. This new route is permanent.

Traffic will be routed back.

Time: September 22nd 2010 16:10:00(CEST)
Expected Downtime: Unknown

Location: EvoSwitch

Affected IP ranges: All

Reason: Unknown

*******************************



Dear Customer,



Currently one of our Wave Suppliers has issues with some of our waves.

We have rerouted traffic not to have any impact.

You may experience a minimal packetloss when our supplier has fixed the issue and we will route back all traffic.



This will be kept to a minimum.







Please be patient while we are working on this problem.



Regards,

LeaseWeb BV

Startdate: October 2nd 2010 23:00:00(CEST)
Enddate: October 3rd 2010 09:00:00(CEST)

Dear customer,



Our supplier has announced a maintenance for some of our peering connections to London, Stockholm and Frankfurt.



No customer impact expected, as we will reroute the excess traffic to different links, however during changing the networks paths and routing tuning you may see short latency increase or small packet loss.



The time zone is CEST (UTC+1).



LeaseWeb – NOC



[UPDATE 20100922 15:13] The date was wrong, corrected the date.

Startdate: September 22nd 2010 23:00:00(CEST)
Enddate: September 23rd 2010 09:00:00(CEST)

Dear customer,



Our supplier has announced a maintenance for some of our peering connections to London, Stockholm and Frankfurt.



No customer impact expected, as we will reroute the excess traffic to different links, however during changing the networks paths and routing tuning you may see short latency increase or small packet loss.



The time zone is CEST (UTC+1).



LeaseWeb – NOC

Time: September 7th 2010 19:06:00(CEST)
Dear Customer,



At the moment we experience some troubles in our network at Evoswitch.



One of the modules did not pass trough any traffic anymore. We forced a reboot of the module which forced a failover to the standby router for the ports on the module.



We are still investigating the cause and will post a update shortly.



Regards,

LeaseWeb BV



[Update 19:16]

After a reboot of the module we see traffic passing through. We have decided to close the ports on this module so traffic will be forced to the other router until we have replaced the module.



[UPDATE 19:30]

We will replace the problem giving module tomorrow morning. Some customers are not transferred to the backup router as they have their redundant connection not connected properly. Customers have been noticed about this earlier and will remain active on the probably faulty module.



[UPDATE 14:30] The faulty module has been replaced, we will shift all traffic back to the replaced module tomorrow morning at 8:00 AM CEST.



[UPDATE 13-10-2010 20:00] We had some issues before reactivating traffic on the replaced blade again. We will shift traffic back tomorrow morning at 9:00 AM CEST

Time: September 7th 2010 19:06:00(CEST)
Dear Customer,



At the moment we experience some troubles in our network at Evoswitch.



One of the modules did not pass trough any traffic anymore. We forced a reboot of the module which forced a failover to the standby router for the ports on the module.



We are still investigating the cause and will post a update shortly.



Regards,

LeaseWeb BV



[Update 19:16]

After a reboot of the module we see traffic passing through. We have decided to close the ports on this module so traffic will be forced to the other router until we have replaced the module.



[UPDATE 19:30]

We will replace the problem giving module tomorrow morning. Some customers are not transferred to the backup router as they have their redundant connection not connected properly. Customers have been noticed about this earlier and will remain active on the probably faulty module.



[UPDATE 14:30] The faulty module has been replaced, we will shift all traffic back to the replaced module tomorrow morning at 8:00 AM CEST.



[UPDATE 13-10-2010 20:00] We had some issues before reactivating traffic on the replaced blade again. We will shift traffic back tomorrow morning at 9:30 AM CEST

Time: September 7th 2010 19:06:00(CEST)
Dear Customer,



At the moment we experience some troubles in our network at Evoswitch.



One of the modules did not pass trough any traffic anymore. We forced a reboot of the module which forced a failover to the standby router for the ports on the module.



We are still investigating the cause and will post a update shortly.



Regards,

LeaseWeb BV



[Update 19:16]

After a reboot of the module we see traffic passing through. We have decided to close the ports on this module so traffic will be forced to the other router until we have replaced the module.



[UPDATE 19:30]

We will replace the problem giving module tomorrow morning. Some customers are not transferred to the backup router as they have their redundant connection not connected properly. Customers have been noticed about this earlier and will remain active on the probably faulty module.



[UPDATE 14:30] The faulty module has been replaced, we will shift all traffic back to the replaced module tomorrow morning at 8:00 AM CEST.

Time: September 7th 2010 19:06:00(CEST)
Dear Customer,



At the moment we experience some troubles in our network at Evoswitch.



One of the modules did not pass trough any traffic anymore. We forced a reboot of the module which forced a failover to the standby router for the ports on the module.



We are still investigating the cause and will post a update shortly.



Regards,

LeaseWeb BV



[Update 19:16]

After a reboot of the module we see traffic passing through. We have decided to close the ports on this module so traffic will be forced to the other router until we have replaced the module.



[UPDATE 19:30]

We will replace the problem giving module tomorrow morning. Some customers are not transferred to the backup router as they have their redundant connection not connected properly. Customers have been noticed about this earlier and will remain active on the probably faulty module.

Startdate: September 19th 2010 00:00:00(CEST)
Enddate: September 19th 2010 06:00:00(CEST)

Dear customer,



Our supplier of our peering connections to Sweden, Norway and Denmark has announced a maintenance on their equipment. During this maintenance we will reroute traffic to different link.



No customer impact is expected, as we will reroute the excess traffic to different links, however during changing the networks paths and routing tuning you may see short latency increase or small packet loss.



The time zone is CEST (UTC+1).



LeaseWeb – NOC