Category Archives: Leaseweb

Leaseweb storing? Actuele Leaseweb storingen en onderhoud

16 apr

[20100416] Telephone outage [Update]

Time: April 16th 2010 16:20:00(CEST)
Expected Downtime: Unknown
Location: LeaseWeb office
Reason: Telephone outage
*******************************

Dear sir/madam,

We are currently having an outage in our telephone system.
This means we are currently unable to dial out or receive phone calls. We do our utmost best to solve this and be reachable by telephone again.

If you experience any problems with your services you can still reach us at [email protected].

As soon as we have more information available, we will publish it here.
Our apologies for any inconvenience caused by this matter.

Kind regards,
LeaseWeb


[UPDATE 16:30] We are in contact with the Dutch telecom technical support to get the line checked; ETA of the results should be within an hour.

14 apr

AMS-IX connection maintenance

Startdate: April 22nd 2010 07:00:00(CEST)
Enddate: April 22nd 2010 08:00:00(CEST)

Dear Customer,

During this maintenance we will migrate to a bigger chassis the second side of the DWDM system which we use to connect our Cisco CRS-1 router at Evoswitch to AMS-IX.
This is one of two connections we have to AMS-IX, so no impact is expected as our whole AMS-IX traffic will be rerouted to our second Cisco CRS-1 router at Telecity 2. The expected downtime for our AMS-IX connection at Evoswitch is about 20 minutes within the maintenance window.
This is the last of three needed maintenances. After this one we will be able to finally increase our AMS-IX capacity from 120 Gbps to 140 Gbps.

Kind regards,
Leaseweb NOC

13 apr

[20100421] SBP Maintenance [correction] [Update]

Startdate: April 21st 2010 06:00:00(CEST)
Enddate: April 21st 2010 08:00:00(CEST)

Geachte klant,

In de ochtend van 21 april zullen we enkele vlan based poorten omzetten naar gerouteerde.
Tijdens dit onderhoud zullen alleen de onderstaande IP’s 5 minuten downtime ondervinden.


De werkzaamheden starten om 06h00 en eindigen om ongeveer 08h00.

Mocht u vragen hebben dan kunt u contact met ons opnemen ([email protected]). Onze excuses voor de overlast.

Met vriendelijke groet,

LeaseWeb B.V.


+++++++++++++++++++++++++++++++++++++++


Dear customer,

During the morning of April the 21th we will move some customer from a vlan based interface to a routed interface.
During this maintenance window only the below mentioned IP ranges will be affected.
The affected customers will face a 5 minute downtime during the maintenance window.


The maintenance will commence at 06h00 and end at approx. 08h00 CET

If you have any questions feel free to contact us ([email protected]). Our apologies for the inconvenience caused.

Best regards,

LeaseWeb B.V.


85.17.1.252/24
85.17.15.252/24
83.149.105.252/25
83.149.97.252/25
83.149.121.124/25
83.149.69.188/26
83.149.123.60/26
83.149.115.124/26
85.17.3.60/26
83.149.94.60/26
83.149.91.60/26
83.149.85.253/26
83.149.105.124/26
83.149.75.60/26
83.149.115.188/26
83.149.97.60/26
83.149.75.252/26
83.149.86.124/26
83.149.81.60/27
83.149.67.156/27
83.149.67.124/27
83.149.68.252/27
83.149.81.124/27
83.149.94.188/27
83.149.68.220/27
83.149.109.188/27
83.149.97.124/27
83.149.108.28/27
83.149.113.28/27
83.149.108.252/27
83.149.89.60/27
83.149.81.28/27
83.149.81.252/27
83.149.115.252/28
83.149.115.236/28
83.149.108.76/28
83.149.94.76/28
83.149.96.76/28
83.149.81.92/28
2001:1AF8:2:374::1/64

07 apr

AMS-IX connection maintenance

Startdate: April 20th 2010 07:00:00(CEST)
Enddate: April 20th 2010 08:00:00(CEST)

Dear Customer,

Due to our increasing traffic we have recently ordered two additional connections from our Cisco CRS-1 router at Evoswitch to the AMS-IX at the Nikhef datacenter in Amsterdam. Unfortunately AMS-IX switch we are connected to has no more free ports and all our AMS-IX ports at Nikhef have to be migrated to a new bigger switch.
The maintenance will affect one of two connections we have to AMS-IX, so no impact is expected as our whole AMS-IX traffic will be rerouted to our Cisco CRS-1 router at Telecity 2. The expected downtime for our AMS-IX connection at Evoswitch is about 20 minutes within the maintenance window.

The timezone is CEST (UTC+2).

Kind regards,
Leaseweb NOC

02 apr

AMS-IX connection maintenance

Startdate: April 13th 2010 07:00:00(CEST)
Enddate: April 13th 2010 08:00:00(CEST)

Dear Customer,

During this maintenance we will migrate to a bigger chassis the DWDM system which we use to connect our Cisco CRS-1 router at Evoswitch to AMS-IX.
This is one of two connections we have to AMS-IX, so no impact is expected as our whole AMS-IX traffic will be rerouted to our second Cisco CRS-1 router at Telecity 2. The expected downtime for our AMS-IX connection at Evoswitch is about 20 minutes within the maintenance window.

Kind regards,
Leaseweb NOC

24 mrt

Peering connections maintenance

Startdate: April 3rd 2010 23:00:00(CEST)
Enddate: April 4th 2010 07:00:00(CEST)

Dear Customer,

Our provider announced a maintenance of their Amsterdam infrastructure acting as a hub for some of our links to European internet exchanges.

During the maintenance window our connections to the mentioned below internet exchanges may be down. The traffic will be safely rerouted to our transits and other exchanges which will stay up all the time. This maintenance will affected the same circuits as the one we had on 27-03-2010.

The exchanges NOT affected by the maintenance:
– AMS-IX in Amsterdam
– DE-CIX in Frankfurt
– LINX in London
– BNIX in Brussels
– Netnod in Stockholm
– NIX1 in Oslo
– DIX in Copenhagen

The exchanges affected by the maintenance:
– PLIX in Warsaw
– NIX in Prague
– BIX in Budapest
– Espanix in Madrid
– NYIIX in New York
– SIX in Bratislava
– SwissIX in Zurich
– VIX in Vienna
– FranceIX in Paris
– MIX in Milan
– Interlan in Bucarest

Our network performance should not be affected by the traffic rerouting, however there is a possibility of suboptimal network paths with temporary higher delay or lower transfer than usually.

Please mind the timezone change during the maintenance!

The maintenance starts at:
03-04-2010 22:00 UTC (GMT) / 23:00 CEST (GMT+2)

The maintenance ends at:
04-04-2010 5:00 UTC (GMT) / 7:00 CEST (GMT+2)

Kind regards,

Leaseweb NOC

23 mrt

EVO-SR2 router chassis replacement

Startdate: March 29th 2010 08:00:00(CEST)
Enddate: March 29th 2010 12:00:00(CEST)

Dear customer,

We have decided to replace the chassis of EVO-SR2. As this is the backup router we expect no impact for customers. We have to disconnect and reconnect around two hundred fibers so this can take some time.

We will inform you during the maintenance of the progress. If you have any problems during the maintenance please contact us.

This router is used for backup for the following ip ranges:
62.212.64.0/20
80.65.32.0/20
85.17.128.0/17
95.211.32.0/20
195.140.240.0/22
212.32.224.0/19

Kind regards,

Leaseweb NOC

18 mrt

EVO-SR2 router crash [Update]

Time: March 18th 2010 18:45:00(CEST)
Expected Downtime: Unknown
Location: Evoswitch
Reason: Under investigation
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Dear Customer,

At the moment we experience some troubles in (part of) our network.

The backup router for evoswitch datahall 1 has crashed again.
The primary is running without issues, if you do have problems please let us know through support.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV


[Update 19:00]
The router is up again. After previous crash we put new software on the router and planned to reboot it in the following days. Unfortunately the crash was sooner, but now the router booted with a different software.

17 mrt

[20100317]Easynet DDoS [Update]

Time: March 17th 2010 16:45:00(CEST)
Dear Customer,

At the moment we experience some troubles in (part of) our network located in EasyNet.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Affected IP ranges:
85.17.32.0/19
77.235.32.0/19
193.242.108.0/24
193.43.92.0/24
195.242.98.0/23
77.73.16.0/21
91.195.118.0/23
195.200.82.0/23
83.223.32.0/20
89.104.168.0/24
109.70.0.0/22

Regards,
LeaseWeb BV

[UPDATE 16:58]
The high CPU load on the EasyNet routers was caused by a (probably compromised) server of a customer of ours. We have shutdown his ports till further action.

17 mrt

[20100317]Easynet DDoS [Update]

Time: March 17th 2010 16:45:00(CEST)
Dear Customer,

At the moment we experience some troubles in (part of) our network located in EasyNet.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Affected IP ranges:
85.17.32.0/19
77.235.32.0/19
193.242.108.0/24
193.43.92.0/24
195.242.98.0/23
77.73.16.0/21
91.195.118.0/23
195.200.82.0/23
83.223.32.0/20
89.104.168.0/24
109.70.0.0/22

Regards,
LeaseWeb BV

[UPDATE 16:58]
The high CPU load on the EasyNet routers was caused by a (probably compromised) server of a customer of ours. We have shutdown his ports till further action.