Startdate: August 18th 2010 00:00:00(CEST)
Enddate: August 18th 2010 07:00:00(CEST)

Dear customer,

Due to the darkfiber carrier maintenance our connections with our carrier Cogent will be affected.

During this maintenance volume traffic customers may experience temporarily higher latency on some paths.

Our apologies for any caused inconvenience.

Affected ranges:

109.69.56.0/22
213.142.136.0/21
213.142.144.0/22
62.212.71.0/24
82.192.78.0/24
85.17.132.0/24
85.17.136.0/24
85.17.147.0/24
85.17.190.0/23
85.17.4.0/23
85.17.72.0/23
85.17.74.0/23
85.17.76.0/22
85.17.80.0/22
85.17.90.0/24
94.75.236.0/23
95.211.100.0/23
95.211.80.0/21
95.211.88.0/23
95.211.96.0/22

Best regards,

LeaseWeb – NOC

Startdate: August 12th 2010 20:00:00(CEST)
Enddate: August 12th 2010 22:00:00(CEST)

Impact : Downtime on the LeaseWeb Self Service Center
Duration: 30 minutes
Reason : Hardware replacement

Dear customer,

Tonight we will move the Self Service Center to a new hardware infrastructure which might result in approximately 30 minutes downtime. The maintenance timeframe for this is between 20.00 and 22.00 CET.

During this maintenance windows it’s not possible to use the Self Service Center to manage your services.

If you have problems after the maintenance then contact us by phone or send email to [email protected]


IMPACTED SERVICES
———————–
LeaseWeb Self Service Center

Startdate: August 9th 2010 09:00:00(CEST)
Enddate: August 9th 2010 09:20:00(CEST)

Impact : interruption DNS caching name server and part of our IP monitoring
Duration: approx. 20 minutes downtime
Reason : Move servers

Dear customer,

We have to perform a move of one of our customer DNS cashing servers nscache3.leaseweb.net (62.212.65.123). During the move the DNS service will be unavailable from this server. After the move the server will be available on the same ipaddress.

If your system is using nscache3 as a primary server you can use an alternate dns server to prevent any distortion.

For your information, these are our other nameservers:

hostname IPv4 IPv6
nscache1.leaseweb.net 83.149.80.123 2001:1af8:3100:1:214:22ff:fe0a:14ae
nscache2.leaseweb.net 62.212.64.122 none
nscache4.leaseweb.net 85.17.96.69 2001:1af8:2100:1:213:72ff:fefc:9e82
nscache5.leaseweb.net 85.17.150.123 2001:1af8:4300:1:219:b9ff:fef9:c251

If you have problems after the maintenance then contact us by phone or send email to [email protected]


IMPACTED SERVICES
———————–
DNS services : DNScache3

Startdate: August 6th 2010 15:50:00(CEST)
Enddate: August 6th 2010 16:10:00(CEST)

Dear Customer,

At the moment we experience some troubles at our Esynet Datacentre network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

Time: August 4th 2010 11:05:00(CEST)
Location: All
Reason: Under investigation
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network. Our core router located at Telecity2 initiated a failover. Traffic is currently restoring.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

Startdate: August 4th 2010 07:00:00(CEST)
Enddate: August 4th 2010 12:00:00(CEST)

Impact : interruption of services MsSQL databases, Windows Webhosting, Hyper-V
Duration: Few minutes per platform
Reason : emergency maintenance due to Windows critical patch

Dear customer,

Microsft has released a critical patch for all Windows versions. We are going install this patch on our Windows servers to prevent abuse. The downtime will be approximately a few minutes.

If you have problems after the maintenance then contact us by phone or send email to [email protected]

IMPACTED SERVICES
———————–
Webhosting : Windows Bronze, Silver and Gold,
Database : MsSQL database hosting
VPS : Hyper-V platform


[UPDATE 11:00]
Maintenance has finished, all systems are operational again

Time: August 3rd 2010 16:20:00(CEST)
Expected Downtime: Unknown
Location: EvoSwitch
Reason: Under investigation
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[UPDATE 16:35] All network connectivity has been restored, we are still investigating the cause of this issue.

[UPDATE 17:00] Investigation has found human error caused the gateway for the shared firewall to be overwritten. Our apologies for any caused inconvenience.

Startdate: August 4th 2010 07:00:00(CEST)
Enddate: August 4th 2010 12:00:00(CEST)

Impact : interruption of services MsSQL databases, Windows Webhosting, Hyper-V
Duration: Few minutes per platform
Reason : emergency maintenance due to Windows critical patch

Dear customer,

Microsft has released a critical patch for all Windows versions. We are going install this patch on our Windows servers to prevent abuse. The downtime will be approximately a few minutes.

If you have problems after the maintenance then contact us by phone or send email to [email protected]

IMPACTED SERVICES
———————–
Webhosting : Windows Bronze, Silver and Gold,
Database : MsSQL database hosting
VPS : Hyper-V platform

Startdate: August 2nd 2010 16:00:00(CEST)
Enddate: August 2nd 2010 16:30:00(CEST)

Impact : interruption of service MsSQL databases Webhosting
Duration: approx 15 minutes
Reason : emergency maintenance due to memory defect

Dear customer,

We have found a broken memory module on the Windows MS SQL server. We will replace this during this emergency maintenance. This is to prevent data corruption. The downtime will be approxmently 15 minutes.

If you have problems after the maintenance then contact us by phone or send email to [email protected]

IMPACTED SERVICES
———————–
Webhosting : Windows Bronze, Silver and Gold,
Database : MsSQL database hosting



Kind regards,

Leaseweb NOC

[UPDATE 1700 (CET)]
Memory is replaced and services returned to normal.