Startdate: August 31st 2010 08:00:00(CEST)
Enddate: August 31st 2010 12:00:00(CEST)

Impact : interruption of MsSQL and webhosting services
Duration : Few minutes per platform
Reason : Windows updates

Dear customer,

Microsoft has released security updates for all Windows versions. We are going install this updates on our Windows servers to protect our servers. The downtime will be approximately a few minutes.

Hyper-V has High availability features so there will be no downtime. A smal hickup can occure while moving servers.

If you have problems after the maintenance then contact us by phone or send email to [email protected]

IMPACTED SERVICES
———————–
Webhosting : Windows Bronze, Silver and Gold
Database : MsSQL database hosting
VPS : Hyper-V platform

Startdate: August 31st 2010 07:00:00(CEST)
Enddate: August 31st 2010 08:00:00(CEST)

Impact : interruption of MySQL database services for webhosting
Duration : approx 10 minutes downtime per server
Reason : Reboots due to recent updates

Dear customer,

Our MySQL servers will be updated. To complete these updates a reboot is required.

The work wil start around 7 o’clock. We expect the total downtime will be around 30 minutes.

If you have problems after the maintenance then contact us by phone or send email to [email protected]

IMPACTED SERVICES
———————–
Webhosting : Linux webhosting bronze, silver, gold (only sites using database backend)
Database : MsSQL database hosting

Time: August 25th 2010 20:00:00(CEST)
Expected Downtime: Unknown
Location: TeleCity / Redbus / InterXion / Schuberg Philis / Evoswitch
Affected IP ranges: Unknown
Reason: Fibercut in Germany
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.
One of our fiber providers experiences a fiber outage in Germany.

This affects one of our circuits to DECIX and one circuit to BNIX

You can experience some delay and packet loss when we reroute traffic.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 21:38]
Our fiber provider dispatched engineers to test the fibres and locate the point of the break and they are expected to be onsite to test the fibres at 22:00UTC
We do not expect that the fiber is repaired before tomorrow morning.

[UPDATE 06:15]
Our fiber provider has located the fiber cut between Cologne and Dusseldorf.
The cable system has been damaged in multiple places, the root cause of which is mechanical diggers. Splicing has not been started yet.

[UPDATE 08:30]
Digging works are now complete and splicing work has started.
We expect to be able to provide an estimated time of repair within 60 minutes.

[UPDATE 09:40]
Our fiber provider supplied us with an estimated time to repair. The circuits should be up and running again at 10:30AM.

Time: August 25th 2010 20:00:00(CEST)
Expected Downtime: Unknown
Location: TeleCity / Redbus / InterXion / Schuberg Philis / Evoswitch
Affected IP ranges: Unknown
Reason: Fibercut in Germany
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.
One of our fiber providers experiences a fiber outage in Germany.

This affects one of our circuits to DECIX and one circuit to BNIX

You can experience some delay and packet loss when we reroute traffic.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 21:38]
Our fiber provider dispatched engineers to test the fibres and locate the point of the break and they are expected to be onsite to test the fibres at 22:00UTC
We do not expect that the fiber is repaired before tomorrow morning.

[UPDATE 06:15]
Our fiber provider has located the fiber cut between Cologne and Dusseldorf.
The cable system has been damaged in multiple places, the root cause of which is mechanical diggers. Splicing has not been started yet.

Time: August 25th 2010 20:00:00(CEST)
Expected Downtime: Unknown
Location: TeleCity / Redbus / InterXion / Schuberg Philis / Evoswitch
Affected IP ranges: Unknown
Reason: Fibercut in Germany
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.
One of our fiber providers experiences a fiber outage in Germany.

This affects one of our circuits to DECIX and one circuit to BNIX

You can experience some delay and packet loss when we reroute traffic.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 21:38]
Our fiber provider dispatched engineers to test the fibres and locate the point of the break and they are expected to be onsite to test the fibres at 22:00UTC
We do not expect that the fiber is repaired before tomorrow morning.

Time: August 25th 2010 20:00:00(CEST)
Expected Downtime: Unknown
Location: TeleCity / Redbus / InterXion / Schuberg Philis
Affected IP ranges: Unknown
Reason: Fibercut in Germany
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.
One of our fiber providers experiences a fiber outage in Germany.

This affects one of our circuits to DECIX and one circuit to BNIX

You can experience some delay and packet loss when we reroute traffic.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

Startdate: August 27th 2010 07:00:00(CEST)
Enddate: August 27th 2010 07:30:00(CEST)

Dear customer,

High Volume Router Software upgrade

During this maintenance volume traffic customers will experience temporarily outage of 10 minutes.

Our apologies for any inconvenience caused.

Affected ranges:
evo-hv6:
network 85.17.74.0 mask 255.255.254.0
network 94.75.236.0 mask 255.255.254.0
network 95.211.80.0 mask 255.255.248.0
network 95.211.96.0 mask 255.255.252.0
network 95.211.100.0 mask 255.255.254.0
network 109.69.56.0 mask 255.255.252.0
network 2001:1AF8:4060::/44

Best regards,

LeaseWeb – NOC

Time: August 18th 2010 15:23:00(CEST)
Expected Downtime: Unknown
Location: EvoSwitch – Hall 3 – SR7
Reason: Under investigation
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

Time: August 16th 2010 16:55:00(CEST)
Dear Customer,

At the moment we are experiencing some problems on our Self Service Center platform.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV



UPDATE 17:15, service has been restored. If you are still unable to use the Self Service Center please contact LeaseWeb support: [email protected]

Time: August 16th 2010 16:55:00(CEST)
Dear Customer,

At the moment we are experiencing some problems on our Self Service Center platform.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV