Category Archives: Leaseweb

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20 jul

emergency GlobalCrossing maintenance complete [Update]

Startdate: July 20th 2009 08:00:00(CEST)
Enddate: July 20th 2009 09:30:00(CEST)

Dear Customer,

One of our transit carriers, GlobalCrossing, will migrate several 10GE connections from dark fiber to an optical switching platform.
After the migration these links will be protected in case of a fibercut.

The links will be brought down one by and and turned up on the new platform.

During these steps customers might notice higher latency on paths across the GlobalCrossing network.

Kind regards,

LeaseWeb – NOC

20 jul

emergency GlobalCrossing maintenance

Startdate: July 20th 2009 08:00:00(CEST)
Enddate: July 20th 2009 09:30:00(CEST)

Dear Customer,

One of our transit carriers, GlobalCrossing, will migrate several 10GE connections from dark fiber to an optical switching platform.
After the migration these links will be protected in case of a fibercut.

The links will be brought down one by and and turned up on the new platform.

During these steps customers might notice higher latency on paths across the GlobalCrossing network.

Kind regards,

LeaseWeb – NOC

16 jul

EvoSwitch hal3 cooling [Update]

Time: July 16th 2009 05:30:00(CEST)
Location: EvoSwitch hall3
Reason: Power failure / Hardware failure / Under investigation / Unknown /cooling failure
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[update 06:05]
There was a short period with cooling issues.
These issues have been resolved by DC techs.
If you do notice any problems please contact support.

16 jul

Telecity 2 colo network issues [Update]

Time: July 16th 2009 00:30:00(CEST)
Expected Downtime: 15 minutes / Unknown
Location: TeleCity
Reason: Bug / Hardware failure / Under investigation / Unknown
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[update 01:05]
An engineer is nearly on site.
We have copied a new IOS image on the router remotely, and will reboot the router.

[UPDATE 01:54]
At around 01:30 we rebooted the router with a new IOS version.
This did not solve the issue.
We sent the engineer that was nearly on site to drive to evoswitch to get spare parts..
He is currently on his way back to TC2

[UPDATE 03:34]
We are working on the issue, however some (new) linecards need firmware upgrades.

[UPDATE 04:57]
All services have been restored.
Please contact support@ or call in case you still experience issues.

16 jul

EvoSwitch hal3 cooling [Update]

Time: July 16th 2009 05:30:00(CEST)
Location: EvoSwitch hall3
Reason: Power failure / Hardware failure / Under investigation / Unknown /cooling failure
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[update 06:05]
There was a short period with collong issues.
These issues have been resolved by DC techs.
If you do notice any problems please contact support.

16 jul

EvoSwitch hal3 cooling

Time: July 16th 2009 05:30:00(CEST)
Location: EvoSwitch hall3
Reason: Power failure / Hardware failure / Under investigation / Unknown /cooling failure
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

16 jul

Telecity 2 colo network issues [Update]

Time: July 16th 2009 00:30:00(CEST)
Expected Downtime: 15 minutes / Unknown
Location: TeleCity
Reason: Bug / Hardware failure / Under investigation / Unknown
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[update 01:05]
An engineer is nearly on site.
We have copied a new IOS image on the router remotely, and will reboot the router.

[UPDATE 01:54]
At around 01:30 we rebooted the router with a new IOS version.
This did not solve the issue.
We sent the engineer that was nearly on site to drive to evoswitch to get spare parts..
He is currently on his way back to TC2

[UPDATE 03:34]
We are working on the issue, however some (new) linecards need firmware upgrades.

[UPDATE 04:57]
All services have been restored.
Please contact support@ or call in case you still experience isues.

16 jul

Telecity 2 colo network issues [Update]

Time: July 16th 2009 00:30:00(CEST)
Expected Downtime: 15 minutes / Unknown
Location: TeleCity
Reason: Bug / Hardware failure / Under investigation / Unknown
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[update 01:05]
An engineer is nearly on site.
We have copied a new IOS image on the router remotely, and will reboot the router.

[UPDATE 01:54]
At around 01:30 we rebooted the router with a new IOS version.
This did not solve the issue.
We sent the engineer that was nearly on site to drive to evoswitch to get spare parts..
He is currently on his way back to TC2

[UPDATE 03:34]
We are working on the issue, however some (new) linecards need firmware upgrades.

16 jul

Telecity 2 colo network issues [Update]

Time: July 16th 2009 00:30:00(CEST)
Expected Downtime: 15 minutes / Unknown
Location: TeleCity
Reason: Bug / Hardware failure / Under investigation / Unknown
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV

[update 01:05]
An engineer is nearly on site.
We have copied a new IOS image on the router remotely, and will reboot the router.

[UPDATE 01:54]
At around 01:30 we rebooted the router with a new IOS version.
This did not solve the issue.
We sent the engineer that was nearly on site to drive to evoswitch to get spare parts..
He is currently on his way back to TC2

16 jul

Telecity 2 colo network issues

Time: July 16th 2009 00:30:00(CEST)
Expected Downtime: 15 minutes / Unknown
Location: TeleCity
Reason: Bug / Hardware failure / Under investigation / Unknown
*******************************

Dear Customer,

At the moment we experience some troubles in (part of) our network.

We are doing our utmost to solve this issue a.s.a.p.
As soon as we have more information available, we will publish it here.

Please be patient while we are working on this problem.

Regards,
LeaseWeb BV