Time: May 6th 2010 22:30:00(CEST)
Dear Customer,

Due to a fibercut in Malmo (Sweden) connectivity to Nordic ISP’s/Networks may be bad at this moment.

Our connection to all Nordic exchanges is also affected. Traffic is being rerouted over alternate paths. But those paths are congested out of our network in some occasions.

The ETR is 01:30 CET.

If you have any additional questions please contact [email protected].

Regards,

LeaseWeb – NOC

Startdate: May 6th 2010 07:00:00(CEST)
Enddate: May 6th 2010 09:00:00(CEST)

Dear customer,

We have decided to upgrade the Supervisor Engine and a 10Gig blade on the redundant unit EVO-SR2 router, as this is the backup router we do not expect any impact for customers.

During this maintenance there will be no latency or traffic loss as there is enough spare capacity.
We will inform you during the maintenance of the progress. If you have any problems during the maintenance please contact us.

This router is used for backup for the following ip ranges:
62.212.64.0/20
80.65.32.0/20
85.17.128.0/17
95.211.32.0/20
195.140.240.0/22
212.32.224.0/19

Kind regards,

Leaseweb NOC

[Update: 09:00 Maintenance finished]

Startdate: May 6th 2010 06:00:00(CEST)
Enddate: May 6th 2010 07:00:00(CEST)

Dear customer,

We have decided to upgrade the Supervisor Engine memory , we will transfer all traffic to the backup router and don’t expect any impact for customers.

During this maintenance there will be no latency or traffic loss as there is enough spare capacity.
We will inform you during the maintenance of the progress. If you have any problems during the maintenance please contact us.

This router is used for the following ip ranges:
91.195.81.0/24
92.114.86.0/22
95.211.112.0/20
188.95.136.0/22

Kind regards,

Leaseweb NOC

[UPDATE 06:33] The memory on the primary router has been upgraded, the primary router is now re-establishing it’s route table. After that we will shift traffic back to the primary router.

[UPDATE 07:00] We have shifted the traffic back to the primary router.

Startdate: May 6th 2010 06:00:00(CEST)
Enddate: May 6th 2010 07:00:00(CEST)

Dear customer,

We have decided to upgrade the Supervisor Engine memory , we will transfer all traffic to the backup router and don’t expect any impact for customers.

During this maintenance there will be no latency or traffic loss as there is enough spare capacity.
We will inform you during the maintenance of the progress. If you have any problems during the maintenance please contact us.

This router is used for the following ip ranges:
91.195.81.0/24
92.114.86.0/22
95.211.112.0/20
188.95.136.0/22

Kind regards,

Leaseweb NOC

[UPDATE 06:33] The memory on the primary router has been upgraded, the primary router is now re-establishing it’s route table. After that we will shift traffic back to the primary router.

[UPDATE 07:00] We have shifted the traffic back to the primary router.

Startdate: May 3rd 2010 09:00:00(CEST)
Enddate: May 3rd 2010 11:00:00(CEST)

Impact : multiple interruptions of service
Duration: maximal 5 minutes each interruption
Reason : regular maintenance and several bug fixes for Plesk

Dear Valued customer,

Monday morning 3th of may we will perform maintenance to our webhosting platform. This maintenance will fix some errors which are present in the current Plesk version. Also we will apply the most recent security fixes for the Operating systems.

During this maintenance we have to reboot the affected servers a couple of times during which the hosting service will be interrupted. Please do not plan any web-site maintenance during the maintenance hours.

The upgrade is necessary to improve stability and performance. Also some important bug fixes wil be done.

IMPACTED SERVICES
———————–
Webhosting : Windows Bronze, Silver and Gold,
Linux Bronze, Silver and Gold,
Database : MsSQL database hosting


Please contact [email protected] in case of any questions.

Kind regards,

LeaseWeb Support


[UPDATE]
All maintenance has been done. Two major issues we are currently working on:
– At this moment we encounter some problems on one of our webhosting servers connecting to MySQL.
– One environment is still busy updating. Sites are available but access to mail or control panel can take longer.
We expect to solve these issues within 30 minutes.

[update 13:10]
All servers are online again. Only one environment is still working on mailupdates. We do not have estimates how much time this will take at this moment. Receiving mail messages will be delayed.

[update 14:55]
Still the Spam blacklist user databases conversion is in progress. Thisconsumes too much time. We are working on a solution. Goal is to bring up email services asap.

[update 16:15]
All services are online again. Maintenance is finished.

Startdate: May 6th 2010 06:00:00(CEST)
Enddate: May 6th 2010 07:00:00(CEST)


Dear customer,

We have decided to upgrade the Supervisor Engine memory , we will transfer all traffic to the backup router and don’t expect any impact for customers.

During this maintenance there will be no latency or trafficc loss as there is enough spare capacity.
We will inform you during the maintenance of the progress. If you have any problems during the maintenance please contact us.

This router is used for the following ip ranges:
91.195.81.0/24
92.114.86.0/22
95.211.112.0/20
188.95.136.0/22

Kind regards,

Leaseweb NOC

Startdate: May 6th 2010 07:00:00(CEST)
Enddate: May 6th 2010 09:00:00(CEST)

Dear customer,

We have decided to upgrade the Supervisor Engine and a 10Gig blade on the redundant unit EVO-SR2 router, as this is the backup router we do not expect any impact for customers.

During this maintenance there will be no latency or traffic loss as there is enough spare capacity.
We will inform you during the maintenance of the progress. If you have any problems during the maintenance please contact us.

This router is used for backup for the following ip ranges:
62.212.64.0/20
80.65.32.0/20
85.17.128.0/17
95.211.32.0/20
195.140.240.0/22
212.32.224.0/19

Kind regards,

Leaseweb NOC

Startdate: May 3rd 2010 09:00:00(CEST)
Enddate: May 3rd 2010 11:00:00(CEST)

Impact : multiple interruptions of service
Duration: maximal 5 minutes each interruption
Reason : regular maintenance and several bug fixes for Plesk

Dear Valued customer,

Monday morning 3th of may we will perform maintenance to our webhosting platform. This maintenance will fix some errors which are present in the current Plesk version. Also we will apply the most recent security fixes for the Operating systems.

During this maintenance we have to reboot the affected servers a couple of times during which the hosting service will be interrupted. Please do not plan any web-site maintenance during the maintenance hours.

The upgrade is necessary to improve stability and performance. Also some important bug fixes wil be done.

IMPACTED SERVICES
———————–
Webhosting : Windows Bronze, Silver and Gold,
Linux Bronze, Silver and Gold,
Database : MsSQL database hosting


Please contact [email protected] in case of any questions.

Kind regards,

LeaseWeb Support


[UPDATE]
All maintenance has been done. Two major issues we are currently working on:
– At this moment we encounter some problems on one of our webhosting servers connecting to MySQL.
– One environment is still busy updating. Sites are available but access to mail or control panel can take longer.
We expect to solve these issues within 30 minutes.

Startdate: May 3rd 2010 09:00:00(CEST)
Enddate: May 3rd 2010 11:00:00(CEST)

Impact : multiple interruptions of service
Duration: maximal 5 minutes each interruption
Reason : regular maintenance and several bug fixes for Plesk

Dear Valued customer,

Monday morning 3th of may we will perform maintenance to our webhosting platform. This maintenance will fix some errors which are present in the current Plesk version. Also we will apply the most recent security fixes for the Operating systems.

During this maintenance we have to reboot the affected servers a couple of times during which the hosting service will be interrupted. Please do not plan any web-site maintenance during the maintenance hours.

The upgrade is necessary to improve stability and performance. Also some important bug fixes wil be done.

IMPACTED SERVICES
———————–
Webhosting : Windows Bronze, Silver and Gold,
Linux Bronze, Silver and Gold,
Database : MsSQL database hosting


Please contact [email protected] in case of any questions.

Kind regards,

LeaseWeb Support

Time: April 16th 2010 16:20:00(CEST)
Expected Downtime: Unknown
Location: LeaseWeb office
Reason: Telephone outage
*******************************

Dear sir/madam,

We are currently having an outage in our telephone system.
This means we are currently unable to dial out or receive phone calls. We do our utmost best to solve this and be reachable by telephone again.

If you experience any problems with your services you can still reach us at [email protected].

As soon as we have more information available, we will publish it here.
Our apologies for any inconvenience caused by this matter.

Kind regards,
LeaseWeb


[UPDATE 16:30] We are in contact with the Dutch telecom technical support to get the line checked; ETA of the results should be within an hour.

[UPDATE 17:55] The problem is resolved and we are reachable again.